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OFFICE OF HUMAN RESOURCES

Training and Development Unit

Workplace Professional Certificate

Core Courses (Required)

                    Instructor-led Workshops                                          eLearning Workshops

IL
IL
IL
IL
IL

Elective Courses: Choose 5 from the categories listed below.

At least one elective (IL or EL) must be taken from each of the following categories:

          1) Productivity and Results

          2) Working with Others

          3) Effective Business Communication

          4) Any category

          5) Any category

Productivity and Results

                    Instructor-led Workshops                                           eLearning Workshops

IL

Project Management

[Spring]

EL Project Initiation (PROJ0001)
IL

Improving Personal Productivity

[Spring]

   
IL

Time Management for the Busy Professional

[instructor-led version no longer available]

EL Time as a Resource (PD0121)
    EL Getting Results through Communication (COMM0515)
    EL Basic Business Skills to Get You on the Fast Track (PD0132)
    EL Administrative Functions ( ADM0104)
 

Navigating Change

                   Instructor-led Workshops                                               eLearning Workshops

    EL Being Prepared for Change (PD0192)
    EL Gaining Allies, Creating Change (COMM0514)
    EL Leading Change from the Front Line (LEAD0125)
 

Working with Others

                    Instructor-led Workshops                                           eLearning Workshops

IL

Effective Followership

(formerly The Courageous Follower)

[Spring]

 
IL

What's Your Type? The Myers-Briggs Type Indicator

[conducted twice last FY]

   
IL

Power, Politics, and Influence

(formerly Personal Influence)

[Spring]

   
IL

Civility in the Workplace

[7/24/14]

   
IL

Working with You is Killing Me

[Fall]

   
IL

Supervising Student Employees

[Spring]

   
IL

Relationship Strategies

[NA]

   
IL

Managing Your Strengths

[9/18/14]

   
IL

Dealing with People in Difficult Situations

[instructor-led version no longer available]

EL

Difficult People in the Workplace Environment

(comm_04_a01_bs_enus)

IL Overcoming Roadblocks in Gender Communication [Spring] EL

Effective Intergender Relationships

(comm_12_a03_bs_enus)

IL Bridging the Cultural Gap

[instructor-led version no longer available]

EL

Effective Intercultural Relationships

(comm_12_a02_bs_enus)

IL Building Bridges Across Generations in the Workplace

[instructor-led version no longer available]

EL

Managing Workforce Generations: Introduction to Cross-generational Employees

(mgmt_20_a01_bs_enus)

    EL Getting Past Clashes: Valuing Team Diversity (TEAM0213)
    EL Partnering with Your Boss (ADM0113)
    EL

The Reasons Why Diversity Matters

(hr_02_a01_bs_enus)

 

Service Excellence

                    Instructor-led Workshops                                           eLearning Workshops

    EL Instilling Service Excellence: the EXCEL Acronym (CUST0107)
    EL Customers, Conflict and Confrontation (CUST0105)
    EL Overcoming Challenging Service Situations (CUST0106)
    EL Working with Internal Customers (CUST0142)
    EL Overcoming Internal Customer Service Problems (CUST0143)
 

Effective Business Communication

                    Instructor-led Workshops                                           eLearning Workshops

IL

Grammar I: The Basics of Grammar

[instructor-led version no longer available]

EL Avoiding Errors in Usage and Punctuation (COMM0012)
IL

Finding Your Inner Grammar: Use What You Know To Write What You Mean (Grammar II)

[instructor-led version no longer available]

EL Avoiding Grammatical Errors in Business Writing (COMM0013)
IL

Business Writing I: Communicating Effectively

[instructor-led version no longer available]

EL Writing with Intention (COMM0011)
IL

Writing Like It's Your Job:  Business Writing for the Rest of Us

(Business Writing II)

[instructor-led version no longer available]

EL

Writing to Reach the Audience (COMM0015)

or

Crisp Composition (COMM0014)

IL Listening - the Key to Effective Communication

[instructor-led version no longer available]

EL

Listening to Comprehend

(comm_03_a02_bs_enus)

or

Enhancing Listening Skills

(comm_03_a04_bs_enus)

IL

Ready, Set, Present! The Essentials of Effective Presentations

[instructor-led version no longer available]

EL

Presenting Successfully

(comm_05_a01_bs_enus)

    EL

Interpersonal Communications: the Process

(comm_02_a01_bs_enus)

    EL

Effective Telephone Techniques (COMM0411)

    EL Communication Skills to Fast-track Your Career (PD0133)
    EL Effective Business Communication (ADM0103)
    EL

The Mechanics of Communicating Effectively

(comm_02_a02_bs_enus)

 

Increasing Your Workplace Worth

                    Instructor-led Workshops                                           eLearning Workshops

IL

Managing Your Career

[TBA]

   
    EL Advancing Your Administrative Career (ADM0105)
    EL Improving Your Image (PD0136)
    EL Behavior: Putting Your Best Foot Forward (ADM0111)

* IL= Instructor Led Training (Traditional Classroom Training)

*EL = eLearning via the Internet (TEC)

Note: Completing the Building Bridges Across Maryland program will count toward the following core courses: Customer Service in Higher Education and Critical Thinking and Decision Making. In addition, it will also count as an elective in the following categories: Productivity and Results, Service Excellence, and Working with Others* (Working with You Is Killing Me).

     * Increasing Your Workplace Worth elective for 2008-2009 cohort.  Working with You is Killing 

       Me was added beginning with the 2009-2010 cohort.

Note: Franklin Covey's 7 Habits of Highly Effective People workshop will count as an elective in the following categories: Working with Others, and Effective Business Communication.

Note: Franklin Covey's Focus workshop will count as the Time Management elective in the Productivity and Results category.

Note: The previously titled course, Diversity: What's in It for Me?, will be accepted in place of the core course, Diversity: Can It Work for Me?

Note: The previously offered course, Conflict Resolution for Support Staff, will count as an elective in the Working with Others category for this certificate.

Note: The previously offered course, Yakkety-Yak: A Public Speaking Workshop, will count as an elective in the Effective Business Communication category for this certificate.

Note: The previously offered course, Customer Service Excellence, will count as the core customer service course for this certificate.

Note: The previously offered course, The Courageous Follower, will count as an elective in the Working with Others category for this certificate. Effective Followership takes this course's place as of fall 2012.

Note: The previously offered course, Personal Influence , will count as an elective in the Working with Others category for this certificate. Power, Politics, and Influence takes this course's place as of fall 2012.

 

 

 

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