Management and Supervision Certificate - Office of Human Resources

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Competency Key
	Communication
	Customer Service
	Diversity
	Leadership
	Management & Supervision
	Financial & Technical Skills

Certificate Key
	Leadership Certificate
	Management & Supervision Certificate
	Workplace Professional Certificate
	University Business Certificate
Competency Focus Key
CS Customer Service PM Performance Management

OFFICE OF HUMAN RESOURCES

Training and Development Unit

Management & Supervision Certificate

Core Courses (Required) *Instructor-led Workshops eLearning Workshops*
IL	What Every Towson Supervisor Needs to Know [instructor-led version no longer available]	EL	1) First Time Manager: Understanding a Manager’s Role ( mgmt_16_a01_bs_enus) 2) First Time Manager: Challenges (mgmt_16_a02_bs_enus) 3) First Time Manager: Meeting Expectations (mgmt_16_a03_bs_enus) No one taught you how to be a good supervisor or manager, right? Whether you are new to management or you have been doing it for a long time, after completing these 3 one-hour courses, you will wish someone did teach you!
IL	Customer Service in Higher Education [3 hours] Fall
IL	Jack Cade's Nightmare - A Supervisor's Guide to Laws Affecting the Workplace [3 hours] Spring
IL	Diversity: Can It Work for Me? [3 hours] Fall
IL	Performance Management: The Supervisor's Role (formerly Conducting Effective Performance Reviews) [3 hours] Spring Complete this course if you currently supervise faculty or staff.	EL	Performance Reviews [mgmt_11_a02_bs_enus] Complete this course if you currently DO NOT supervise faculty or staff.
IL	Conflict Resolution: Tools and Techniques for Supervisors [3 hours] Spring	EL	Workplace Conflict: Strategies for Resolving Conflicts (comm_22_a02_bs_enus) [1 hour]
IL	Emotional Intelligence in the Workplace [instructor-led version no longer available]	EL	Emotionally Intelligent Leadership (comm_09_a05_bs_enus) [2 hours]
IL	Successfully Managing Change [instructor-led version no longer available]	EL	Leadership and Change (lead_01_a07_bs_enus) [1.5 hours]

Elective Courses: Choose 4 from the categories listed below.

At least one elective (IL or EL) must be taken from each of the following categories:

1) Managing the Work

2) Effective Communication

3) Any category

4) Any category

Making the Transition *Instructor-led Workshops eLearning Workshops*
		EL	Taking on a Management Role (mgmt_03_a01_bs_enus) [3.5 hours]

Diversity *Instructor-led Workshops eLearning Workshops*
IL	Overcoming Roadblocks in Gender Communication [3 hours] Spring	EL	Effective Intergender Relationships (comm_12_a03_bs_enus) [2 hours]
IL	Civility in the Workplace [3 hours] Fall & Spring
IL	Bridging the Cultural Gap [instructor-led version no longer available]	EL	Effective Intercultural Relationships (comm_12_a02_bs_enus) [2 hours]
IL	Building Bridges Across Generations in the Workplace [instructor-led version no longer available]	EL	Managing Workforce Generations: Introduction to Cross-generational Employees (mgmt_20_a01_bs_enus) [1 hour]
		EL	The Reasons Why Diversity Matters (hr_02_a01_bs_enus) [1.5 hours]
		EL	Diversity: the Future (hr_02_a04_bs_enus) [2 hours]

Change Management *Instructor-led Workshops eLearning Workshops*
		EL	A New Manager and the Company's Future (mgmt_03_a04_bs_enus) [3.5 hours]
		EL	Starting the Change Process (mgmt_06_a01_bs_enus) [3 hours]
		EL	Managing the Change Process (mgmt_06_a02_bs_enus) [3 hours]
		EL	Integrating Change in Your Organization (mgmt_06_a03_bs_enus) [3 hours]
		EL	Communication During Organizational Change pd_03_a03_bs_enus) [3.5 hours]


Managing Employees and Performance *Instructor-led Workshops eLearning Workshops*
IL	Coaching and Counseling for Improved Performance [2 hours] Fall	EL	Managing as Coach and Counselor (mgmt_04_a03_bs_enus) [3.5 hours]
IL	Employee/Employer Relations and the Supervisor [3 hours] Fall
IL	Effective Followership (formerly The Courageous Follower) [3 hours] Spring
IL	Mock Hearing [3 hours] Spring
		EL	Assessing Performance Continuously mgmt_11_a01_bs_enus) [3 hours]
		EL	Interview and Selection Techniques (via Blackboard) [2 hours]
		EL	Problem Performance Identification (mgmt_05_a02_bs_enus) [2.5 hours]
		EL	Problem Performance Improvement (mgmt_05_a03_bs_enus) [3.5 hours]
		EL	Giving Feedback: A Manager's Guide (COMM0525) 4 hours]
		EL	A Primer for Ensuring Accountability (mgmt_04_a05_bs_enus) [4.5 hours]
		EL	Energizing and Empowering Employees (LEAD0123) [2.5 hours]

Managing the Work *Instructor-led Workshops eLearning Workshops*
IL	Critical Thinking and Decision Making [3 hours] Fall	EL	Critical Thinking Skills for Managing (PD0254) [3.5 hours] and Decisions and Risk (PD0243) [2 hours]
IL	Project Management [3 hours] Spring	EL	Project Initiation (PROJ0001) [6.5 hours]
IL	Time Management for the Busy Professional [instructor-led version no longer available]	EL	Time as a Resource (PD0121) [2.5 hours]
IL	Delegating for Results [instructor-led version no longer available]	EL	Managing Delegation (mgmt_07_a03_bs_enus) [3 hours]
		EL	Business Ethics for Managers (pd_02_a02_bs_enus) [1.5 hours]
		EL	Planning an Effective Business Meeting (comm_06_a01_bs_enus) [2.5 hours]
		EL	Process Management Skills (MGMT0123) [4.5 hours]

Effective Communication *Instructor-led Workshops eLearning Workshops*
IL	Writing Like It's Your Job: Business Writing for the Rest of Us (Business Writing II) [3 hours] Spring	EL	Writing to Reach the Audience (COMM0015) [3 hours] or Crisp Composition (COMM0014) [4.5 hours]
IL	Finding Your Inner Grammar: Use What You Know To Write What You Mean (Grammar II) [3 hours] Spring	EL	Avoiding Grammatical Errors in Business Writing (COMM0013) [4.5 hours]
IL	What's Your Type? The Myers-Briggs Type Indicator [3 hours] Spring	EL
IL	Relationship Strategies [1.5 hours] Spring
IL	Conducting Effective Meetings [instructor-led version no longer available]	EL	Leading an Effective Business Meeting (comm_06_a02_bs_enus) [2.5 hours]
IL	Listening - The Key to Effective Communication [instructor-led version no longer available]	EL	Listening to Comprehend (comm_03_a02_bs_enus) [4 hours] or Enhancing Listening Skills (comm_03_a04_bs_enus) [3 hours]
IL	Ready, Set, Present! The Essentials of Effective Presentations [instructor-led version no longer available]	EL	Presenting Successfully (comm_05_a01_bs_enus) [3 hours]
		EL	Becoming a Manager: Leading and Communicating (mgmt_03_a03_bs_enus) [4 hours]
		EL	Asserting Yourself Professionally (comm_10_a01_bs_enus) [2.5 hours]
		EL	Delivering the Message (comm_05_a02_bs_enus) [3 hours]
		EL	The Mechanics of Communicating Effectively (comm_02_a02_bs_enus) [3 hours]

* IL= Instructor Led Training (Traditional Classroom Training)

*EL = eLearning via the Internet (TEC)

Note: Franklin Covey's 7 Habits of Highly Effective People for Managers workshop will count as an elective in the following categories: Effective Communication, Managing Employees and Performance, and Managing the Work.

Note: Franklin Covey's Focus workshop will count as the Time Management elective in the Managing the Work category.

Note: The previously offered course, Yakkety-Yak: A Public Speaking Workshop, will count as an elective in the Effective Business Communication category for this certificate.

Note: The previously included course, Reviewing Performance (MGMT0342), will count as an elective in the Managing Employees and Performance category for completions prior to July 2007.

Note: The previously included courses, Delegation Basics (MGMT0261) and The Personal Approach in Delegation (MGMT0262), will count as electives in the Managing the Work category for completions prior to July 2007.

Note: The previously offered course, Customer Service Excellence, will count as the core customer service course for this certificate.

Note: The previously offered course, The Courageous Follower, will count as an elective in the Managing Employees and Performance category for this certificate. Effective Followership takes this course's place as of fall 2012.

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