OFFICE OF TECHNOLOGY SERVICES
Mobile Device Support
Scope of Support Chart
With the large number of smart phone and tablet-type devices available on the market, along with the wide range of carriers, plans, options, and services, the Office of Technology Support (OTS) has prepared this fact sheet to clarify the nature and scope of the support we provide. Click here to print a PDF of the Scope of Support Chart.
*For assistance with connections to wireless networks at off-campus locations such as hotels and restaurants, see the customer service or local support for that location.
All other support and services should be obtained through your service provider or retail point of purchase.
Never Supported or Sanctioned:
Apple provides the primary expertise, documnetation, and support for deploying iOS shared devices.
Important: Sharing iOS devices in a classroom or group setting is more complex than it may appear. Before purchasing and deploying shared iOS devices, review the Towson University iOS Deployment Guide that will assit with planning.
Administration and Finance Questions