Competency Focus: Customer Service

To excel in this competency at Towson University, our staff should treat customers courteously; respond to customer requests in a timely manner; take responsibility to resolve customer complaints; proactively identify customer needs; elicit feedback from customers to monitor their satisfaction; create strategies to help the University serve customers more effectively; consider both short- and long-term interests of the customer in making service decisions.

*EL = eLearning via the Internet through Towson's eLearning Center (TEC).  To get additional information or to access TEC, click on the link on the left side of the page.