Building Bridges Across Maryland for Administrative Staff

2012 - 2013 Schedule

August 2, 2012

9:00 – 11:00 a.m.

MICA

Main Building, Room 110

Program Overview/Kick-off

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September 11, 2012

9:00 a.m. – 1:00 p.m.

Notre Dame of Maryland University

Doyle Hall, Doyle Formal

Managing Your Strengths

Take an in-depth look at your personal strengths, interests and skills. Identifying and using your strengths is the key to improving individual effectiveness and team performance. You may even identify future career possibilities or ways to mentor less experienced colleagues.

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October 10, 2012

9:00 a.m. – 1:00 p.m.

Goucher College

Alumnae/i House, Buchner Hall

Decision Making

Learn techniques to balance and incorporate critical thinking and decision making into everyday activities. You will learn to improve your evaluation and analysis of ideas, determine the best courses of action, resolve problems and make sound decisions.

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November 13, 2012

9:00 a.m. – 1:00 p.m.

Maryland Institute College of Art

Bunting Center, Room 110

Working with You is Killing Me

This session will aid your ability to recognize not only the symptoms of a negative workplace relationship but also the role each of us plays in these situations. Learn how to set boundaries and control your reactions to co-workers who cross those boundaries. You will also practice “unhooking” yourself from difficult interpersonal situations at work.

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December 11, 2012

9:00 a.m. – 1:00 p.m.

Towson University

Administration Building, Room 120

Customer Service Excellence

Learn how to identify your customers and their expectations. Identify behaviors that constitute excellent service, recognize various modes of communication and when to use each, practice good customer service techniques, and develop a personal action plan to improve customer service back on the job.

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January 8, 2013

9:00 a.m. – 1:00 p.m.

Loyola University Maryland

Timonium Graduate Center, Room 09

Preparing for Difficult Conversations

Getting a coworker’s help or buy-in to perform a task without formal authority can be challenging. Participants will learn how to use various forms of communication to extend their influence at work. Learn how to identify conversational goals, assess the needs and interests of listeners, select an effective influence strategy and gain commitment.

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February 12, 2013

9:00 a.m. – 1:00 p.m.

University of Baltimore

Student Center, Bogomolny Room

Staying Organized While Balancing Multiple Priorities

While juggling multiple priorities and trying to do more with less, we must also meet deadlines, gain control over paperwork, and get more done in less time every day. Participants will develop an action plan to get and stay organized, and learn techniques to set goals, identify priorities and manage simultaneous projects.

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March 12, 2013

9:00 a.m. – 1:00 p.m.

Location TBD if needed

Alternate Session Date (in case of inclement weather)

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April 9, 2013

11:30 a.m. – 1:30 p.m.

Goucher College

Heubeck Hall, Multi-Purpose Room

Graduation

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Building Bridges Across Maryland for Administrative Staff

2012 - 2013 Participants

Goucher College

Takiyah Arif, Human Resources Assistant, Human Resources

Maggie Dye, Administrative Assistant, Development

Cathi Price, Faculty Secretary, Faculty Clerical Support Services

Paula Rosenberger, Operations Assistant, Admissions

Sarah Stockbridge, Alumnae/i Specialist/Receptionist, Alumnae/I Affairs

Loyola University Maryland

Amira Garner, Executive Assistant, Student Development

Sandra O'Neil, Executive Assistant Secretary to Governance, Academic Affairs

Karen Parrish, Scheduling & Billing Assistant, The Loyola Clinical Centers

Debbie Thomas, Administrative Assistant, Facilities

Maryland Institute College of Art

Karla Joubert, Facilities Management Coordinator, Operations

Sarah Konigsburg, Administrative Assistant, Interdisciplinary Sculpture, Fiber, & Ceramics

Shannon Stevens, Registration Assistant, School for Professional and Continuing Studies

Constance White, Office Manager, Residence Life & Off Campus Housing

Notre Dame of Maryland University

Mary Alice Adams, Student Accounts Assistant, Business Office

Zurita Brown, Office Administrator, IT

Leatha Oldham, Records Assistant, Registrar's Office

Theresa Peddicord, Administrative Assistant, School of Arts and Sciences Dean's Office

Amy Rohrs, Administrative Assistant, School of Nursing

Towson University

Michele Kreider, Administrative Assistant, Procurement

Anna Orfanidis, Budget Analyst, Division of Economic and Community Outreach, RESI

Karen Powell, Executive Administrative Assistant, Development

Robin Wiesand, Executive Administrative Assistant, Provost's Office

Vicki Young, Executive Administrative Assistant, Campus Life

University of Baltimore

Chante Callaway, Administrative AssistantOffice of the Dean of Students

Ashly McNeely, Admissions Processor, Office of Admission Technology

Joy  Smith, Administrative Assistant, Counseling Center

Ruth Thomas, Collections Specialist, Office of the Bursar

Erin Toepfner, Library Technician, Langsdale Library