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Building Bridges Across Maryland for Administrative Staff 2010 - 2011 Schedule |
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August 3, 2010 9 am - 11am Loyola University in Maryland Timonium Center, Room 58 Program Overview/Kick-off ___________________________________________ September 14, 2010 9am - 1pm College of Notre Dame of Maryland Feely International Center, Room 003 Managing Your Career Take an in-depth look at your personal strengths, interests and skills, and use this insight to choose a direction that will be fulfilling and enjoyable. Identify the job opportunities that provide the best fit for you. ___________________________________________ October 14, 2010 9am - 1pm Goucher College Alumnae/i House, Buchner Hall Decision Making This session will provide techniques to balance and incorporate critical thinking and decision making into everyday activities. You will learn to improve your evaluation and analysis of ideas, determine the best courses of action, resolve problems, and make sound decisions. ___________________________________________ November 16, 2010 9am - 1pm Towson University Administration Building, Room 120 Customer Service Excellence This session will provide essential skills to help you identify your customers and their expectations, levels of service, identify behaviors that constitute excellent service, as well as recognize various modes of communication. ___________________________________________ December 14, 2010 9am - 1pm Maryland Institute College of Art Main Building, Room 110 Working with You is Killing Me Interpersonal relationships with co-workers are important. Learn how to fix these relationships when they start to cause problems. This session will aid your ability to recognize not only the symptoms of a negative workplace relationship but also the role each of us plays in these situations. Learn how to set boundaries and control your reactions to co-workers who cross those boundaries. You will also practice “unhooking” yourself from difficult interpersonal situations at work. ___________________________________________ January 11, 2011 9am - 1pm Loyola University in Maryland Timonium Center, Room 58 Preparing for Difficult Conversations Getting a coworker’s help or buy-in to perform a task when you don’t have formal authority can be challenging. Participants will learn how to use various forms of communication to extend their influence at work. This session will help participants understand their sphere of influence and personal power, identify conversational goals, assess the needs and interests of listeners, select an effective influence strategy, and gain commitment. ___________________________________________ February 15, 2011 9am - 1pm University of Baltimore Student Center, Bogomolny Room Staying Organized While Balancing Multiple Priorities While we’re all juggling multiple priorities and trying to do more with less, we can focus on meeting deadlines, gaining more control over paperwork and files and getting more done in less time every day. Participants will develop an action plan to get organized and stay organized. This session will also provide techniques to set goals, identify and focus on priorities, and manage simultaneous responsibilities and projects.___________________________________________ March 15, 2011 9am - 1pm Location Main Building, Room 110 Alternate Session Date (in case of inclement weather) ___________________________________________ April 19, 2011 11:30am - 1:30pm College of Notre Dame of Maryland Location TBA Graduation ___________________________________________ Building Bridges Across Maryland for Administrative Staff 2010 - 2011 Participants College of Notre Dame of Maryland Kate Eisenbeiser, Development Associate, Institutional Advancement Victoria Gue, Administrative Assistant, ACC/WEC Melissa King, Recruitment & Advisement Manager, Department of Nursing Caroline Mahle, Administrative Assistant, Department of Business Gina Roussos, Employment Coordinator, Academic and Career Enrichment Center Goucher College Amanda Bannon, Operations Assistant, Welch Center for Graduate and Professional Studies Linda Fowler, Operations Assistant, Admissions Kathy Hemelt, Program Assistant for Student Engagement and Chaplain, Student Engagement Linda Holloway, Assistant to the Associate Dean, Office of the Associate Dean April Wilson, Faculty Secretary, Faculty Clerical Support Services Loyola University Maryland Karlyn Cummings, Records Researcher, Advancement Services Gina Graffious, Financial Analyst, Technology Services Jeanne Mannion, Office Assistant, Loyola Clinical Centers Angela Martin, Administrative Assistant, Marketing & Comm. Robin Trumbull, Program Assistant, Human Resources Maryland Institute College of Art Edna Blackwell , Executive Assistant, Operations Easley Delphine, Executive Assistant, Student Affairs Kate Griffith, Administrative Assistant, Animation Brittney Montoya, Administrative Assistant, Admissions Towson University Diane Boone, Administrative Assistant, Office of Student Conduct and Civility Education Jean Comer, Executive Administrative Assistant I, University Police Lindsey Meyer, Administrative Assistant II, Towson Global, Globalization Center & International Incubator Wendy Rohrbaugh, Executive Administrative Assistant, Office of the Provost Peggy Walker, Administrative Assistant, Design Center University of Baltimore Alicia Campbell, Executive Admin Assistant, Office of the Provost Lisa Kenney, Alumni Relations Assistant, Office of Institutional Advancement Judith McDonald, Executive Admin Assistant, Office of Human Resources Marianna Ross, Administrative Assistant, Achievement and Learning Center Christina Warfield, Administrative Assistant, Office of the Comptroller
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8000 York Road | Towson, MD 21252 | 410-704-2000