Workplace Professional Certificate

Core Courses (Required)                     Instructor-led Workshops                                          eLearning Workshops
IL	The Effective Team Member
IL	Customer Service in Higher Education

IL	Performance Management: The Employee's Role
IL	Critical Thinking and Decision Making
IL	Diversity: Can it Work for Me?

Elective Courses: Choose 5 from the categories listed below.

At least one elective (IL or EL) must be taken from each of the following categories:

          - Productivity and Results

          - Working with Others

          - Effective Business Communication

Productivity and Results                     Instructor-led Workshops                                           eLearning Workshops
IL	Project Management	EL	Project Initiation (PROJ0001)
IL	Time Management for the Busy Professional	EL	Time as a Resource (PD0121)
IL	Improving Personal Productivity
		EL	Getting Results through Communication (COMM0515)
		EL	Basic Business Skills to Get You on the Fast Track (PD0132)
		EL	Administrative Functions ( ADM0104)
Navigating Change                     Instructor-led Workshops                                           eLearning Workshops
		EL	Being Prepared for Change (PD0192)
		EL	Gaining Allies, Creating Change (COMM0514)
		EL	Leading Change from the Front Line (LEAD0125)
Working with Others                     Instructor-led Workshops                                           eLearning Workshops
IL	Effective Followership (formerly The Courageous Follower)
IL	What's Your Type? The Myers-Briggs Type Indicator
IL	Power, Politics, and Influence (formerly Personal Influence)
IL	Civility in the Workplace
IL	Working with You is Killing Me
IL	Supervising Student Employees
IL	Relationship Strategies
IL	Dealing with People in Difficult Situations	EL	Difficult People in the Workplace Environment (comm_04_a01_bs_enus)
IL	Overcoming Roadblocks in Gender Communication	EL	Effective Intergender Relationships (comm_12_a03_bs_enus)
IL	Bridging the Cultural Gap	EL	Effective Intercultural Relationships (comm_12_a02_bs_enus)
IL	Building Bridges Across Generations in the Workplace	EL	Managing Workforce Generations: Introduction to Cross-generational Employees (mgmt_20_a01_bs_enus)
		EL	Getting Past Clashes: Valuing Team Diversity (TEAM0213)
		EL	Partnering with Your Boss (ADM0113)
		EL	The Reasons Why Diversity Matters (hr_02_a01_bs_enus)
Service Excellence                     Instructor-led Workshops                                           eLearning Workshops
		EL	Instilling Service Excellence: the EXCEL Acronym (CUST0107)
		EL	Customers, Conflict and Confrontation (CUST0105)
		EL	Overcoming Challenging Service Situations (CUST0106)
		EL	Working with Internal Customers (CUST0142)
		EL	Overcoming Internal Customer Service Problems (CUST0143)
Effective Business Communication                     Instructor-led Workshops                                           eLearning Workshops
IL	Grammar I: The Basics of Grammar	EL	Avoiding Errors in Usage and Punctuation (COMM0012)
IL	Finding Your Inner Grammar: Use What You Know To Write What You Mean (Grammar II)	EL	Avoiding Grammatical Errors in Business Writing (COMM0013)
IL	Business Writing I: Communicating Effectively	EL	Writing with Intention (COMM0011)
IL	Writing Like It's Your Job:  Business Writing for the Rest of Us (Business Writing II)	EL	Writing to Reach the Audience (COMM0015) or Crisp Composition (COMM0014)
IL	Listening - the Key to Effective Communication	EL	Listening to Comprehend (comm_03_a02_bs_enus) or Enhancing Listening Skills (comm_03_a04_bs_enus)
IL	Ready, Set, Present! The Essentials of Effective Presentations	EL	Presenting Successfully (comm_05_a01_bs_enus)
		EL	Interpersonal Communications: the Process (comm_02_a01_bs_enus)
		EL	Effective Telephone Techniques (COMM0411)
		EL	Communication Skills to Fast-track Your Career (PD0133)
		EL	Effective Business Communication (ADM0103)
		EL	The Mechanics of Communicating Effectively (comm_02_a02_bs_enus)
Increasing Your Workplace Worth                     Instructor-led Workshops                                           eLearning Workshops
IL	Managing Your Career
		EL	Advancing Your Administrative Career (ADM0105)
		EL	Improving Your Image (PD0136)
		EL	Behavior: Putting Your Best Foot Forward (ADM0111)

* IL= Instructor Led Training (Traditional Classroom Training)

*EL = eLearning via the Internet (TEC)

Note: Completing the Building Bridges Across Maryland program will count toward the following core courses: Customer Service in Higher Education and Critical Thinking and Decision Making. In addition, it will also count as an elective in the following categories: Productivity and Results, Service Excellence, and Working with Others* (Working with You Is Killing Me).

     * Increasing Your Workplace Worth elective for 2008-2009 cohort.  Working with You is Killing 

       Me was added beginning with the 2009-2010 cohort.

Note: Franklin Covey's 7 Habits of Highly Effective People workshop will count as an elective in the following categories: Working with Others, and Effective Business Communication.

Note: Franklin Covey's Focus workshop will count as the Time Management elective in the Productivity and Results category.

Note: The previously titled course, Diversity: What's in It for Me?, will be accepted in place of the core course, Diversity: Can It Work for Me?

Note: The previously offered course, Conflict Resolution for Support Staff, will count as an elective in the Working with Others category for this certificate.

Note: The previously offered course, Yakkety-Yak: A Public Speaking Workshop, will count as an elective in the Effective Business Communication category for this certificate.

Note: The previously offered course, Customer Service Excellence, will count as the core customer service course for this certificate.

Note: The previously offered course, The Courageous Follower, will count as an elective in the Working with Others category for this certificate. Effective Followership takes this course's place as of fall 2012.

Note: The previously offered course, Personal Influence , will count as an elective in the Working with Others category for this certificate. Power, Politics, and Influence takes this course's place as of fall 2012.