About TU


OFFICE OF TECHNOLOGY SERVICES

Apple Corner

FREQUENTLY ASKED QUESTIONS

Apple Hardware and Software Purchasing (FAQs)

Go to Apple Software

Apple Hardware


1.  How do I purchase a Macintosh computer for the university?

All Apple university Mac computer purchases for faculty and staff should be directed to the Faculty /Staff Help Center at 410-704-5151, select menu options 2+2+2.  OTS staff will assist departments with Macintosh tax-free discounted purchases. It is essential that all university computers are setup by OTS staff to assure that they are correctly configured to work on the campus network and access university products and services. 

For a list of the current recommended Mac laptop and desktop computers see the Recommended Hardware Technology list.

Fast purchase required?

If extenuating circumstances require that a Mac be purchased quickly with a p-card, departments should first contact the Apple Store in Towson to determine if the computer they want is available, than contact  Jack Stark at 410-704-3905 in advance to make arrangements to have the Mac configured for Towson. Mac computers will not run correctly on the campus network unless they are configured by OTS staff.

2.   How  do I purchase an iOS device (iPad, iPod Touch, iPhone) for the university?

  • iPad and iPod Touch: Unlike Mac computers, iPads the iPod Touch do not have a standard university configurations and can be purchased directly by contacting Apple Education at: 800-800-2775.

Notes about iPads:

  • All university-owned iPads must be tagged as university assets; contact the Materiel Management Department at 410- 704-2175 to have your iPads tagged
  • University iPad users should review and follow the campus guidelines at: http://www.towson.edu/ipad

3.   How do I purchase a Macintosh computer for my personal use

For personal Mac purchases, faculty, staff and students can purchases at the online Apple Store (do not use this site for university purchases, see FAQ 1 above).

4.  How do I get a broken Mac computer serviced?

For information on Mac hardware services to repair a Mac and AppleCare warranty, see the: Mac Hardware Service Guidelines

Go to Apple Hardware

Apple Software

1.  How do I purchase software for university Macintosh computers?

There are software discounts for Adobe and Macromedia products available.  There are also Intel Apple software compatibility issues to consider when purchasing software for Macintosh computers.  For information, see Mac Software Purchases

2.  How do faculty and staff purchase software for a personal Macintosh computer?


Under the MEEC Agreement , faculty and staff can purchase available Mac software such as Microsoft Office for use on their personal computer.  See the University Store Faculty/Staff Work at Home  page for information.

Apple software for Mac computers at the Mac App Store at:
http://www.apple.com/mac/app-store/?cid=wwa-naus-seg-mac10-029&cp=wwa-seg-mac10-operatingsystem&sr=sem

3.   How do students purchase software for their Macs?  

Students can purchase Microsoft software from the University Store web site through the University Store Student Select Program.

4.   ClamXav Antivirus


ClamXav is the standard antivirus program used at the university and is available for free to faculty, staff, and students for their personal Macs.  For installation instructions, see: Installing ClamXav Antivirus Software at: http://wwwnew.towson.edu/adminfinance/ots/trainingdoc/documents/ClamXavInstalltionInstructions.pdf


5.   Apple Store at Towson Town Center Mall

This store is conveniently located 15 minutes from campus and offers service, support training, and sales of Apple hardware and software at educational discounts when a university ID and driver’s license are provided.

Towson Apple Store


Important: university computer purchases should follow procedures in FAQ number 1 above.  If there are extenuating circumstances that warrant purchasing a university computer from the Towson store, contact the Faculty /Staff Help Center at 410-704-5151, select menu options 2+2+2. OTS Staff will need to schedule a time to install the university configuration before the Mac is unboxed, so that it will run correctly on the campus network.

The OTS Macintosh Support Team currently hosts these FAQs for Towson University.  If you have suggestions, additions or corrections for the Mac FAQs, contact the Mac Support Team at:

macusers@towson.edu

Administration and Finance Apple Corner

 

Map

Emergencies
410-704-4444

University Police
410-704-2134

Closings & News
410-704-NEWS (6397)

Text Alerts
Sign up now