Frequently Asked Questions

Spyware

Spyware is software that collects personal information from your computer without your knowledge. It can look at which sites you're visiting or access information like usernames and passwords. What's worse, it can send this information to a third party without you knowing it. The software may also perform several different unwanted functions, including the delivery of pop-up ads or harvesting private information. It can serve up inappropriate ads to you and your children, and can seriously slow your computer down, as it attempts to run spyware processes instead of the programs you are trying to use.

Spyware is downloaded to your computer from the websites you visit, or invites itself in unannounced when you agree to download another program. In some cases it is mentioned in the fine text of a user agreement that you accept before downloading a program and when you agree to download the program, you inadvertently agree to host spyware.

The clues that spyware is on a computer include:

• a barrage of pop-up ads
• a hijacked browser — that is, a browser that takes you to sites other than those you type into the address box
• a sudden or repeated change in your computer’s Internet home page
• new and unexpected toolbars in the web browser
• new and unexpected icons on the system tray at the bottom of your computer screen
• keys that don’t work (for example, the “Tab” key that might not work when you try to move to the next field in a Web form)
• random error messages
• sluggish or downright slow performance when opening programs or saving files

How can I avoid getting Spyware?

• Run a spyware detection and removal program.
• Avoid clicking anywhere, unless you know it’s safe. Before spyware can be installed on your computer, you usually have to click on something.
• Avoid clicking on pop-up ads. Sometimes creators of deceptive software use pop-up ads and dialogs to trick people into loading their software. Instead, try to close the Web page or dialog by clicking the "X" in the top right corner of the window or close your browser, then reopen.
• Don't install or download anything without knowing exactly what it is. Your computer can become the target of spyware when you download Internet data such as utilities, games, toolbars, or media players other software. Be cautious, carefully read all agreements and privacy statements. Some will actually tell you that, if you install the program, you will install some spyware with the software.
• Learn to use the options in your browser that allow you to clear the cache, cookies, and off-line files.
• Keep web browser security setting set at medium or higher.
• Always keep current with operating system security updates.
• Install a personal firewall to stop uninvited users from accessing your computer. A firewall blocks unauthorized access to your computer and will alert you if spyware already on your computer is sending information out.

Where can I go to get further help with Spyware?

If you’re having problems with spyware, we’re here to help! Faculty and staff should contact the OTS Help center. Students should contact the SCS Service Desk. There is also some information in the OTS knowledge base that could be helpful.

• How to Avoid Spyware
• Spyware/Adware Removal Guide
• Microsoft: Security at Home
• Anti-Spyware Guide
   

Information Security Office
Office of Technology Services
Cook Library, 4
Hours: Monday - Friday, 8:30 a.m. to 4:00 p.m.
E-mail: infosec@towson.edu