Bursar's Office

Important Information/Frequently Asked Questions

1. How will I receive my billing statement?

• If you are an active student, you will receive an email notification at your campus email address when new billing statements are generated.  No paper bills will be mailed.
• If your Towson NetID (Username) becomes inactive and you have a balance on your financial account, you will be sent a paper bill to your permanent address.

2. Will I be able to view or print previous eBill statements?  
Yes, prior eBill statements are available through the eBill and Payment system. As eBills are generated, you will be able to access both current and up to 18 months' previous statements online.

3. What should I do if I did not receive an email notification that my eBill is available?
If you do not receive an email notification that your eBill is available at least one week prior to your processing due date, call the Bursar’s Office at 410-704-2100, or 1-888-5BURSAR.  Failure to satisfy the eBill statement balance does not discharge the financial obligation or late payment assessments and may result in the cancellation of your class schedule. 

4. How can I mail-in a payment?
To mail in your payment, print a copy of your latest eBill and mail it along with check or money order to Towson University, Bursar’s Office, 8000 York Rd, Towson, MD 21252-0001.  Please record your name and student ID on check payment. 

Credit card payments are not accepted by mail, in-person or phone.  Credit cards are processed online through a third party vendor with a 2.75% convenience fee assessed on the payment amount.

5. To whom do I make my check payable?
All checks or money orders should be made payable to Towson University.  Payment in full must be made by your term due date to avoid a late fee and possible class cancellation.  The student’s name and ID number must appear on all checks submitted to the university.

6. What are the Bursar's Office hours?
The Bursar's Office Payment and Rebate Check Disbursement Center is open Monday through Friday from 8:30 a.m. to 4 p.m. Our after-hours drop box is open Monday through Friday from 7 a.m. to 7 p.m.

7.  What should I do if I am unable to access my eBill?

If you cannot access your eBill, call the Bursar’s Office at 410-704-2100, or 1-888-5BURSAR. 

8. What if I do not have access to print a copy of my eBill?
If you would like to mail in payment but do not have access to print your eBill, you should go to Towson University's library, on-campus computer labs or your local public library where you can print the bill.

9. What happens if my billing statement is paid late?
A $100 late fee is assessed to any student who does not pay in full or establish a payment plan with the university by their bill payment deadline.

10. What payment methods can I use to pay my bill?

The payment methods accepted are cash, checks, eCheck/ACH, money orders, credit cards (online only) - American Express, Discover, MasterCard and Visa through a third party vendor with a 2.75% convenience fee assessed on the payment amount. 

• Cash - accepted at the Bursar's Office Payment Center

• Checks and money orders - Make payable to Towson University - include the student's ID located on the top of the billing statement.
  • Print a copy of the eBill and mail to: Towson University, Bursar’s Office, 8000 York Rd, Towson, MD 21252-0001
  • Pay in-person at the Bursar's Office Payment Center, Enrollment Services Rm 336
  • Place in the After Hours Drop Box at the Bursar's Office Payment Center

 

• Credit Cards and eCheck/ACH Pay Online   (Note: credit cards are processed through a third party vendor with a 2.75% convenience fee assessed on the payment amount. eCheck/ACH payments are not assessed a convenience fee)

• Students - pay through our Web payment site
  • Towson Online Services (login) - be sure to turn off your popup blocker when trying to Make A Payment, View your eBill, or add authorized users with our new eBill and Payment system.
• Authorized Users - pay through our Web payment site
  • eBill and Payment system (login authorized users - parent/other third party

11. What is eCheck/ACH payment and is there a fee for it?  
The eCheck or automated clearing house (ACH) payment is an online check payment method in which you enter your payment and check information in our secure online system.  Once authorized, the payment is deducted directly from your checking account as though the check has been cashed.    
Neither TU nor our online payment vendor charges a fee for eCheck/ACH payments.

13. Do you offer any payment plans?
Students will have the opportunity to set up a tuition deferred payment agreement with the university's third party, Nelnet/eCashier system. 

• Tuition Deferred Payment Plan (Nelnet/e-Cashier)

14. How do I change my billing address?
The Bursar's Office creates electronic billing (eBill) statements and no longer mails a paper billing statement to your home address. It is very important that you regularly check your Towson University campus e-mail address. An e-mail will be sent to you when a new eBill is available to access through Towson Online Services.

• Towson Online Services (login) - be sure to turn off your popup blocker when trying to Make A Payment, View your eBill, or add authorized users with our new eBill and Payment system.

15. Can my parent or another party view my billing statement or make a payment?

Yes, as long as you have granted them restricted access in the eBill and Payment system as an Authorized User.  You can access the eBill/Pymt-Add User link from your Towson Online Services Student Center account.

• Towson Online Services (login) - be sure to turn off your popup blocker when trying to Make A Payment, View your eBill, or add authorized users with our new eBill and Payment system.

16. How can I set up an Authorized User?

The eBill and Payment system provides students the opportunity to grant restricted access to parents or other third parties to view and pay billing statements.  From your Towson Online Services Student Center account, click on the eBill/Pymt Add Users link.  Once in the eBill and Payment system, click on the Authorized Users tab.  You will need your authorized user email address to set up their account.      

• Towson Online Services (login) - be sure to turn off your popup blocker when trying to Make A Payment, View your eBill, or add authorized users with our eBill and Payment system.

 17. How can I add an alternative email address for eBill notifications?

You can set an alternative email address by logging on your Towson Online Services Student Center account, click on the eBill/Pymt Add Users link.  Once in the eBill and Payment system, click on the Profiles tab to add an alternative email address for eBill notifications.      

18. What if my paper check/eCheck/ACH payment is returned by the bank?
A $50 penalty fee is assessed when a paper check or eCheck/ACH is given in payment of fees, fines or services is returned unpaid by the bank for any reason.  Failure to reimburse the university for an uncollectible paper check or eCheck/ACH may result in class schedules being cancelled.

19. Why is there a hold on my account?  
If you have a financial hold, contact the Bursar office at 410-704-2100 or 1-888-5-BURSAR.

20. How can I view my financial account information online?

To view your financial account information you will need to logon on through Towson Online Services. To access, logon; click Self Service; click Student Center; in the Finance section - click Account Inquiry. Your NetID (Username) and password are required.

• Towson Online Services (login) - be sure to turn off your popup blocker when trying to Make A Payment, View your eBill, or add authorized users with our eBill and Payment system.

21. What do I see when I click on the Recent Activity link on the eBill and Payment system?

• You will see anticipated aid that is pending disbursement.
• You will see current account activity that displays any unbilled items since your last billed statement date.
• You may see unbilled payments or financial aid transactions segmented into multiple line items based on distribution of funds by code.  Once payments or financial aid are billed, they will show as one line transaction.

22. What do the different Codes mean in the current activity view?

23. What are the misc codes on my eBill?

24. Who do I contact about:

• Billing & Payment Questions, 3rd Party Agreements, Retail/Dining Point Sales
  • Bursar’s Office 410-704-2100 or Toll Free 1-888-5-BURSAR, Fax 410-704-2185
• Federal Loans, Scholarships, Alternative Loans
  • Office of Financial Aid
  • 410-704-4236
• Registration, Withdrawal, Courses, Transcripts, Verification of Enrollment
  • Office of the Registrar click Towson Online Services
  • 410-704-2701
• Meal Plan Changes, Retail/Dining Point Accounts, Parking Services, ID Cards
• Auxiliary Services (University Union Building)
• Point Deposits:                      410-704-2284
• Meal Plan questions:            410-704-2530
• Parking Questions:               410-704-3514

• Health Center Charges, Health Insurance
  • Health Center (Dowell Hall) 410-704-2466
• Housing
  • Traditional Campus Housing 410-704-2516
  • Non-traditional Housing - Millennium, Paca or Tubman Housing 410-704-7484

The Bursar's Office
Enrollment Service Center, Room 336 (map)
Hours: Monday - Friday, 8 a.m. - 5 p.m. (Customer Service Center)
Monday - Friday, 8:30 a.m. - 4:00 p.m. (Payment and Rebate Check Disbursement Center )

1-888-5BURSAR (toll free)
Phone: 410-704-2100
Fax: 410-704-2185
E-mail: lwarner@towson.edu