1.
Where is Facilities Management located?
The Facilities Management Department is located in Towson University's
General Services Building across from Burdick Hall on Towsontown Boulevard,
Towson, Maryland. The mailing address is 8000 York Road, Towson,
MD 21252.
2. How do I report building problems?
Building problems should be called in to Work Control during normal business hours at 410-704-2481.
3. What is the difference
between a work request and a project request?
Work request forms are used for maintenance projects that require
special instructions or description of work scope. Examples of
such projects include carpentry, electrical, painting and plumbing work. Project request forms are used to
request space alterations or improvements. Examples include relocation
of a door, and removal or installation of a wall.
4.
Is there someone I can call if I am not exactly sure what form to use?
Yes, the Facilities Management's Work Control Center can be reached
at 410-704-2481, Monday through Friday from 7:30 a.m. to 4:30 p.m.
5.
Who do I call if I am locked out of a room or building?
You can contact the University Police at 410-704-2133.
6. Who
can I call if I have a question regarding the Americans with Disabilities
Act?
With respect to facilities, Scott Guckert is the university's ADA Compliance
Officer and can be reached at 410-704-3981. Regarding transportation
accommodations, call 410-704-2493.
7. Who
can I call if I have a question regarding the use of a state vehicle?
You can contact University Fleet Services at 410-704-2493, or go to their site here:
Facilities Planning
1. Does
the university have a Campus Master Plan? If so, how frequently is it
updated?
Yes, the university has a Campus Master Plan that was completely rewritten
in the last quarter of 1997 and 2003. The university
reviews the Campus Master Plan annually and makes any revisions necessary
by addendum. The university's intent is to complete a rewrite of the
Campus Master Plan every five years, incorporating all changes made
by addendum.
2. What
is the purpose of the university's Campus Master Plan?
The major purpose of the Campus Master Plan is to identify the scope,
size and nature of facility projects needed to support the university's
Strategic Plan/Academic Mission. The plan is developed to address the
ten-year needs of the university and is updated annually to address
changes in academic mission and curriculum. The Campus Master Plan also
serves as the university's guide for developing specific facility programs
that require capital construction funding from the state.
3.
Are space planning and furniture layout services available to the
campus community? If so, how do you request such services?
The process for requesting space planning and furniture layout services
is the same as submitting a project
request form. You must obtain approval for your project from the
dean of your college then your request will be sent to the Campus Space
Committee for approval. From there, your project will be coordinated
by Facilities Planning and AEC.
Architecture, Engineering & Construction (AEC)
1. How
do I request design services?
The process for requesting professional design services from AEC is
the same as submitting a project request form. Your request will be forwarded to Facilities Planning for coordination and approval by the Campus Space Committee and then on to the director of AEC for assignment to a project manager who will contact the requester.
2. Is
there a charge or fee associated with design services?
Project management, conceptual design and budget estimating services
are usually provided by AEC at no direct expense to the campus community.
However, if the services of an outside consultant are required, the
estimated costs of these consultants would be included in a project's
budget.
3. How
do I know if an outside consultant will be required for my project?
Most projects that require construction, HVAC modification or significant
electric work will usually require the services of a professional consultant.
We have several methods available for rocuring professional services
including on-call design consultants, as well as on-call design build
services where design consultants are part of the builders team. When
you request services relative to a design or construction project, an
AEC project manager will meet with you and discuss the recommended options
available for your project.
4.
Who do I contact to buy new office furniture?
Office furniture is purchased through the Procurement Department. However,
Kris Phillips at 410-704-4720 in Facilities Planning can provide space
planning services and will assist you with furniture selection and departmental
and office layouts.
5. Where can I learn about campus construction projects?
A link to the current campus construction projects is listed on Facilities Management's and AEC's homepage or may be accessed from here:
Operations & Maintenance
1. Who
can I call if I have a problem with heat, air conditioning, leaks or
lights out?
You can call Work Control at 410-704-2481. Please explain the nature
of your problem and nclude the name of the building that you are in
and the room number if possible. Work Control will relay your message
to the proper maintenance personnel in order to correct the problem
as quickly as possible.
2. What
do I do if I have an ongoing problem that just never seems to get solved?
You can contact Physical Plant Director Harry Hughes at 410-704-4552 or hhughes@towson.edu.
3.
Who do I call about elevator problems in my building?
You can contact Work Control at 410-704-2481.
4. What if my need is after the normal work hours of Work Control?
If it is an emergency, i.e., overflow, leak, lack of air, heat, or power, etc. call the University Police at 410-704-2133. If it is a non-emergency, call 410-704-2481 and leave a message and your call will be returned on the next business day.
Facilities Support Services
1. How
do I request housekeeping services?
Housekeeping services may be requested by calling the ARAMARK office
located in Burdick Hall at 410-704-3396/2610.
2.
How often are offices cleaned?
Office cleaning is not part of the routine cleaning in the housekeeping
contract. Offices are cleaned only upon request through
the ARAMARK supervisor or manager assigned to that building. Call
410-704-3396/2610.
3. Do
ARAMARK employees have access to my office?
ARAMARK employees and managers do not have keys to offices. Trash/recyclables and vacuuming are done during the 7 a.m. to 3
p.m. shift.
4. If
I am having an event, can I get housekeeping services? At what
charge?
Department heads or building coordinators who wish to have housekeeping
in their facility to support an event may coordinate this through any
of the ARAMARK managers. ARAMARK will provide supervised labor
to support departmental functions such as athletic events, dances, conferences
and other academic programs. The departments are responsible for
the cost of such coverage. The hourly rate for a housekeeper is
$10.67 + the hourly rate for a supervisor is $16.33. A working
foreman is $13.44 per hour. (These rates are in effect as of 7/1/03)
5. How
can I get furniture upholstery cleaned?
Additional housekeeping services are available, at a departmental charge,
by contacting the ARAMARK office at the above numbers. Such services
may include upholstery cleaning, light fixtures/diffusers cleaning and
venetian blinds.
6. Who
do I call if I need an exterminator?
Western Pest Control provides service to campus on a weekly and an on-call
basis as needed. Calls should be made to Facilities Support Services
410-704-2486. These requests are recorded and held until the upcoming
weekly visit, except in the case of emergencies. Monday is the
scheduled service day for treatment.
7. Who
do I call for additional walk-off mats?
Walk-off mats are rented and are cleaned bi-weekly for both academic/administrative
buildings and residence facilities. If additional mats are needed,
you may contact Facilities Support Services at 410-704-2486 for assistance. There may be an additional charge for the request.
8.
What is the procedure for ordering new/replacement wastecans/recycling
containers?
University wastecan standards and ordering procedures have been established
for requests for new or replacement waste and deskside recycling containers. Contact the Facilities Support Services office at 410-704-2486/6371
with your request(s).
