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Facilities Management

From managing utilities to coordinating access, Towson University's Operations and Maintenance crews perform vital services that keep the campus running smoothly. Use the service directory below to determine the process for getting your maintenance issues resolved. As always, you can contact Work Control or your building coordinator with questions about the process.

Service Description	Service Type	Charge	Ordering Process
Bookshelves – building/hanging	Alteration	Yes	Complete a work order form
Carpentry projects	Alteration	Yes	Complete a work order form
Carpet repairs	Maintenance	No	Contact building coordinator
Carpet replacement/installation	Project	Yes	Complete a project request form
Ceiling repairs	Maintenance	No	Contact building coordinator
Cleaning for an event	Event	Yes	Complete a work order form
Cleaning - rooms, bathrooms, floors, hallways, etc.	Housekeeping	No	Contact building coordinator
Cleaning offices	Housekeeping	No	Call 410-704-3396
Climate Control (A/C and Heating)	Maintenance	No	Contact building coordinator
Door/Lock repairs	Maintenance	No	Contact building coordinator
Electrical power installation/ add capacity	Alteration	Yes	Complete a work order form
Electrical power repairs	Maintenance	No	Contact building coordinator
Elevator repairs	Maintenance	No	Contact building coordinator
Emergency repair situations			Call 410-704-2481
Floor repairs	Maintenance	No	Contact building coordinator
Furniture repair			Departmental responsibility
Key card for access system	Access	No	Contact building or key coordinator
Key Requests	Access	Yes	Contact key coordinator; go to the Access Control website for more information.
Lighting repairs	Maintenance	No	Contact building coordinator
Lock changes/rekey	Alteration	Yes	Contact departmental key coordinator
Lock repairs	Maintenance	No	Contact building coordinator
Lockouts	Access	No	Contact building coordinator
Moving furniture or materials	Alteration	Yes	Complete material management service request; see Materiel Management website for more info.
Odors	Maintenance	No	Contact building coordinator
Painting of offices	Alteration	Yes	Complete a work order form
Painting of public areas	Maintenance	No	Complete a work order form
Pest Control	Maintenance	No	Contact building coordinator
Plumbing – new installation	Alteration	Yes	Complete a work order form
Plumbing – repairs	Maintenance	No	Contact building coordinator
Recycling pickup	Housekeeping	No	Contact building coordinator
Rent a car/van	Fleet	Yes	Go to Fleet Services website for more info.
Roofing repairs/leaks	Maintenance	No	Contact building coordinator
Security alarm system repairs	Maintenance	Depends	Complete a work order form
Sidewalk repairs	Maintenance	No	Complete a work order form
Signage	Alteration	Yes	Complete a work order form/contact building coordinator
Snow or ice removal	Maintenance	No	Call 410-704-2481
Trash pickup or removal	Housekeeping	No	Contact building coordinator
Wall changes – move, build, demolish	Project	Yes	Complete a project request form
Window and glass repairs	Maintenance	No	Contact building coordinator