Building Bridges Across Maryland for Administrative Staff

2013 - 2014 Schedule

August 13, 2013

9:00 – 11:00 a.m.

Notre Dame of Maryland University

Doyle Hall, Doyle Formal

Program Overview/Kick-off

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September 10, 2013

8:30 a.m. – 1:00 p.m.

Notre Dame of Maryland University

Doyle Hall, Doyle Formal

Managing Your Strengths

Take an in-depth look at your personal strengths, interests and skills. Identifying and using your strengths is the key to improving individual effectiveness and team performance. You may even identify future career possibilities or ways to mentor less experienced colleagues.

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October 8, 2013

8:30 a.m. – 1:00 p.m.

Goucher College

Alumnae/i House, Buchner Hall

Customer Service in Higher Education

Learn how to identify your customers and their expectations. Identify behaviors that constitute excellent service, recognize various modes of communication and when to use each, practice good customer service techniques, and develop a personal action plan to improve customer service back on the job.

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November 12, 2013

8:30 a.m. – 1:00 p.m.

Maryland Institute College of Art

Main Building, Room 110

Working with You is Killing Me

This session will aid your ability to recognize not only the symptoms of a negative workplace relationship but also the role each of us plays in these situations. Learn how to set boundaries and control your reactions to co-workers who cross those boundaries. You will also practice “unhooking” yourself from difficult interpersonal situations at work.

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December 3, 2013

8:30 a.m. – 1:00 p.m.

Towson University

Administration Building, Room 120

Power, Politics, and Influence

Skilled use of power and political tactics can be an important first step toward becoming more influential in the workplace. This workshop focuses on the interplay between personal power, politics, and influence processes. You will learn how and when to use a variety of influence tactics, what your preferred and most often used influence tactics are as well as the types of power available to you and how to increase each power base. The workshop will also provide an overview of three common political behaviors (networking, reciprocity, and coalition) and how they are used in organizations today.

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January 14, 2014

8:30 a.m. – 1:00 p.m.

Loyola University Maryland

Timonium Graduate Center, Room 28

Staying Organized While Balancing Multiple Priorities

While juggling multiple priorities and trying to do more with less, we must also meet deadlines, gain control over paperwork, and get more done in less time every day. Participants will develop an action plan to get and stay organized, and learn techniques to set goals, identify priorities and manage simultaneous projects.

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February 11, 2014

8:30 a.m. – 1:00 p.m.

Location TBD if needed

Alternate Session Date (in case of inclement weather)

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March 13, 2014

11:00 a.m. – 1:00 p.m.

Loyola University Maryland

Timonium Graduate Center, Room 32

Graduation

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Building Bridges Across Maryland for Administrative Staff

2013 - 2014 Participants

Goucher College

Lynn Alonso, Receptionist, Admissions

Gigi Greenfield, Administrative Assistant, Office of the Provost

Gwen Probst Faculty Secretary, Faculty Clerical Support Services

Denise Raspa, Administrative Assistant, Development & Alumnae/i Affairs

Debbie Zink, Operations Assistant, Bursar's Office

Loyola University Maryland

Meghan Fregeau, Customer Service Supervisor/Account Specialist, Student Administrative

     Services

Tracey Norris, Facilities Operations Assistant, Facilities

Randyl Sachs, Help Center Lead, Office of Technology Support

Christina Stocks, Administrative Assistant, Student Life

Lona Thomas, Program Assistant, Loyola College of Arts & Sciences

Maryland Institute College of Art

Katie Faulstich, Director of Operations, Center for Art Education

Valencia James, Program Assistant, Community Art Collaborative

Heather Steall, Financial Aid Counselor, Financial Aid

Jill Stromberg, Program Coordinator, Student Activities

Agnes Zuberecz, Development Coordinator, Development

Notre Dame of Maryland University

Amy Bauersfeld, Admissions Assistant

Laura Janicki, Academic Records Specialist, Registrar’s Office

Maricka Oglesby, Advancement Associate, Institutional Advancement

Mary Priebe, Student Accounts Assistant, Business Office

Jen Pohler, Data Entry Specialist, Registrar's Office

Towson University

Joanne Bracken, Executive Administrative Assistant, Office of Technology Services

Barbara Czajkowski, Administrative Assistant, Development

Donna Guillott, Executive Administrative Assistant II, Division of Innovation and Applied

     Research

Gail Schley, Finance Associate, Housing & Residence Life

Julie Uhl, Secretary/Receptionist, Computer & Information Sciences