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OFFICE OF HUMAN RESOURCES

Building Bridges Across Maryland for Administrative Staff

2011 - 2012 Schedule

 

August 2, 2011

9 am  - 11am

University of Baltimore

Student Center, Bogomolny Room    

Program Overview/Kick-off

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September 13, 2011

9am - 1pm

Notre Dame of Maryland University

Doyle Hall, Doyle Formal

Managing Your Strengths

Take an in-depth look at your personal strengths, interests and skills.  Identifying and using your strengths is the key to improving individual effectiveness and team performance.  You may even identify future career possibilities or ways to mentor less experienced colleagues.

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October 5, 2011

9am - 1pm

Goucher College

Alumnae/i House, Buchner Hall

Decision Making

Learn techniques to balance and incorporate critical thinking and decision making into everyday activities. You will learn to improve your evaluation and analysis of ideas, determine the best courses of action, resolve problems and make sound decisions.

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November 8, 2011

9am - 1pm

Towson University

Administration Building, Room 120

Customer Service Excellence

Learn how to identify your customers and their expectations. Identify behaviors that constitute excellent service, recognize various modes of communication and when to use each, practice good customer service techniques, and develop a personal action plan to improve customer service back on the job.

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December 13, 2011

9am - 1pm

Maryland Institute College of Art

Main Building, Room 110

Working with You is Killing Me

This session will aid your ability to recognize not only the symptoms of a negative workplace relationship but also the role each of us plays in these situations.  Learn how to set boundaries and control your reactions to co-workers who cross those boundaries.  You will also practice “unhooking” yourself from difficult interpersonal situations at work.

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January 17, 2012

9am - 1pm

Loyola University in Maryland

Timonium Center, Room 28

Preparing for Difficult Conversations

Getting a coworker’s help or buy-in to perform a task without formal authority can be challenging.  Participants will learn how to use various forms of communication to extend their influence at work. Learn how to identify conversational goals, assess the needs and interests of listeners, select an effective influence strategy and gain commitment.

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February 14, 2012

9am - 1pm

University of Baltimore

Student Center, Bogomolny Room                                         

Staying Organized While Balancing Multiple Priorities

While juggling multiple priorities and trying to do more with less, we must also meet deadlines, gain control over paperwork, and get more done in less time every day. Participants will develop an action plan to get and stay organized, and learn techniques to set goals, identify priorities and manage simultaneous projects.          

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March 13, 2012

9am - 1pm

Location TBD if needed

Alternate Session Date (in case of inclement weather)

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April 17, 2012

11:30am - 1:30pm

Loyola University in Maryland

Timonium Center, Room 28

Graduation

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Building Bridges Across Maryland for Administrative Staff

2011 - 2012 Participants

Goucher College

Amanda Beard, Donor Relations Associate, Donor Relations

Val Ciotta, Purchasing Agent, Facilities Management Services

Anne Des Marais, Operations Assistant, Admissions

Lucy Wurzbacher, Operations Assistant, Facilities Management Services

Loyola University Maryland

Sapreina Acree, Program Assistant, Academic Affairs

Kelly Conrad, Administrative Assistant, Facilities and Campus Services

Nancy Leatherman, Technical Support Specialist, School of Education

Valerie Richardson, Visit Coordinator, Undergraduate Admissions

Stacey Young, Administrative Assistant, Alumni Relations

Maryland Institute College of Art

Robert Jennings, Administrative Assistant, Operations

Trina Lee, Administrative Assistant, Exhibitions

Louis Joseph, Senior Preparator, Exhibitions

Sarah Tiedeman Gallagher, Administrative Assistant, President’s Office

Stephen Towns, Administrative Assistant, Community Engagement

Notre Dame of Maryland University

Michelle Evans, Administrative Assistant to Vice President for Student Development,

     Student Development

Lesia Green, Advancement Associate, nstitutional Advancement

Arlene Lawson, Administrative Assistant to Vice President for Finance & Administration,  

     Financial Affairs

Mary Lochary, Administrative Assistant, ACE

Chris Rhodovi, Administrative/Admissions Manager, Education

Towson University

Tasha Benn, Administrative Assistant II, Career Center    

Diane Cascella, Executive Administrative Assistant, Library     

Lisa Churchman, Administrative Assistant, Development 

Bernadette Reed, Executive Administrative Assistant, Facilities Management     

Laura Weaver, Senior Contracts Administrator, Division of Economic and Community 

     Outreach, RESI    

University of Baltimore

Tammy DeGross, Refund Specialist, Office of the Bursar

Tashi Jelani, Administrative Assistant, Office of Freshman Advising

Zakiyyah Johnson, Administrative Assistant, Center for Educational Access

Nicole Svehla, Program Administrative Specialist, UB Police Department

Mike Zemarel, Human Resource Associate, Office of Human Resources

 

Announcements

 

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410-704-4444

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410-704-2134

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410-704-NEWS (6397)

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