Office of Technology Services
Rollout and Upgrade Projects
Campus Phone System Upgrade: Voice-over Internet Protocol (VoIP)
The campus is currently undergoing a project to migrate from the current PBX telephone service, which is nearing the end of its life, to a new, network-based phone service also known as VoIP. This site will provide ongoing information about the project.
VoIP Features
- Conference capability for up to eight callers
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A history feature that shows missed, received and placed calls
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Faculty/staff directory searchable from the phone display
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Ability to receive two calls on the same line.
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Ability to create speed dials through a phone management website
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Ability to receive voice mail as an email with a audio attachment
Upgrade Information
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Minimal phone outages are expected
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Your phone number won’t change
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Training, including workshops, videos and quick reference guides are available.
Contact: OTS Telecom Help Center
Phone: 410-704-5151
E-mail: phones@towson.edu
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