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OFFICE OF TECHNOLOGY SERVICES

Mac Corner

APPLE RESOURCES:

Help, Training, and Information

Below are resources available to Mac users seeking help, training, and information.

Select a category below to go to related FAQs.

A.  Apple Help and Training

B.  Microsoft Office Help and Training

C. Towson University Help, Training, Purchasing

D.  Other Resources

A.  Apple Help and Training

Help and Training


A.1.   Training on Macs is available at the Towson Apple Store in Towson, for details see their web site at: http://www.apple.com/retail/towsontowncenter/

A.2  Mac Basics: short video tutorials on how to use your Mac.

A.2.   Mac 101: a guide to using Macs effectively and efficiently.

A.3.  Switch 101: a guide for new Mac users and Windows users that have switched to Macs.


A.4.  OTS subscribes to an excellent online traininge service, Lynda.com, for detials see FAQ C.6 below.

Information

A.5.   Apple Listserve is hosted by Apple to provide an electronic forum for sharing information about Apple topics. Messages posted to the listserv are sent to subscribers on e-mail. For instructions on subscribing or unsubscribing to the Apple Listserv, click here.

 

B.  Microsoft Office for Macs Help and Training

B.1. The Microsoft Office:mac Web site provides information and tutorials (in the How to section) on Office applications.

B.2. Lynda.com is an excellent 24/7 online training service available to Towson faculty, staff, and students that includes Microsoft Office applications. Towson University has license subscriptions for access Lynda.com, see FAQ C.7. below for details.


C.  Towson University Mac Help and Training

A Good Place to Start -  A Web Search

C.1  A good first step that is often overlooked when seeking information or help on computers is to search the Web for information.  Type in the text of an error message that pops up on your computer into a search engine.  At the very least, search results often provide useful information that can be used when seeking assistance from Help Centers, etc.

Help and Information at Towson

C.2. Apple Corner Web site: central reference site for Mac information and resources; hosts Mac Frequently Asked Questions (FAQs).

 

C.3. Self-help documents for Macs: tutorials to help you connect to Towson University products and services

C.4. Towson University Mac Users Group (for faculty and staff only)

Important: It is crucial that all faculty and staff Mac users join the Towson University Mac Users Group (MUG). Membership in this group assures that you receive communications and can participate in exchanging ideas and information on Mac computing at the university.

To join MUG, click this link: MUG SharePoint site, you may be prompted for your Towson NetID. If you enter the site successfully, you are already a MUG member; if you receive an "Error: denied access window" select the “Request access” link in this window and your membership request will be granted within a couple days.

Students: university students can contact the Student Computing Services (SCS) Service Desk, in Cook Library, first floor; call 410-704-5151, select menu options 2+1+3.

 

C.5. OTS Knowledge Center: a searchable database on specific university Mac items

Training


C.6. Lynda.com: the university has user subscription licenses that enable faculty, staff, and students 24/7 access to a collection of online training tutorials for software including Snow Leopard, Leopard, Office 2008, Photoshop, Illustrator, Flash, Final Cut Pro, and many more. If you are interested in using Lynda.com:

Faculty and staff: contact: Rodney Urand at rurand@towson.edu or 410-704-6035

Students: contact the SCS Service Desk at 410.704.5151, select menu options 2+1+3

Purchasing

C.7 For information on purchasing Mac software, hardware, repairs, and AppleCare, see: Mac Hardware and Purchasing FAQs

For OTS staff only:

C.8. Field Support Staffing.docx (OTS Staff only)

D.  Other Resources

Training

D.1. The Towson Apple Store (in Towson Town Mall)

D.2. Chesapeake Systems (Baltimore)

D.3. EEI Communications (Maryland, Virginia)


For Advanced Mac Users:


D.4. MacEnterprise.org

D.5. AFP548