OFFICE OF HUMAN RESOURCES
|Building Bridges Across Maryland|
I. Managing Your Career
Take an in-depth look at your personal strengths, interests and skills, and use this insight to choose a direction that will be fulfilling and enjoyable. Identify the job opportunities that provide the best fit for you.
II. Decision Making
This session will provide techniques to balance and incorporate critical thinking and decision making into everyday activities. You will learn to improve your evaluation and analysis of ideas, determine the best courses of action, resolve problems, and make sound decisions.
III. Customer Service Excellence
This session will provide essential skills to help you identify your customers and their expectations, levels of service, identify behaviors that constitute excellent service, as well as recognize various modes of communication.
IV. Preparing for Difficult Situations
This session will show you how to use various forms of communication to extend your influence at work. You will learn how to understand your sphere of influence and personal power, identify your conversational goal, assess the needs and interests of your listener, select an effective influence strategy, and gain commitment.
V. Staying Organized While Balancing Multiple Priorities
This session will show you that while we’re all juggling multiple priorities and trying to do more with less, we can focus on meeting deadlines, gaining more control over paperwork and files, and getting more done in less time every day. Participants will develop an action plan to get organized and stay organized. This session will also provide techniques to set goals, identify and focus on priorities, and manage simultaneous responsibilities and projects.
VI. Supervising Student Employees
This session will provide strategies to effectively utilize student employees in your workplace. You will learn how this generation of students likes to work and learn. We will explore ways to create an environment that supports students in gaining and refining necessary skills for the workplace. You’ll learn how to give feedback, reward, and recognize your student employees. This workshop will also address strategies for when things don’t go as planned.