The Faculty/Staff Help Center is the first point of contact for your computing needs. Over 80% of the problems and issues that are reported are resolved with the first telephone call. When necessary, the staff will arrange for an office visit by a technician.
Telephone Support (Including Remote Control Assistance* for Campus Computers)
TechHelp Client Portal
Live After-Hours Chat Assistance (When the Faculty/Staff Help Center is Closed)
Remote Control Assistance*
Remote Control Assistance allows OTS staff, with your permission, to view your desktop or take control of your computer to fix a problem, install software, or show you how to do something. Your computer needs to be turned on and connected to the Towson University wired network. Remote Control Assistance is not available over the wireless network at this time.
Hundreds of self-help documents, quick sheets, movies, and other resources are available 24/7. Click here for more information.
Workshops are available in a wide variety of topics and software products. Click here for the calendar or to register.
Information on Frequently Requested Topics
On-Site Technical Support
Problems that can't be resolved over the phone or through Remote Control Assistance are assigned within an hour to a technician who will contact you within four business hours to schedule an appointment. The Distributed Support Services staff operates out of three campus precinct offices for rapid response.
Triage and Service Prioritization
To ensure critical problems and issues are handled quickly, all requests are evaluated based on “triage” guidelines and impact on essential instructional and business services. The following chart is provided for transparency in understanding our decision-making approach:
Administration and Finance Questions