Management & Supervision Certificate

Core Courses (Required)                     Instructor-led Workshops                                          eLearning Workshops
IL	What Every Towson Supervisor Needs to Know
IL	Jack Cade's Nightmare - A Supervisor's Guide to Laws Affecting the Workplace
IL	Diversity: Can It Work for Me?
IL	Performance Management: The Supervisor's Role (formerly Conducting Effective Performance Reviews)
IL	Emotional Intelligence in the Workplace
IL	Successfully Managing Change
IL	Conflict Resolution: Tools and Techniques for Supervisors
IL	Customer Service in Higher Education

Elective Courses: Choose 4 from the categories listed below.

At least one elective (IL or EL) must be taken from each of the following categories:

          - Managing the Work

          - Effective Communication

Making the Transition                     Instructor-led Workshops                                          eLearning Workshops
		EL	Taking on a Management Role (mgmt_03_a01_bs_enus)
Diversity                     Instructor-led Workshops                                          eLearning Workshops
IL	Building Bridges Across Generations in the Workplace		Managing Workforce Generations: Introduction to Cross-generational Employees (mgmt_20_a01_bs_enus)
IL	Overcoming Roadblocks in Gender Communication	EL	Effective Intergender Relationships (comm_12_a03_bs_enus)
IL	Bridging the Cultural Gap	EL	Effective Intercultural Relationships (comm_12_a02_bs_enus)
IL	Civility in the Workplace
		EL	The Reasons Why Diversity Matters     (hr_02_a01_bs_enus)
		EL	Diversity: the Future (hr_02_a04_bs_enus)
Change Management                     Instructor-led Workshops                                          eLearning Workshops
		EL	A New Manager and the Company's Future (mgmt_03_a04_bs_enus)
		EL	Starting the Change Process                (mgmt_06_a01_bs_enus)
		EL	Managing the Change Process (mgmt_06_a02_bs_enus)
		EL	Integrating Change in Your Organization (mgmt_06_a03_bs_enus)
		EL	Communication During Organizational Change pd_03_a03_bs_enus)
Managing Employees and Performance                     Instructor-led Workshops                                          eLearning Workshops
IL	Coaching and Counseling for Improved Performance	EL	Managing as Coach and Counselor (mgmt_04_a03_bs_enus)
IL	Employee/Employer Relations and the Supervisor
IL	Effective Followership (formerly The Courageous Follower)
IL	Mock Hearing
		EL	Assessing Performance Continuously mgmt_11_a01_bs_enus)
		EL	Interview and Selection Techniques (via Blackboard)
		EL	Problem Performance Identification (mgmt_05_a02_bs_enus)
		EL	Problem Performance Improvement (mgmt_05_a03_bs_enus)
		EL	Giving Feedback: A Manager's Guide (COMM0525)
		EL	A Primer for Ensuring Accountability (mgmt_04_a05_bs_enus)
		EL	Energizing and Empowering Employees (LEAD0123)
Managing the Work                     Instructor-led Workshops                                          eLearning Workshops
IL	Delegating for Results	EL	Managing Delegation (mgmt_07_a03_bs_enus)
IL	Critical Thinking and Decision Making	EL	Critical Thinking Skills for Managing (PD0254) and Decisions and Risk (PD0243)
IL	Project Management	EL	Project Initiation (PROJ0001)
IL	Time Management for the Busy Professional	EL	Time as a Resource (PD0121)
		EL	Business Ethics for Managers (pd_02_a02_bs_enus)
		EL	Planning an Effective Business Meeting (comm_06_a01_bs_enus)
		EL	Process Management Skills (MGMT0123)
Effective Communication                     Instructor-led Workshops                                          eLearning Workshops
IL	Writing Like It's Your Job:  Business Writing for the Rest of Us (Business Writing II)	EL	Writing to Reach the Audience (COMM0015) or Crisp Composition (COMM0014)
IL	Finding Your Inner Grammar: Use What You Know To Write What You Mean (Grammar II)	EL	Avoiding Grammatical Errors in Business Writing (COMM0013)
IL	Conducting Effective Meetings	EL	Leading an Effective Business Meeting (comm_06_a02_bs_enus)
IL	Listening - The Key to Effective Communication	EL	Listening to Comprehend (comm_03_a02_bs_enus) or Enhancing Listening Skills (comm_03_a04_bs_enus)
IL	Ready, Set, Present! The Essentials of Effective Presentations	EL	Presenting Successfully (comm_05_a01_bs_enus)
IL	What's Your Type? The Myers-Briggs Type Indicator	EL
IL	Relationship Strategies
		EL	Becoming a Manager: Leading and Communicating (mgmt_03_a03_bs_enus)
		EL	Asserting Yourself Professionally (comm_10_a01_bs_enus)
		EL	Delivering the Message (comm_05_a02_bs_enus)
			The Mechanics of Communicating Effectively (comm_02_a02_bs_enus)

* IL= Instructor Led Training (Traditional Classroom Training)

*EL = eLearning via the Internet (TEC)

Note: Franklin Covey's 7 Habits of Highly Effective People for Managers workshop will count as an elective in the following categories: Effective Communication, Managing Employees and Performance, and Managing the Work.

Note: Franklin Covey's Focus workshop will count as the Time Management elective in the Managing the Work category.

Note: The previously offered course, Yakkety-Yak: A Public Speaking Workshop, will count as an elective in the Effective Business Communication category for this certificate.

Note: The previously included course, Reviewing Performance (MGMT0342), will count as an elective in the Managing Employees and Performance category for completions prior to July 2007.

Note: The previously included courses, Delegation Basics (MGMT0261) and The Personal Approach in Delegation (MGMT0262), will count as electives in the Managing the Work category for completions prior to July 2007.

Note: The previously offered course, Customer Service Excellence, will count as the core customer service course for this certificate.

Note: The previously offered course, The Courageous Follower, will count as an elective in the Managing Employees and Performance category for this certificate. Effective Followership takes this course's place as of fall 2012.