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Building Bridges Across Maryland for Administrative Staff 2011 - 2012 Schedule |
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August 2, 2011 9 am - 11am University of Baltimore Student Center, Bogomolny Room Program Overview/Kick-off ___________________________________________ September 13, 2011 9am - 1pm Notre Dame of Maryland University Doyle Hall, Doyle Formal Managing Your Strengths Take an in-depth look at your personal strengths, interests and skills. Identifying and using your strengths is the key to improving individual effectiveness and team performance. You may even identify future career possibilities or ways to mentor less experienced colleagues. ___________________________________________ October 5, 2011 9am - 1pm Goucher College Alumnae/i House, Buchner Hall Decision Making Learn techniques to balance and incorporate critical thinking and decision making into everyday activities. You will learn to improve your evaluation and analysis of ideas, determine the best courses of action, resolve problems and make sound decisions. ___________________________________________ November 8, 2011 9am - 1pm Towson University Administration Building, Room 120 Customer Service Excellence Learn how to identify your customers and their expectations. Identify behaviors that constitute excellent service, recognize various modes of communication and when to use each, practice good customer service techniques, and develop a personal action plan to improve customer service back on the job. ___________________________________________ December 13, 2011 9am - 1pm Maryland Institute College of Art Main Building, Room 110 Working with You is Killing Me This session will aid your ability to recognize not only the symptoms of a negative workplace relationship but also the role each of us plays in these situations. Learn how to set boundaries and control your reactions to co-workers who cross those boundaries. You will also practice “unhooking” yourself from difficult interpersonal situations at work. ___________________________________________ January 17, 2012 9am - 1pm Loyola University in Maryland Timonium Center, Room 28 Preparing for Difficult Conversations Getting a coworker’s help or buy-in to perform a task without formal authority can be challenging. Participants will learn how to use various forms of communication to extend their influence at work. Learn how to identify conversational goals, assess the needs and interests of listeners, select an effective influence strategy and gain commitment. ___________________________________________ February 14, 2012 9am - 1pm University of Baltimore Student Center, Bogomolny Room Staying Organized While Balancing Multiple Priorities While juggling multiple priorities and trying to do more with less, we must also meet deadlines, gain control over paperwork, and get more done in less time every day. Participants will develop an action plan to get and stay organized, and learn techniques to set goals, identify priorities and manage simultaneous projects.___________________________________________ March 13, 2012 9am - 1pm Location TBD if needed Alternate Session Date (in case of inclement weather) ___________________________________________ April 17, 2012 11:30am - 1:30pm Loyola University in Maryland Timonium Center, Room 28 Graduation ___________________________________________ Building Bridges Across Maryland for Administrative Staff 2011 - 2012 Participants Goucher College Amanda Beard, Donor Relations Associate, Donor Relations Val Ciotta, Purchasing Agent, Facilities Management Services Anne Des Marais, Operations Assistant, Admissions Lucy Wurzbacher, Operations Assistant, Facilities Management Services Loyola University Maryland Sapreina Acree, Program Assistant, Academic Affairs Kelly Conrad, Administrative Assistant, Facilities and Campus Services Nancy Leatherman, Technical Support Specialist, School of Education Valerie Richardson, Visit Coordinator, Undergraduate Admissions Stacey Young, Administrative Assistant, Alumni Relations Maryland Institute College of Art Robert Jennings, Administrative Assistant, Operations Trina Lee, Administrative Assistant, Exhibitions Louis Joseph, Senior Preparator, Exhibitions Sarah Tiedeman Gallagher, Administrative Assistant, President’s Office Stephen Towns, Administrative Assistant, Community Engagement Notre Dame of Maryland University Michelle Evans, Administrative Assistant to Vice President for Student Development, Student Development Lesia Green, Advancement Associate, nstitutional Advancement Arlene Lawson, Administrative Assistant to Vice President for Finance & Administration, Financial Affairs Mary Lochary, Administrative Assistant, ACE Chris Rhodovi, Administrative/Admissions Manager, Education Towson University Tasha Benn, Administrative Assistant II, Career Center Diane Cascella, Executive Administrative Assistant, Library Lisa Churchman, Administrative Assistant, Development Bernadette Reed, Executive Administrative Assistant, Facilities Management Laura Weaver, Senior Contracts Administrator, Division of Economic and Community Outreach, RESI University of Baltimore Tammy DeGross, Refund Specialist, Office of the Bursar Tashi Jelani, Administrative Assistant, Office of Freshman Advising Zakiyyah Johnson, Administrative Assistant, Center for Educational Access Nicole Svehla, Program Administrative Specialist, UB Police Department Mike Zemarel, Human Resource Associate, Office of Human Resources |
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8000 York Road | Towson, MD 21252 | 410-704-2000