OFFICE OF TECHNOLOGY SERVICES

Training & Documentation

Self Help Documents: WebEx

OTS is pleased to offer the following PDF publications and Flash movie tutorialsmovie tutorialas self-help technology resources for the Towson University community. (For other non-profit use please refer to our copyright information.) To open a publication or play a movie tutorial, click on its title. If your browser does not properly display the publication, you may need to install a free copy of Adobe Reader. If your browser does not properly display the movie, you may need to install a free copy of Adobe Flash Player. To search this page for a specific word or phrase, press Ctrl-F.

Video Recording Best Practices
As our society moves toward a fuller online presence, greater emphasis will be placed on being able to deliver engaging content in an efficient manner. Fully equipped recording studios can cost upward of $10,000 and are beyond most budgets. This document covers some best practices you can deploy here at Towson University to help deliver online video content.
WebEx: Quick Reference Guide
This quick reference guide is designed to step you through the critical steps needed to use WebEx. Topics included are: Activation and Log In, Scheduling a Session, The User Interface and Sharing and Support.
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WebEx: Orientation Video
This video will orient you to the WebEx environment. Topics include how to obtain a host account, technical requirements to use WebEx and the components of the WebEx environment. The video will also take you through the steps to share the whiteboard, a file (including video), an application, the web browser and the desktop. Note: You will need a copy of Microsoft Silverlight to view this presentation
WebEx: The Basics (Defined, Activation and Loggin In)
WebEx is a Web-based collaborative technology that allows users to share resources (documents, desktop, web browser, applications, etc.) remotely and communicate with each other using voice, video and chat. This technology is available to faculty and staff and may be accessed using your Towson University NetID and Password. This self-help document will define WebEx, teach you the steps to activate and log-in to your account.
WebEx: The Training Session Window  
The session window is where participants interact with the host in a training session. In this window, you may share documents, presentations, and the desktop. You may also chat, use polls, conduct Question and Answer session and more. This self-help document will introduce you to the pieces of the session window. It will also give you an overview of how to use the basic pieces of the session window.

WebEx: Scheduling a Training Session
A training session allows you to share documents, your web browser, your desktop, software applications and more. This self-help document will guide a you through the necessary steps to schedule a WebEx training session. Before you can schedule a WebEx session, you must have received a user name and password from your department chair.

WebEx: Breakout Sessions
A breakout session is a private content sharing session between two or more participants. You may manually assign attendees to a breakout session or have WebEx automatically assign attendees for you. This self-help document will give you an overview of how to create a breakout session in both manners.
WebEx: Creating a New Test 
The Testing feature in WebEx allows the host to create, deliver, manage, score, grade and track each attendee’s performance. This self-help document will show you how to create and add a test to a scheduled training session.
WebEx: Icons in the Participants Panel 
The participants panel lists those persons in attendance at a training session. Within this panel, there are a multitude of icons that are available for use. This self-help document will identify each of these icons and their usage.

WebEx: Sharing Resources
During a WebEx session, the host has the ability to share resources with attendees.  This document will take you through the process of sharing documents, applications, your computer desktop, whiteboards, and web content.

WebEx: Tracking VOIP Usage
To ensure that you do not exceed the allotted VOIP allowance, monitor your VOIP usage via monthly meeting reports. This self-help document will walk you through how to track your VOIP usage.

WebEx: Generating a Usage Report
You can generate a Usage Report that provides information about each online training session that you have hosted on your site. You may also export this date to Excel for a more printer-friendly format. This self-help document will show you how to generate and export this report

WebEx: Best Practices (Tips)
Before beginning to use WebEx, take a few moments and read through this document of best practices (tips). This compiled list was put together by faculty members and staff who have used WebEx during the pilot program. These tips may save you time and energy.

WebEx: Polling Attendees
In a WebEx training session, one can poll attendees by presenting them with a questionnaire. This tool can be useful in acquiring attendee feedback or testing attendee knowledge. This self-help document will take you through the steps necessary to create, edit, open, share, and answer polls.

WebEx: Recording a Training Session
When you are hosting a WebEx training session, it is possible to record the session for later use. This self-help document will take you through the steps necessary to record, view and share WebEx training sessions.  

WebEx: The Meeting Session Window  
The meeting session window is where participants interact with the host in an on-line meeting. In this window, you may share files, your desktop, and applications. This self-help document will give you an overview of the meeting session window.

WebEx: Scheduling a Meeting using the Quick Scheduler
The Quick Scheduler is used to set up a basic just in time meeting (within 15 minutes of your start time). This self-help document will show you how to set up a meeting using the Quicker Scheduler.

WebEx: Schedule a Meeting using the Advanced Scheduler  
You may schedule a WebEx meeting using either the Quick Scheduler or the Advanced Scheduler. The Quick Scheduler is used to set up a basic just in time meeting. If you wish to set up a meeting in advance and possibly add additional options, use the Advanced Scheduler. This self-help document will show you how to set up a meeting using the Advanced Scheduler.

WebEx: Scheduling An Audio Meeting
Instead of scheduling an online WebEx meeting, you may wish to have an audio-only WebEx meeting. WebEx allows you to set up a meeting that begins as audio only, but also allows you to begin an online piece if you so desire. This self-help document will show you how to set up an audio conference called a WebEx Personal Conference.

WebEx: Recording a Meeting
When you are hosting a WebEx meeting, it is possible to record the session for later use. This document will take you through the steps necessary to record, view, and share a WebEx meeting.

WebEx: Joining a Session 
There are two main methods for joining a session in WebEx. The first is using a Voice Over Internet Protocol (VOIP). The second is via teleconference using your own telephone. This document will show how to connect to sessions using both methods.

WebEx: The Session Window for Mac
The session window is where participants interact with the host in a training session. In this window, you may share documents, presentations, and the desktop. You may also chat, use polls, conduct Question and Answer session and more. This self-help document will introduce you to the pieces of the session window. It will also give you an overview of how to use the basic pieces of the session window.

WebEx: Icons in the Participants Panel for Mac
The participants panel lists those persons in attendance at a training session. Within this panel, there are a multitude of icons that are available for use. This self-help document will identify each of these icons and their usage. 

WebEx: Polling Attendees for Mac
In a WebEx training session, one can poll attendees by presenting them with a questionnaire. This tool can be useful in acquiring attendee feedback or testing attendee knowledge. This self-help document will take you through the steps necessary to create, edit, open, share, and answer polls 

WebEx: Recording a Session for Mac
When you are hosting a WebEx training session, it is possible to record the session for later use. This document will take you through the steps necessary to record, view, and share WebEx training sessions. 

WebEx: Sharing Resources for Mac
During a WebEx session, the host has the ability to share resources with attendees. This document will take you through the process of sharing documents, applications, your computer desktop, whiteboards, and web content.
WebEx: Creating a New Test for Mac 
The Testing feature in WebEx allows the host to create, deliver, manage, score, grade and track each attendee’s performance. You may create and store tests in the Test Library so you can share your tests with other hosts. This self-help document will show you how to create and add a test to a scheduled training session.

WebEx: Converting .WRF to .WMV
WebEx recordings are initially saved as WebEx Recorder Files (.wrf). This file type is specific to WebEx software. To save your file into a more universal Windows Media Video (.wmv) using the WebEx Editor, follow these steps.

WebEx: Recording Sessions from your Desktop
WebEx offers its users the ability to record a session for playback at a later date. WebEx also offers recording software for recording actions on your desktop for use outside of a WebEx meeting. This document will show you the step by step processes for both recording a WebEx session and using the WebEx Recorder software.

WebEx Run Advertised Programs
Before you can use WebEx Meeting Center, you must download a program titled WebEx Meeting Center Client. The Run Advertised Programs tool enables you to add this new program.

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WebEx: Sharing Resources
During a WebEx session, the host has the ability to share resources with attendees. This video will take you through the process of sharing documents, applications, your computer desktop, whiteboards, the web browser and web content.

WebEx: Starting a Meeting
Once you have scheduled your meeting, you must start the meeting. Your attendees will not be able to enter the meeting until you start it. This self help document will take you through the steps required to start your WebEx meeting.

WebEx Starting a Training Session
Once you have scheduled your training session, you must start the training session. Your attendees will not be able to enter the training session until you start it. This self-help document will take you through the steps required to start your WebEx training session.

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WebEx: Scheduling a Meeting
After receiving your WebEx account information, the next step is to schedule a meeting. This video will take you through the steps to schedule a VOIP WebEx meeting.

WebEx: Communicating with Students
It is important to begin your instruction with WebEx by using the First Steps Message which was created by the TU WebEx Teaching Circle. We recommend that you copy and forward the content of the message in this self-help document to your students via email, syllabus, or Blackboard.   

WebEx: Breakout Sessions for Mac
 breakout session is a private content sharing session between two or more participants. You may manually assign attendees to a breakout session or have WebEx automatically assign attendees for you. This self-help document will give you an overview of how to create a breakout session in both manners.  

WebEx: Joining a Session for Mac
There are two main methods for joining a session in WebEx. The first is using a Voice over Internet Protocol (VoIP). The second is via teleconference using your own telephone. This document will show you how to connect to sessions using both methods. 

WebEx: Joining a Meeting via the iPad
WebEx gives users the ability to join a meeting via their iPad. This document will show you how to install the WebEx app and how to join the meeting.

WebEx: Converting .ARF to .WMV
This self-help document will step you through how to install the WebEx ARF Player, download a recording and convert the file to .WMV.
WebEx: Session Captioning Alternatives
This self-help document will provide options to add closed caption after a session is recorded or during a session.
WebEx: Downloading and Using Productivity Tools
When using WebEx, you have the option to download and use the productivity tools provided. These tools include integration with your Outlook client, the ability to set up quick meetings and join sessions from your desktop. This self-help document will walk you through the steps to download and use the productivity tools provided by WebEx.

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