Training and Development Course Descriptions
This course is offered to guide new and current employees through the process of paying University invoices and vouchers. With a focus on interaction and improving productivity and communication, this seminar will walk you through the mysteries of getting bills paid. Topics include: basic purchasing procedures, coding invoices for payment, how to process invoices and payments, paying consultants, catering, special payments, using petty cash, and other reimbursement methods.
The workplace is changing rapidly and is considerably more diverse than it was a decade ago - especially in a University setting. Through this course, participants will learn about other country's cultures and customs, including broad cultural differences, business dress, traditions, value systems, interactions, greetings, and more.
Building Bridges Across Generations in the Workplace 
Generational gaps in today's workplace have never been wider. Today's workplace has diverse generations working side by side, and each of these generations has different values, beliefs, life experiences, world views, and attitudes towards the workplace. In working relationships, these differences can result in disagreements and motivate us to re-examine the way we work together. Attend this workshop to identify generational differences; recognize and understand the impact generational differences have on teamwork; better understand your perceptions and interpretations of the various generations, their behaviors, and attitudes; and create an individual action plan to help you better communicate with your team.
An all-inclusive seminar that will walk you through the entire process including policies and procedures for business travel, planning the trip, choosing payment options, completing the online forms, and obtaining reimbursement.Business Writing I: Communicating Effectively
Your writing ability is a key element to your professional success. This course will help you strengthen business writing skills, allowing you to communicate more effectively in the workplace. Participants will learn to structure written communication, express thoughts in a concise manner, and use appropriate business language. This course applies to a variety of business documents, including memoranda, email, and business reports. Participants will perform in-class exercises and analyze workplace writing samples in order to refine their skills.
Business Writing II: Writing Like It's Your Job: Business Writing for the Rest of Us
Would you like to hone your writing skills for increased effectiveness? This course is targeted toward participants who have solid basic writing skills and would like to improve their writing effectiveness. Participants will learn to organize writing for logical flow and easy comprehension; construct concise, powerful sentences; write with a purpose; and evaluate their effectiveness. Skills gained will strengthen a variety of business documents, including memoranda, e-mail, and short business reports. The majority of class time will be spent applying writing skills rather than learning them. Prerequisite: Business Writing I or significant writing experience.
Workplace incivility is a leading cause of lost time and low productivity among employees. In contrast, the more civil the workplace, the higher quality of work life, quantity, and quality of work contained within. Attend this workshop to become aware of behaviors that contribute to productivity as well as those that inhibit it, learn tools to help deal with others who act inappropriately, as well as how to partner with team members to establish expectations for working together and building cohesive relationships. You will gain valuable knowledge, tools, and action steps to create a more civil working environment.
Coaching and Counseling for Improved Performance (for supervisors/managers)
Effectively supervising others requires you to coach and counsel your employees. This workshop will differentiate between coaching and counseling; define the supervisor's role in each; review necessary communication skills to be an effective coach and counselor; discuss effective techniques for monitoring performance and giving meaningful feedback; and review how to hold counseling sessions that are straightforward, fair, and consistent.
Conducting Effective Meetings (for supervisors/managers)
Do you often feel like meetings are taking over? Meetings do serve a purpose and are a workplace necessity, but effective, productive meetings don't just happen. Learn to make the most efficient use of your time and that of other meeting participants through proper planning, good facilitation, and follow-through.
Conflict Resolution: Tools and Techniques for Supervisors (for supervisors/managers)
Many supervisors find themselves caught in conflicts involving their staff, students, faculty, or others associated with the University. Resolving conflict can be challenging and a distinct set of skills is required to bring a timely and effective end to the problem. Managers must lay the foundation for dealing with and working through conflict. This workshop will help you manage conflict to strengthen workplace relationships by turning conflict into productive, collaborative discussions that further promote the exchange of information and ideas. Attend this workshop to gain a deeper understanding of the elements of conflict, recognize the various conflict management styles, learn tips for handling conflict, learn to take ownership of conflict management, and enhance your own conflict management skills.
In the age of collaboration, "following" does not mean subservience and passivity. Collaborative leaders need followers who are willing to take initiative and responsibility, identify and resolve problems, and who have the courage to speak up when actions or decisions are off target. Attend this workshop to learn how to build highly supportive and trusting relationships with leaders, to use that trust to speak "truth to power" without damaging your standing with leaders, and how to create a culture in which your own staff act as courageous followers to you, helping you be successful and avoid the pitfalls that can trip up the best managers.
Creative Leadership (for supervisors/managers)
Towson has asked, "What does it mean to 'Think Outside'?" Creativity. Innovation. These are the secrets to leadership and organizational success. Creative energy and ideas exist throughout the entire organization and are just waiting to be tapped into and discovered. As you continue your development as a leader and consider the goals of the University, it is imperative that you to learn techniques to inspire and support an environment of creativity, innovation, and passion. Attend this workshop to learn how to uncover the hidden creativity in your organization, uncover strategies to enhance and encourage workplace creativity and innovation, identify creativity barriers, and continue to build upon your personal leadership strengths.
Critical Thinking and Decision Making
Is critical thinking important in the workplace? Is effective decision making imperative for workplace success? Of course they are - yet knowing isn't enough. When lacking in the workplace, it's common to see less-than-optimal products and services, group conformity, lack of creativity, and reduced effectiveness of decisions. This workshop will provide techniques to balance and incorporate critical thinking and decision making into everyday activities. You will learn to improve your evaluation and analysis of ideas, determine the best courses of action, resolve problems, and make sound decisions.
Employees of Towson University should always model quality customer service. Whether we interact with students, faculty, parents, guests, or simply with each other, excellent customer service should be the norm and not the exception. And yet, all of us have at one time or another, encountered less than acceptable levels of service from our own colleagues. How can we learn what should be second nature in a service-based environment, and in turn, model and develop it in others?
Customer Service in Higher Education
Dealing with People in Difficult Situations
If one thing is a constant in the workplace, it’s difficult people and difficult situations. Maintaining self-control and not letting the actions of others interfere with us reaching our goals is important, but equally important is understanding other’s behavior and recognizing these personal differences as an opportunity to change situations for the better. Learn how to say "no" in a constructive way, resolve differences without letting emotions get the best of you, and practical strategies to solve your daily dilemmas and conflicts. Attend this workshop to learn how to take control of conflict and stop letting conflict take control of you!
Delegating for Results (for supervisors/managers)
Do you find yourself overwhelmed by the volume of tasks and responsibilities you encounter day-to-day? This workshop is designed to enable participants to be more productive in their professional life by improving the way they delegate tasks. At the end of this workshop, participants should be able to: plan and delegate assignments in ways that maximize productivity, motivate and support others in the development of their potential and creativity, and provide feedback that recognizes and encourages good performance.
Diversity: Can It Work for Me?
Did you know that you play a key role in the success of Mapping the Future: Towson University 2010's diversity goals? The demographics of our region continue to change and our population is becoming increasingly diverse. As employees of Towson University we all share responsibility for fostering a campus climate that is grounded in respect and inclusiveness. In this session you will learn how you can foster and support inclusiveness and respect in your workplace setting using the F.A.I.R. approach.
At the core of every effective organization, there is a team of focused, committed, and reliable employees. Empowered team members with these qualities create motivated workforces. This workshop is designed to allow team members to see through the eyes of leaders to view the big picture while successfully completing daily tasks and details.
Emotional Intelligence in the Workplace (for supervisors/managers)
Understanding and developing your emotional intelligence (EQ) can help you be more effective in your work and personal lives. It can assist you in understanding what you are feeling and why. It can also help you respond more effectively to others. Exploring and developing EQ can help you to motivate yourself, manage your stress, and resolve conflicts with others. It determines how well people listen to you and you are heard. At work, EQ is a much more effective predictor of success than IQ. In this interactive session you will learn the essential elements of emotional intelligence, discover your personal emotional strengths and challenges, learn how to communicate more effectively, and techniques for enhancing your EQ.
Employee/Employer Relations and the Supervisor (for supervisors/managers)
This course will provide you with information on University employee relations topics, including managing performance (including probationary evaluations, annual evaluations, and deadlines), handling time and leave issues (including absenteeism, Family and Medical Leave, and other leaves of absence issues), disciplinary actions and procedures, and also a review of employee rights to appeal disciplinary actions. In addition, a mock trial will be held to simulate the employer's role in the administrative hearing process.
Ethics, Privacy, Internal Control & Fraud 
This workshop will provide you with information on campus social security number usage, privacy issues and concerns, an introduction to internal controls - specific to Towson University, conflicts of interest and activities for state employees, and an overview of the financial disclosure statement. (This workshop will address students and employees in the areas of social security number usage and privacy.)
The Financial Records System (FRS) Seminars
The Financial Records System (FRS) can help you monitor and keep tabs on your department's budget. FRS provdies you with up-to-the-minute information on your budget balance, open commitments, invoice payments, and more. Choose from three workshops (self-support budgets, state-support budgets, and hands-on screen training) to learn more about state-supported budgets, self-supported budgets, expenditure subcodes, budget pools, budget transfers, and interdepartmental invoices.
Improve your reading and math skills and prepare for the GED. Group and individual sessions are offered to fit your needs and work schedule.
Grammar I : The Basics of Grammar
Grammar—the rules that govern clear and effective writing—can strike fear into the heart of even the most hardened business professional. In this workshop, we will explore useful tips and easy methods to ensure that your writing is grammatically correct. We will discuss common problems from apostrophe usage to your vs. you’re, and you will leave with a personalized grammar checklist and a set of resources to make sure your writing always follows the standard rules of English.
GrammarII: Finding Your Inner Grammar: Use What You Know To Write What You Mean
Nervous about writing? Afraid that your grammar isn't up to snuff? This workshop will help you realize you know more than you think you know. In this workshop, you will assess your grammar skills, identify your writing strengths, and practice writing exercises to display your strengths and develop your grammar proficiency. Prerequisite: Grammar I or significant writing experience.
This course will guide managers through the hiring process for staff vacancies, including what paperwork is required, who must approve the request, and why the completion of the I-9 form is imperative to complete before new employees begin working for Towson University.
Interview and Selection Techniques (for supervisors/managers)
Do you anticipate job openings in your department and haven't conducted a job search for several years? Have you conducted interviews but not at Towson University? Maybe you've never conducted an interview. Here's your opportunity to learn about appropriate interviewing procedures from A to Z (completing the requisition to making the job offer). Topics to be covered include: reviewing resumes and applications, developing interview questions, acceptable versus unacceptable questions to ask, telephone screening, scheduling the interview, common interviewing pitfalls, conducting and evaluating the interview, selecting the best candidate, Americans with Disabilities Act, and Affirmative Action compliance.
Jack Cade’s Nightmare—A Supervisor’s Guide to Laws Affecting the Workplace (for supervisors/managers)
This course shows how “common-sense” solutions can get supervisors into trouble. New and experienced supervisors are made aware of the costs and dangers in ignoring or improperly handling personnel problems covered by a wide range of federal regulations.
Leadership Foundations(for supervisors/managers)
In this intensive one-day workshop, participants learn how to increase their influence with peers, co-workers, and superiors through greater trust. Discussions will revolve around how to make a significant contribution to the team by linking work to a clear and compelling purpose. Learn how to improve efficiency by aligning work to the most important objectives of the team and the organization. Accomplish better results by implementing a proven system to execute on critical priorities. Walk away with the knowledge of how to increase the capacity of the team by helping peers and co-workers to find their voice and volunteer their highest talents.
Listening - The Key to Effective Communication
Listening is a skill - and like other skills it takes practices to do it well. Being a good listener requires you to be a good communicator. Effective listening is the foundation of interpersonal effectiveness and can enhance your job performance and improve your interpersonal relationships. This workshop will familiarize you with the important function listening plays in the communication process. Attend this workshop to identify the characteristics of good listening, assess your personal strengths and weaknesses as a listener, identify the barriers to effective listening, learn methods to avoid and overcome distractions, prevent personal biases from interfering with listening, and more.
Lunch & Learn: 50 Ways to Leave Your Clutter
Overwhelmed by paper, clutter and the accumulated stuff of daily living? Cindy Bernstein, professional organizer and owner of Aim 4 Order will teach you how to get organized and avoid the many traps that ensnare you into creating more clutter. Take the Clutter Quiz and get yourself organized!
Do you know someone who has been diagnosed with Alzheimer's disease? Perhaps you've noticed possible symptoms. Attend this workshop to learn more about the causes, risk factors, and symptoms; effects on individuals and the country; the difference between normal memory loss and Alzheimer's disease; ways to keep the brain healthy; available services and resources, and more.Attend this workshop to learn how to be assertive without being aggressive. Learn to change behavior in a positive way, to relate to others more effectively, to speak up appropriately when put down. This workshop will examine different behaviors and their effects on other people. It will provide information on how to be assertive without being aggressive, and will prepare you for handling potentially difficult situations with effectiveness, assurance and confidence.
Lunch & Learn: Budgeting—Where Does My Money Go?
Do you ever feel as though you are living paycheck to paycheck or just need some help on creating a budget? This workshop will show you how to track your expenses, learn how to decrease expenses and create a spending plan that is right for you.
Lunch & Learn: Communication Skills
Communication is intertwined in everything we do – average communication skills just don’t cut it. Attend this workshop to recognize the barriers to effective communication, and how to overcome these in order to become a more effective communicator.
Lunch & Learn: Coping with Holiday Stress
Holidays provide an opportunity for celebration, gift giving, tradition, relationship and spiritual renewal, and relaxation. The holidays can also lead to high levels of stress. Attend this workshop to recognize those activities that energize and motivate you, and learn to eliminate and change those activities that irritate and disappoint you.
Lunch & Learn: Critical Mistakes Made When Purchasing Long Term Care Insurance
This seminar discusses the reasons why Long Term Care Insurance is an important piece of everyone's financial and estate plan.
Lunch & Learn: Deciphering the Mortgage Maze
Buying and financing a home - should you buy or rent? This workshop will also discuss using equity in your home for home improvements, debt consolidation, vacation, and education.
Lunch & Learn: Effective Parent-Child Communication
There is so much to talk about with your children - values, relationships, health and safety, tough decisions, and so on. Attend this workshop to learn effective strategies for creating a climate of trust, voicing your concerns, asking questions, effective listening, and how to spark future conversations with your child.
Lunch & Learn: The Estimated Cost of Retirement
Please join us to learn how to calculate your estimated cost of retirement. Also, explore questions such as: What are the sources of retirement income? How much will my employer and the government provide? How much will I have to save? What rate of return might I expect to achieve on my investments?
Learn tips for creating an organized recordkeeping system.
Are you running low on energy? Eating healthy well-balanced meals and avoiding irregular eating habits is crucial to maintaining high levels of energy so you can make it throughout the day. Attend this workshop to learn more about how the food you eat affects your health and energy level.
Lunch & Learn: How to Build and Save Wealth
Attend this workshop to learn strategies to save and build wealth. (Note: This is not an investment workshop.)
Attend this workshop to learn how identity theft happens, who falls prey, how to protect yourself, and what you should do if you become a victim.
Lunch & Learn: Learning to Appreciate Your Body
Individuals across the country are engaged in painful struggles with their bodies, diets, and exercising. This program will impart information aimed at understanding body image issues as well as provide participants with strategies to improve their relationships with their bodies. Participants will also learn ways to be good models for others, helping children appreciate their unique bodies.
Lunch & Learn: Long Term Care Planning
For the majority of Americans, paying for long term care out of pocket is simply not an option. Understanding long term care is key to making wise planning decisions. Information covered will include common misconceptions; levels of care available; options for funding long term care; and understanding what Medicare, Medicaid, and private insurance will and will not pay.
Lunch & Learn: Managing Multiple Roles
This workshop examines the many different roles the individual plays as a Towson University employee and as a person. In addition to identifying the multiple roles they play, participants will explore the various roles, identify different types of role conflicts, and develop balancing strategies for dealing with those conflicts. Role ambiguity and ways to reduce it will also be discussed.
Lunch & Learn: Preserving and Growing Wealth with Stocks and Real Estate
Review many of the more common investment styles and the risks/rewards associated with each. Whether your time horizon is short or long, you seek preservation or appreciation, or are in need of income, this presentation will help you become a more knowledgeable investor and help you better understand the investments you already own. Discussion will also include the current mortgage and home equity rate environment and learn when best to leverage your home and what loan structure to consider.Lunch & Learn: The Real Deal on Assisted Living In Maryland - What You Need to Know
Choosing an assisted living provider can be a confusing and stressful task for seniors and their families. Facilities vary not only in size, price, appearance, and services - but also in quality care, staff training, reputation, state survey performance, and licensure. So how do you judge quality and make the right decision for your loved one? You do your homework and educate yourself about all of the options available. Don't wait for a crisis to happen - the time to start your search is while your loved one is still independent, and you're still in control of the situation.
Lunch & Learn: Setting Financial Goals
Learn how to create short-term, mid-term, and long-term goals; plus, find out what you should be saving for during different phases of your life.
Lunch & Learn: Six Common Mistakes Investors Make with Their Finances
Discuss planning for your future. Learn what a retiree's biggest mistake is and how to avoid it. Did you know there are three ways to potentially get an immediate increase in your income? Hear about three ways to help reduce next year's taxes and much more.
Lunch & Learn: Stress Management
Attend this workshop to identify sources of stress and distress, discuss strategies for dealing with stress, and develop personalized action plans for managing stress in your life.
Lunch & Learn: Tax Planning Strategies - Introduction to Taxes
This workshop will provide you with an overview of income tax and strategies to help reduce the amount you pay.
Lunch & Learn: Time Management
This workshop will help you to identify your strengths and weaknesses in time management and help you develop strategies for better using your time to meet deadlines and goals.
Lunch & Learn: Understanding the Fear of Fat
Individuals across the country are engaged in painful struggles with their bodies, diets, and exercising. This program will impart information aimed at understanding body image issues, particularly the media's influence on our country's "fear of fat." Participants will also learn ways to be good models for others, helping children appreciate their unique bodies
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Lunch & Learn: Understanding Your Credit
Attend this workshop to find out what is on a credit report, how to order one, and how to improve or rebuild your credit.
Whether you are seeking advancement in your current field or want to explore other careers at the University, this course will help you set a direction for your future. Take an in-depth look at your personal strengths, interests, and skills, and use this insight to choose a direction that will be fulfilling and enjoyable, and identify the job opportunities that provide the best fit for you.
Mock Hearing (for supervisors/managers)
Are you prepared for a grievance/disciplinary hearing? Gain knowledge of expectations and the process by participating in the mock grievance/disciplinary hearing based upon multiple hypothetical workplace scenarios. Recommended prerequisite: Employee/Employer Relations and the Supervisor or equivalent training.
This orientation will familiarize new employees with the University’s history, mission, vision, strategic plan, diversity goals and initiatives, provide an opportunity to meet with campus officials and leaders, as well as new friends and colleagues, and more.
ORG Accounts and Non-departmental Invoices 
This workshop will provide attendees with the "how to" information needed in completing a non-departmental invoice, understanding the ORG/Customer Account, obtaining and using the correct Item Type Code for invoicing, understanding the payment and collection processes, and where and how non-departmental invoices can be obtained. A printed reference guidebook will be provided to all attendees.
Overcoming Roadblocks in Gender Communication
Do men and women communicate differently? Does it matter? Genetics, learned roles, and socialization all contribute to diffrences in the ways men and women communicate. In the workplace, differences in male and female communication styles can lead to misunderstanding, conflict, and mistakes. Attend this workshop to learn more about these cultural differences, how to apply communication styles to help avoid gender-related conflicts that can impede your success, how to keep conflicts from escalating, and how to confront others in a way that minimizes defensiveness and hostility.
Performance Management: Conducting Effective Reviews (for supervisors/managers)
This course is designed to teach supervisors about the Performance Management System at Towson University. Representatives from Human Resources will go over each step of the process. Topics include the goals and pitfalls of performance evaluation along with the mechanics of completing the evaluation form. You will also have an opportunity to share ideas with colleagues on how to involve your employees in productive dialogue and actions related to performance.
Performance Management: The Employee's Role
Take an active role in planning your future. This workshop will provide you with tools and techniques to assess your own performance and communicate your accomplishments. You will learn how to identify barriers to success and enlist your supervisor’s assistance to overcome them. Learn how to work with your supervisor to set clear and achievable goals for the coming year.
A large percentage of our daily work involves communicating and working with others. Skills and techniques to persuade and influence others in the workplace are essential. Getting others to help you in your job will make you more successful, and in today's highly networked work environment our success is often dependent upon the cooperation of others - often individuals that we have no authority over. Attend this workshop to learn how to enhance your influence at work, discuss power versus influence, learn tips for building influence and support, learn to communicate assertively, and develop an action plan to build and use your influence back on the job.
This course is an overview of the University Procurement Policies developed as a result of the University System of Maryland (USM) Procurement Policies and Procedures, approved by the Board of Regents on December 3, 1999. We will review key considerations in making purchases of goods and services such as formulating specifications, procurement method selection, sole sources, reporting and approval requirements (and how this may affect the timeline), contract execution, minority and preference provider goals, small business reserve program, as well as vendor performance issues.Training for the Corporate Procurement Card Program is required for all University employees who make delegated purchases for their department prior to the receipt of their procurement card, and recommended for budget officers, supervisors, and department managers. This new cardholder presentation gives the basic procedures for using the procurement card. Cardholders are provided copies of the University's Corporate Procurement Card Policies and Procedures manual, Financial Service's ProCard Transaction Reallocation and Reconciliation System manual, and the form used for the Corporate Procurement Card Program Compliance Review. Click here to register for this workshop.
Do you ever wonder what it would be like to actually complete every project that comes your way on time, within budget, and with a feeling of utter satisfaction? No doubt, you've had some standout experiences that went without a glitch, but there is a way to keep all of your projects running smoothly, on time, and within the appointed budget. We'll provide a step-by-step process you can follow with ease. We'll take you from the beginning of the project through its completion. Attend this workshop to learn how to: initiate a project, form and utilize a great team, develop a realistic plan, monitor and control the project, select and use tools and techniques to help you lead the project, and gain support from those with vested interest, recognize your limitations and avoid common pitfalls, and how to recover when things don't go according to plan. It all starts with a project simulation.
Ready, Set, Present! The Essentials of Effective Presentations
This workshop is geared toward those with important information to share in front of groups of individuals. This workshop will provide participants with the basics for preparing, organizing, and delivering a powerful presentation. Participants will learn to overcome anxiety; organize and structure the presentation; prepare and use effective visual aids; address, understand, and connect with the audience in a clear, motivating and memorable fashion, as well as; establish credibility; and develop an overall effective presentation style.
Retaining and Motivating Employees (for supervisors/managers)
Shackleton of the Antarctic and Your Leadership Journey (for supervisors/managers)
This course explores the leadership principles exemplified in the story of Sir Ernest Shackleton's heroic journey to the Antarctic in 1915, and his eventual rescue of the twenty-seven men stranded there for almost two years. Participants will learn the key elements of his leadership style, and begin the process of incorporating them into their own leadership journey.
This seminar is designed to aid faculty and staff involved in the hiring and/or supervising of student employees. This workshop will provide you with an overview of the student employment process including recruitment, the hiring process, Federal Work Study program, and timesheets. More specifically, it will focus on the actual "how to" process of interviewing and hiring a student employee, clearing the student employee through the Payroll Office, submitting timesheets, and how the student receives paychecks. Representatives from the Career Center, Human Resources, and the Financial Aid Office will join Payroll in this workshop and will be available to answer any of your questions.Successfully Managing Change (for supervisors/managers)
Change is inevitable and is the key to organizational success. Knowing this doesn’t make it any easier to deal with or manage. In this workshop, we will explore the impact that change has on employees; the actions that management and support staff can take to enable a healthy response to change; and the forces behind organizational change and the implications for the organization. We will discuss strategies for developing resilience in those affected by the change, and develop a plan for navigating staff through the change.
Time Management for the Busy Professional
Before you can decide how to manage your time better, you need to recognize how you manage your time now. When the workplace is busy, people are most often in a reactive mode, not having or taking the time to consider whether they are making the best use of their time. Assessing your current time management behaviors is the first step in becoming more proactive and effectively managing your time. Attend this workshop to achieve better results by effectively planning, setting goals and establishing priorities, minimizing interruptions, mastering paperwork, using delegation effectively, and more.
The Unrelated Business Income Tax (UBIT) course will supply participants with a basic understanding of what constitutes unrelated business income. Topics that will be covered include what activities can be classified as trade or business, the difference between tax exempt and taxable income in the university setting, how the mission of the school affects classification of income, and the exclusions of income that are allowed under the UBIT definition.
What Every Towson Supervisor Needs to Know (for supervisors/managers)
Learn the essentials of supervisory effectiveness from a team of campus experts. Topics include: how to hire and keep the best; how to manage performance (EPRDs); how to accurately manage time and leave; how to implement University values of customer service and diversity; how to manage within the bounds of employment law (fair practices); and what to do in case of medical emergencies. This program also addresses effective supervision, addressing issues such as supervising a diverse workforce, motivating team members, taking advantage of "coachable moments", counseling team members, and more.
What’s Your Type? The Myers-Briggs Type Indicator
Personality similarities and differences can facilitate or block your productivity. You can’t change the people you work with, but you can understand them better. This workshop will help you identify your own work style and sharpen interpersonal skills to heighten your personal job effectiveness. Learn how to work better with colleagues while remaining comfortable with yourself.
This course will define workplace violence, discuss relevance to today’s workplace, review prevention methods, offer appropriate responses to workplace violence incidents, as well as identifying available resources.
