Management and Supervision Certificate - Office of Human Resources

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OFFICE OF HUMAN RESOURCES

Training and Development Unit

Management & Supervision Certificate

Core Courses (Required) *Instructor-led Workshops eLearning Workshops*
IL	What Every Towson Supervisor Needs to Know [3 hours]
IL	Customer Service in Higher Education [3 hours]
IL	Jack Cade's Nightmare - A Supervisor's Guide to Laws Affecting the Workplace [3 hours]
IL	Diversity: Can It Work for Me? [3 hours]
IL	Performance Management: The Supervisor's Role (formerly Conducting Effective Performance Reviews) [3 hours]
IL	Emotional Intelligence in the Workplace [7 hours]	EL	Emotionally Intelligent Leadership (comm_09_a05_bs_enus) [2 hours]
IL	Successfully Managing Change [7 hours]	EL	Leadership and Change (lead_01_a07_bs_enus) [1.5 hours]
IL	Conflict Resolution: Tools and Techniques for Supervisors [3 hours]	EL	Workplace Conflict: Strategies for Resolving Conflicts (comm_22_a02_bs_enus) [1 hour]

Elective Courses: Choose 4 from the categories listed below.

At least one elective (IL or EL) must be taken from each of the following categories:

- Managing the Work

- Effective Communication

Making the Transition *Instructor-led Workshops eLearning Workshops*
		EL	Taking on a Management Role (mgmt_03_a01_bs_enus) [3.5 hours]

Diversity *Instructor-led Workshops eLearning Workshops*
IL	Building Bridges Across Generations in the Workplace [No longer available - see eLearning option]	EL	Managing Workforce Generations: Introduction to Cross-generational Employees (mgmt_20_a01_bs_enus) [1 hour]
IL	Overcoming Roadblocks in Gender Communication [3 hours]	EL	Effective Intergender Relationships (comm_12_a03_bs_enus) [2 hours]
IL	Bridging the Cultural Gap [No longer available - see eLearning option]	EL	Effective Intercultural Relationships (comm_12_a02_bs_enus) [2 hours]
IL	Civility in the Workplace [3 hours]
		EL	The Reasons Why Diversity Matters (hr_02_a01_bs_enus) [1.5 hours]
		EL	Diversity: the Future (hr_02_a04_bs_enus) [2 hours]

Change Management *Instructor-led Workshops eLearning Workshops*
		EL	A New Manager and the Company's Future (mgmt_03_a04_bs_enus) [3.5 hours]
		EL	Starting the Change Process (mgmt_06_a01_bs_enus) [3 hours]
		EL	Managing the Change Process (mgmt_06_a02_bs_enus) [3 hours]
		EL	Integrating Change in Your Organization (mgmt_06_a03_bs_enus) [3 hours]
		EL	Communication During Organizational Change pd_03_a03_bs_enus) [3.5 hours]


Managing Employees and Performance *Instructor-led Workshops eLearning Workshops*
IL	Coaching and Counseling for Improved Performance [2 hours]	EL	Managing as Coach and Counselor (mgmt_04_a03_bs_enus) [3.5 hours]
IL	Employee/Employer Relations and the Supervisor [3 hours]
IL	Effective Followership (formerly The Courageous Follower) [3 hours]
IL	Mock Hearing [3 hours]
		EL	Assessing Performance Continuously mgmt_11_a01_bs_enus) [3 hours]
		EL	Interview and Selection Techniques (via Blackboard) [2 hours]
		EL	Problem Performance Identification (mgmt_05_a02_bs_enus) [2.5 hours]
		EL	Problem Performance Improvement (mgmt_05_a03_bs_enus) [3.5 hours]
		EL	Giving Feedback: A Manager's Guide (COMM0525) 4 hours]
		EL	A Primer for Ensuring Accountability (mgmt_04_a05_bs_enus) [4.5 hours]
		EL	Energizing and Empowering Employees (LEAD0123) [2.5 hours]

Managing the Work *Instructor-led Workshops eLearning Workshops*
IL	Delegating for Results [No longer available - see eLearning option]	EL	Managing Delegation (mgmt_07_a03_bs_enus) [3 hours]
IL	Critical Thinking and Decision Making [3 hours]	EL	Critical Thinking Skills for Managing (PD0254) [3.5 hours] and Decisions and Risk (PD0243) [2 hours]
IL	Project Management [3 hours]	EL	Project Initiation (PROJ0001) [6.5 hours]
IL	Time Management for the Busy Professional [3 hours]	EL	Time as a Resource (PD0121) [2.5 hours]
		EL	Business Ethics for Managers (pd_02_a02_bs_enus) [1.5 hours]
		EL	Planning an Effective Business Meeting (comm_06_a01_bs_enus) [2.5 hours]
		EL	Process Management Skills (MGMT0123) [4.5 hours]

Effective Communication *Instructor-led Workshops eLearning Workshops*
IL	Writing Like It's Your Job: Business Writing for the Rest of Us (Business Writing II) [3 hours]	EL	Writing to Reach the Audience (COMM0015) [3 hours] or Crisp Composition (COMM0014) [4.5 hours]
IL	Finding Your Inner Grammar: Use What You Know To Write What You Mean (Grammar II) [3 hours]	EL	Avoiding Grammatical Errors in Business Writing (COMM0013) [4.5 hours]
IL	Conducting Effective Meetings [3 hours]	EL	Leading an Effective Business Meeting (comm_06_a02_bs_enus) [2.5 hours]
IL	Listening - The Key to Effective Communication [No longer available - see eLearning option]	EL	Listening to Comprehend (comm_03_a02_bs_enus) [4 hours] or Enhancing Listening Skills (comm_03_a04_bs_enus) [3 hours]
IL	Ready, Set, Present! The Essentials of Effective Presentations [No longer available - see eLearning option]	EL	Presenting Successfully (comm_05_a01_bs_enus) [3 hours]
IL	What's Your Type? The Myers-Briggs Type Indicator [3 hours]	EL
IL	Relationship Strategies [1.5 hours]
		EL	Becoming a Manager: Leading and Communicating (mgmt_03_a03_bs_enus) [4 hours]
		EL	Asserting Yourself Professionally (comm_10_a01_bs_enus) [2.5 hours]
		EL	Delivering the Message (comm_05_a02_bs_enus) [3 hours]
		EL	The Mechanics of Communicating Effectively (comm_02_a02_bs_enus) [3 hours]

* IL= Instructor Led Training (Traditional Classroom Training)

*EL = eLearning via the Internet (TEC)

Note: Franklin Covey's 7 Habits of Highly Effective People for Managers workshop will count as an elective in the following categories: Effective Communication, Managing Employees and Performance, and Managing the Work.

Note: Franklin Covey's Focus workshop will count as the Time Management elective in the Managing the Work category.

Note: The previously offered course, Yakkety-Yak: A Public Speaking Workshop, will count as an elective in the Effective Business Communication category for this certificate.

Note: The previously included course, Reviewing Performance (MGMT0342), will count as an elective in the Managing Employees and Performance category for completions prior to July 2007.

Note: The previously included courses, Delegation Basics (MGMT0261) and The Personal Approach in Delegation (MGMT0262), will count as electives in the Managing the Work category for completions prior to July 2007.

Note: The previously offered course, Customer Service Excellence, will count as the core customer service course for this certificate.

Note: The previously offered course, The Courageous Follower, will count as an elective in the Managing Employees and Performance category for this certificate. Effective Followership takes this course's place as of fall 2012.

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