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UNIVERSITY STORE

Textbook Refund Policy

Textbooks purchased may be returned for a full refund according to the following terms:

  • An original sales receipt is required for all returns.
  • New books must be in new, unmarked condition without highlighting, writing or underlining. The cover and pages of the book must be intact and unsoiled.
  • All used books must have the "original" University Store barcode sticker.
  • Books purchased shrinkwrapped must be returned with the shrinkwrap intact.
  • New or used textbooks with water damage are not returnable.
  • Defective books will be accepted for an even exchange during the semester.
  • Credit Card Refunds: If you paid for the books with a credit card and want your account credited, you must have your credit card or credit card information (account number and expiration date). You do have the option of receiving a store credit that must be used in the University Store.
  • Personal Check Refunds:  If you paid with a personal check, a 10-day waiting period from the date of purchase is required before a cash refund can be issued.  A store gift card can be issued immediately that can be used to purchase merchandise in the University Store.
  • Textbook Rental Program
    • Rental books are property of the University Store.
    • The rental fee is only refundable if the book is returned by the posted textbook return date two weeks after the start of the semester (one week for Mini-Mester & Summer terms).
    • Rentals must be returned by the last day of final exams for the term it was rented.
    • Students opting to rent a textbook authorize the University Store to charge their student account if you do not return your rental books by the end of day on the last day of finals.  You will be charged the full replacement value of the book plus a $15 non-refundable late fee.  This replacement cost and late fee will be in addition to the rental fee paid when the book was rented.
    • All Rentals must be returned or accompanied by the rental customers’ name, Student ID# and email address.  Rentals that are returned without the proper customer information cannot be processed and will be charged a replacement fee and a late fee.
    • Textbook Rental due dates:
      • Fall 2014: December 18, 2014
      • Mini 2015: January 23, 2015
      • Spring 2015: May 19, 2015
  • eBook Policy:
    • eBook cards/codes are returnable until they have been activated.  Once the eBook has been activated, it is not returnable.
    • eBook returns must be accompanied by a receipt.
    • Please note that printing and expiration restrictions are set by individual publishers and not the University Store.

Textbooks full refund deadlines (including rental fee refunds):

  • Mini-Mester books may be refunded up until 5 business days of the first class meeting date.
  • Spring textbooks may be refunded up until Saturday, February 21.

 

ALL FALL & SPRING TEXTBOOK PURCHASES MADE DURING THE LAST TWO WEEKS OF THE RESPECTIVE TERM ARE FINAL.  NO REFUNDS WILL BE GRANTED.

 

University Store

University Union Bldg., 1st Floor

Phone: 410-704-BOOK

Fax: 410-704-3482

Email: ustore@towson.edu

 

 

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