About TU


PC Trade-Up Program

Does your computer qualify? http://www.towson.edu/tradeup


The university is currently replacing faculty and staff computers that are out of date and obsolete. The goal is to reduce the ongoing university-wide support costs associated with aging systems and to provide an adequate platform to perform university duties. This program is a 1:1 trade-up, meaning one new computer is provided to an employee in exchange for one qualifying old computer. Re-deployment of computers will be not permitted so that the university maintains the most up-to-date and efficient hardware across campus.

Software and Hardware Configurations

Roles and Responsibilities

Appeals and Complaints Process

Contact Information for Specific Questions about the Program

Frequently Asked Questions


 Software and Hardware Configurations


  • Microsoft Windows 7 Enterprise and Updates
  • Microsoft Office 2010 Enterprise (Includes Word, Excel, Access, Outlook, Power Point, SharePoint Designer, & Publisher) and Updates
  • Microsoft Internet Explorer and Updates
  • Firefox
  • Microsoft Forefront Virus Protection
  • Net Framework
  • Microsoft System Center Configuration Manager Client
  • Towson System Information – Allows you to quickly get information about your computer
  • Virtual Workspace
  • Microsoft Security Essentials Forefront
  • Roxio Creator
  • Cyberlink Power DVD
  • SSH Secure Shell Client (for connecting to Saber, Tiger, & Triton)
  • PowerTerm (with link to TOA)
  • TU Fonts
  • Browser Plugins & Helpers
  • RealPlayer Enterprise
  • Adobe Acrobat Reader
  • Windows Media Player
  • Adobe Flash Player
  • Adobe Shockwave Player
  • Apple QuickTime Player
  • Firezilla Client
  • Microsoft Silverlight
  • Verdiem Surveyor Client
  • Microsoft VisioViewer
  • Citrix XenApp web client
  • OTS Alerts Gadget for Windows Sidebar
  • Autodesk DWF Viewer
  • Goggle Toolbar
  • Sun Java
  • Systems will be configured with Towson's standard software configuration
  • Latest Microsoft Security Updates

*OTS will do their best to have the most up-to-date version of all software installed.




  • Dell OptiPlex 9020
    Minitower EPA Base
  • 3rd generation Intel Core i5-4570 Processor (Quad Core, 6MB Cache, 3.2GHz, w/HD Graphics 4600)
  • 8GB RAM, 1600MHz DDR3, 2DIMM
  • 256GB 2.5inch Serial ATA Solid State Drive
  • Intel Integrated Graphics DP/DP/VGA w/DP-to-DVI Adapter
  • Dell 22" Widescreen Monitor (P2214H)
  • Internal Speaker
  • 16X DVD+/-RW SATA, Roxio Creator™ CyberlinkPower DVD
  • Intel vPro Technology Enabled Systems Management
  • Dell USB Entry Keyboard
  • Dell MS111 USB Optical Mouse
  • 2 Video Cable, Display Port-to-Single link DVI (1920X1200)
  • 3 Year Limited Warranty plus 3 Year NBD On-Site Service
  • Systems will be configured with Windows 7 and Microsoft Office 2010 using the university standard software configuration


Qualifying Criteria

  • The intent of which is to replace slow, underpowered, and obsolete systems with current models. The computer's purchase date is a "base" factor that determines whether a computer qualifies for the Trade-Up Program. The following information will help you determine if a computer meets both hardware and usage criteria in order to be considered for the Trade-Up Program.

Hardware Criteria

Criteria are based on the age of the computer and the make and model of the computer. In order to meet hardware qualifications, a computer must meet the following criteria:

    1. Windows Desktop Computers: Dell Optiplex GX520, GX620, 745, 755 models or computers purchased in 2008 or earlier.
    2. Windows Laptop Computers: Dell Latitude D series models, and Dell Latitude E6X00, E5X00 models, or computers purchased in 2008 or earlier.
    3. Mac Computers: All Macs purchased in 2009 or earlier.

Usage Criteria

All criteria below must be true in order for a computer to be considered for the Trade-Up Program:

    1. The computer is a university-owned computer.
    2. The computer is a primary office computer used to perform typical job duties.*
    3. The computer is not on loan or signed out for home use.
    4. The computer is not used in a lab or classroom, used to control research apparatus, or used to share a department scanner or other peripheral device.
    5. The computer is not used for walk-up access, as a public resource, or an information kiosk.
    6. The computer is not used to perform work associated with Auxiliary Service or a self-supporting activity or budget.
    7. The person using the computer has not received a computer trade-up within the last twelve months.
    8. The computer must be university-owned property as evidenced by a Towson University property tag or other positive identifying information. 
    9. The computer must be used by a faculty member, staff member, or administrator to perform typical work responsibilities.
    10. The Trade-Up Program is limited to one new computer per employee.

Disqualifying Criteria

The following scenarios are examples of usage outside the scope of the Trade-Up Program. If replacement is desired, departmental or other sources of funding would be necessary:

  • A computer provided to a faculty or staff member on loan for at-home use IN ADDITION to their primary campus computer.
  • A computer used in a lab or computer-equipped classroom by students.
  • A computer that is used in a "smart classroom" teaching workstation.
  • A computer used to control research apparatus, devices such as Scantron scanners, or other devices or equipment.
  • A computer used within a self-supporting budget operation (e.g., a "3" series account).
  • A computer used primarily for walk-up access by students, staff, or the public such as a resource center or information kiosk.
  • Additional computers beyond the faculty or staff member's primary computer system. (If a faculty or staff member has multiple qualifying computers, only one can be replaced through this program each year, the department could elect to use their own funds.)

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Roles and Responsibilities

As part of the Computer Trade-up Program, OTS will work with academic and administrative departments to review their registered computer inventory to determine which systems qualify. Listed below are the roles for both the Departmental Coordinator and the Office of Technology Services (OTS):

Department Coordinators will:

  • Ensure that department computers are "pre-qualified" using an online Trade-up Wizard.
  • Meet with the OTS Trade-up Program Coordinator and review the program and associated procedures.
  • Review and verify information provided by OTS to determine which specific systems in the departmental inventory qualify.
  • Verify the names and room numbers of recipients.
  • Review and sign a Memorandum of Understanding ("MOU") that summarizes the number of computers, delivery locations, scope of work, and general program terms; obtain the signature of the department head or next-level administrator.
  • Provide or arrange office entry for an advance team which will be responsible for preliminary setup of the new computer system (recipients need not be present).
  • Pass along information, documents, or other materials provided by OTS to each recipient.
  • Serve as an initial point of contact to recipients within the department who have general questions and issues regarding the Trade-Up Program.
  • Assist with scheduling data transfer appointments (individual appointments, which take approximately two hours, during which a field support representative works with the client to transfer all files, data, and programs to the new computer system).
  • Arrange for the removal and disposition of the old equipment by preparing a Materiel Management Service Request (MMSR) form within 10 days after the client's acceptance appointment (i.e., after the client's new computer is in place and all the files, data, and programs have been transferred). The old computers should be marked for “Disposal” on the MMSR.
  • Keep the department head or other appropriate administrators informed on all matters pertaining to the Computer Trade-Up Program.
  • Materiel Management Service Request (MMSR) form

The Client Receiving the New Computer will:

  • Prior to receipt, delete unneeded documents and organize files in such a manner that they can be identified for transfer.
  • Be available for the data transfer appointment; at which time files, data, and programs will be transferred from the old computer. Appointments will be scheduled in conjunction with the Department Coordinator and OTS.
  • Have available the original CDs, disks, or a document that demonstrates positive proof of ownership for any software to be installed on the new computer system.
  • Notify OTS Faculty/Staff Help Center before the end of the 60-day period if they discover any data files that did not transfer successfully. (After a 60-day period the old hard drives will be wiped clean of all data and destroyed.)

Office of Technology Services (OTS) will:

  • Meet with each Department Coordinator to review the program and determine which systems qualify.
  • Assign a primary OTS Field Support Representative to work with the department on the setup and data transfer process.  Student Assistants will not be involved in the data transfer process but will assist with the initial setup.
  • In conjunction with Central Receiving, arrange for delivery of new computers directly to the recipient's office.
  • Provide the Department Coordinator with a list of Frequently Asked Questions (FAQs, Computer Fact Sheet, Appeals process).
  • Prepare the “Memorandum of Understanding” (“MOU”) to be signed by the Department Coordinator and the next-level administrator.
  • Remove the hard drives from the old computers; mark them with the client's name/department/date; store them in a secure, climate-controlled environment in OTS for a period of 60 days; and after the 60-day period has expired, will wipe the hard drives clean of all data on the hard drive.  

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Appeals and Complaints Process


1st Level of Appeal

Person to Contact:

Contact Information:

Initial questions about computer inventory, which computers qualify, etc.

Julie Leary ,

Trade-Up Coordinator,

OTS Field Support

410-704-4561 or jleary@towson.edu


2nd Level of Appeal

Person to Contact:

Contact Information:

For appeal to a higher level

Michael Bachman, Director,

OTS, Information Technology Field Support

410-704-3811 or



3rd Level of Appeal

Person to Contact:

Contact Information:

For the highest appeal of the process

The Appeals Committee

(Note:   The Appeals Committee will meet weekly to review appeals)

Send e-mail to:



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Contact Information for Specific Questions about the Program


Questions About:

Contact Person:

Contact Information:

Scheduling computer installations

Trade-Up Coordinator

OTS Field Support

410-704-4561 or jleary@towson.edu

Changes to scheduled installations

Julie Leary,

Trade-Up Coordinator

OTS Field Support

410-704-4561 or jleary@towson.edu

Problems occurring after installation of new computer

Designated OTS Field Support Representative

Name/contact information to be provided to Department Coordinator

Special Orders (after deployment is complete)

OTS Faculty/Staff Help Center



Retrieving lost data from hard drive that was removed

OTS Faculty/Staff Help Center


Delivery problems

Martin Cruz,

Materiel Management



Materiel Management Service Request (MMSR) questions

Ginger McGheehan, Materiel Management



Moving old computers from office (after MMSR is filed)

Ginger McGheehan or Larry Long,

Materiel Management



Training on Windows XP and/or Office 2003

OTS Faculty/Staff Help Center


Process questions or complaints

Julie Leary,
Trade-Up Coordinator, OTS

410-704-4561 or jleary@towson.edu


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Frequently Asked Questions

Choose from one of the categories below for related FAQs:

A. General Questions on the Trade-Up Program
B. Qualifying Computers
C. Computer Specifications and Hardware
D. Disposal of Computers that are Replaced
E. Files from the Old Computer
F. Software and Applications
G. Wall Ports/Data Drops: Connecting Computers to the Campus Network


 A. General Questions on the Trade-Up Program

A.1.       Why is it called a “Trade-up” program?

Computers will be replaced on a 1:1 trade-up, meaning that one new computer will be provided in exchange for one qualifying old computer. Old computers will not be re-deployed so that the university can maintain the most up-to-date and efficient hardware on campus.

B. Qualifying Computers

B.1.       What computers will be replaced as part of the Trade-up program?

The following computers generally qualify for the trade-up program, subject to meeting other criteria:

  • Apple Computers Purchased in 2009 or earlier
  • Dell OptiPlex GX260
  • Dell OptiPlex GX270
  • Dell Optiplex GX280
  • Dell OptiPlex GX300
  • Dell OptiPlex GX400
  • Dell Optiplex GX520
  • Dell Optiplex GX620
  • Dell Optiplex 745
  • Dell Optiplex 755
  • Dell Latitude D610
  • Dell Latitude D800
  • Dell Latitude D810
  • Dell Latitude D620
  • Dell Latitude D820
  • Dell Latitude D430
  • Dell Latitude D630
  • Dell Latitude D830
  • Dell Latitude E5400
  • Dell Latitude E5500
  • Dell Latitude E6400
  • Dell Latitude E6500


B.2.       What if we have an older computer—a make and model that's not on this list?

Generally, provided the older computer is still in use, OTS will consider it within the spirit of the Trade-Up Program and include it for replacement.

B.3.       If we have an older computer in storage, can we use this as the one being traded in?

It is not within the spirit of this Trade-Up Program to scour closets, museums, and storerooms for long-since-retired systems; it is also not within the spirit of the program to turn in systems that are no longer in use except for being harvested for parts. The goal of this program is to replace computers that people are currently using with an up-to-date model.

B.4.       Are lab computers covered in the Trade-Up Program?

No. Upgrades or replacements for lab computers are the responsibility of academic departments and colleges.

B.5.       Can we Trade-Up a newer system for an even newer system?

Generally, anything above the 755 "vintage" would not qualify for trade-up at this time.

B.6        I want a Windows-based notebook system as my primary computer instead.  How does this work with the Computer Trade-up Program?

The key factor is whether the notebook will be a primary or sole computer vs. a supplemental computer for you. If the notebook is used as your primary or sole computer, the university will contribute $999 toward the cost of a notebook and, to ensure supportability, the notebook purchased must be one of the university's standard models. The balance would need to be covered by your departmental budget, so you'll need to get an OK from your department chairperson or manager.

We're sure you know the "pros" since you're asking this question. But consider some of the drawbacks before proceeding. Notebooks are not comfortable for doing lots of work: the screen is smaller, the keyboard less comfortable. Notebooks are also less durable, sometimes twice the cost of a comparable desktop, and more frequently stolen. For some, notebooks are an excellent choice; for others, the novelty wears off quickly. Think about it carefully.

As with desktop computers, if you’re trading up from an old qualifying notebook, this notebook must be returned in exchange for the new notebook. 

B.7        I am currently using a Dell PC but would like to switch to a Mac.  Is that possible?

First, substitution of a Mac should be a departmental decision. The university desktop computing standard is Windows based; however, if a department has a compelling instructional or business need for using the Mac platform, we will be delighted to support its efforts.  Please contact Jack Stark at jack@towson.edu of our Virtual Mac Support Team for help with this process.

Assuming your department approves it, the university will contribute $999 toward the purchase; the balance, if any, would need to be made up through your departmental funds.


B.8        What if my current computer is not on the list for replacement and it breaks down?

If a system experiences hardware failure and is out of warranty, it will be considered for replacement even if it is newer than those specified in the Trade-Up Program. OTS will send a field support representative to evaluate the nature and extent of the problem and if it is not cost effective to repair, then it will be considered for replacement.

B.9         What criteria might disqualify my computer for replacement through the Computer Trade-Up Program?

The following scenarios are examples of usage outside the scope of the Trade-Up Program. If replacement is desired, departmental or other sources of funding would be necessary:

  • A computer provided to a faculty or staff member on loan for at-home use IN ADDITION their primary campus computer.
  • A computer used in a lab or computer-equipped classroom by students.
  • A computer that is used in a "smart classroom" teaching workstation.
  • A computer used to control research apparatus, devices such as Scantron scanners, or other devices or equipment.
  • A computer used within a self-supporting budget operation (e.g., a "3" series account).
  • A computer used primarily for walk-up access by students, staff, or the public such as a resource center or information kiosk.
  • Multiple computers (only one computer per person can be replaced through this program, and that one must be the person's primary system; the department would of course use their funds to replace additional systems if they so elect)

B.10.        Can we get a new computer through the Trade-Up Program for a new faculty or staff member?

If the new faculty or staff member is replacing someone who once held the position and the computer left behind meets all qualifications to be eligible for the Trade-Up Program, the eligible system left behind can be upgraded with a new system through the Trade-Up Program.

It is not within the spirit of this Trade-Up Program to purchase new computer systems for faculty or staff filling brand new positions. The goal of this program is to replace computers that people are currently using with an up-to-date model.


C. Computer Specifications and Hardware

C.1.        Will we be able to customize or upgrade the computers for our department?

Not initially. To achieve volume discounts and deploy the new computers as quickly as possible, they will be delivered in a standard configuration (See “Computer Fact Sheet”). If a department identifies the need to add components or upgrade the computer, it will be done at the department's expense once the deployment of computers has been completed.

C.2.       Can we substitute notebook computers?

The computer systems that are part of the Trade-Up Program have already been purchased and have been shipped to TU. If the supplied configuration is not what a department wants, a department is welcome to special order another model in consultation with Julie Leary, Computer Trade-Up Coordinator; if the old computer (and the way in which it is used) qualifies, the university will contribute up to a maximum of $999 toward the cost of a notebook computer, departmental funds would need to cover the balance. See B.5. for additional information.

C.3.       I need a zip drive! Why didn't I get one?

Relax. You still can use an external USB zip drive, however they weren't included in the shipped configuration; it just didn't make sense to include internal zip drives en masse and we were able to apply the savings toward buying more computers.

If desired, our support staff will consult with you regarding the best way to move your zip disk information to your new PC or help you select an external USB zip drive for your individual or department needs.

Many faculty and staff now rely on their O: or H: drives which, through our remote Virtual Workspace solution, offers worldwide access without the hassle of physical media.

C.4.       Why aren't any speakers included?

Cost. We applied the savings to purchasing more computers. In most cases, a person's existing speakers can be used with the new system.

C.5.       What kind of monitors come with the new PCs?

New computers come with flat-panel LCD monitors.

C.6.        Is a USB Flash Drive included?

No. These devices have a high potential for loss and damage and, in today's network environment, they are not as necessary as one might think. We recommend that people use their available network storage locations (H: and O: drives) for work-related document and data storage. Network storage is available off-campus using our remove Virtual Workspace solution.  With network storage, data is generally more secure and files are backed up daily—something that is not usually the case with Flash Drives.

C.7.        Do the new computers have DVD burners?

Yes.  The DVD burner on the new system will support standard DVDs not Blu-ray DVDs.


 D. Disposal of Computers that are Replaced

D.1.       We would like to take the new computer and give it to Joe, since he's the department manager. Then we want to take Joe's computer, and give it to Sarah. Sarah's computer would then go to the graduate assistant, the graduate assistant's computer would go to the student worker, and finally, we'd turn in the student worker's old computer as our trade. Can we do that?

This kind of domino effect is outside of spirit of this Trade-Up Program which is based on a 1:1 exchange. In the above scenario, it's 1:4 exchange. While this is possible, doing so would slow down the project since the time and resources spent on just one upgrade will be significantly greater. If a department has a compelling need for this you will need to officially appeal the decision, that's fine, however the work will generally need to be deferred until the primary phase of the program is complete.

D.2.        Can I take my old computer home or give it to charity?

All of the old computers will be removed from the inventory. Departments will need to relinquish the existing computer to qualify for a replacement unit. While the computers being replaced may still work, they have reached an age where the most cost-effective solution is to retire them from service and remove them from the university's inventory.

Your department's designated “Trade-up Coordinator” will prepare a Materiel Management Service Request (MMSR) form to dispose of or donate all the old computers. They will not be permitted to be re-deployed or taken home.

If you would like to donate your old computer system to charity, make sure you include the following in the Special Instructions field of the MMSR ON_LINE form:

DONATED TO: Baltimore City Public School System, 200 East North Avenue, Baltimore, MD 21202, Tyrone Mercer, 443-984-1159; TAX EXEMPT EIN: 300002539 to support TU/COE Cherry Hill Project

D.3.        Can I give my computer to another Towson University department, center, or university-affiliated student group?
The purpose of the Trade-Up Program is to remove aging computers from the campus and replace them with newer units. Retaining systems and transferring them to other areas of the university is contrary to that intent. Those departments, offices, centers, and organizations that have need for higher-end computers should appropriately budget for replacement.


E.  Files from the Old Computer

E.1.        What happens to the files on my old computer?

A Field Support Representative from the Office of Technology Services (OTS) will transfer all your files to your new computer. They will then remove the hard drive from your old computer, label it with your contact information and store it in a secure location for 60 days. You will be responsible for reviewing the files on your new computer within that 60-day period to assure that all files were successfully transferred. After the 60-day period has passed, the hard drives will be wiped clean of all data and destroyed.


E.2         Must I be present when the file transfer is done?  I didn't have to in the past.
Yes. For two reasons: security and accuracy. Making sure all files are identified and transferred is a critical and shared responsibility. Faculty and staff are more reliant than ever on computers, and over the years, have built irreplaceable collections of documents. We need to get it right. As far as the security aspects, we need the faculty or staff member present so that he or she can log in using the TowsonU username and password— something that should never be given to another staff member. Additionally, our OTS staff is not permitted to reset a client's password which would temporarily allow our staff member to impersonate another.

E.3.        How will I know that all my files have been transferred?

The Office of Technology Services (OTS) will be using the User State Migration Tool (USMT) to complete the file transfer from the old to the new computer. It does a very good job of identifying and transferring files and data, but the "proof positive" must come from the client receiving the new computer. Therefore, it is imperative that the individual recipient thoroughly check to ensure all files were transferred to their satisfaction. The old hard drive will be retained in secure, climate-controlled storage for 60 days, after which it will be wiped clean. During the 60-day period, if a client discovers something is missing, contact the OTS Faculty/Staff Help Center (410.704.5151) to request that a file be restored. 

 F. Software and Applications

F.1.         What will be installed on the new computers?

The new computers will have a custom Towson University software image pre-installed prior to delivery. Windows-based systems will run Windows 7 Enterprise along with Microsoft Office 2010 Enterprise. Mac systems will generally use the most recent operating system version, as well as current versions of application software.

F.2.        Will it be hard to learn Windows 7? Will there be classes offered?

OTS Training is here to support you with your transition to Office 2010 by offering the following services and resources at http://www.towson.edu/adminfinance/ots/support/facultystaff/GettingStarted.asp

In addition, quick answers can be found for specific questions about using the Windows 7 interface through OTS support staff, colleagues, or through the OTS Faculty/Staff Help Center.

F.3.        Will it be difficult to learn Office 2010?

No. Most who have upgraded to Office 2010 thus far have found the interface to be more natural after getting used to it. Word, Excel, PowerPoint, and Access have the same look and feel as Office 2007, so most people will make the switch quickly and painlessly. There are new features in all the applications that make common tasks faster and easier. The biggest change is Outlook has now adopted the “ribbon” interface that became standard in all other Office 2007 applications. Other than this, the only other big change is the layout of the “File” menu. You can test drive Office 2010 through Virtual Workspace (http://virtualworkspace.towson.edu) now.

Training in Office 2010 is available in various mediums including workshops, online learning, and self-help documentation. You can find more information about training resources at http://www.towson.edu/adminfinance/ots/trainingdoc/.

Quick answers for specific questions about Office 2010 can be found through OTS support staff, colleagues, or through the OTS Faculty/Staff Help Center.

F.4.        Are there online documents provided by OTS to help learn Office 2010?
There are many "quick sheets" available along with other documentation. See http://www.towson.edu/adminfinance/ots/trainingdoc/selfhelpdoc.asp.

F.5.      If I don't want Windows 7 or Office 2010, then what are my options?

If you have a compelling business reason for not running Windows 7 or Office 2010, send your request to Julie Leary at jleary@towson.edu. We will take your request into consideration. Generally, if you have software or hardware requirements pertinent to your day to day business operations that are not compatible with Windows 7 or Office 2010, there is a separate program on Windows 7 that will run them on the machine under Windows XP. As a last resort, we can install Windows XP or Office 2003 on your new system if the software or hardware requirements are not compatible with Windows 7 or Office 2010.

F.6.           Why doesn't OTS want us to run Windows XP?

Microsoft is stopping all support for Windows XP April 2014. We do not recommend going with XP as it is currently on limited support and will not be supported throughout the probable lifecycle of a new computer—this makes XP prone to security risks, malware, viruses, etc.

If you need to check whether your software or hardware is compatible with Windows 7, please visit this link at http://www.microsoft.com/windows/compatibility/windows-7/en-us/default.aspx. In the end, it is a good idea to contact the vendor and confirm compatibility or when your software or device might be compatible. It may be that the company does not plan to provide support for Windows 7 because they have newer version of software or a newer model of equipment. However, it may also be that your vendor has stopped support of XP due to the vulnerabilities which means there is even more concern about security risks.

It is recommended to start using Windows 7 if you can now. If you need to purchase new equipment or upgrade your software at a high cost, start planning and budgeting for it now so you may move to Windows 7.

F.7.        My student worker installed a lot of other software applications on my computer:  Web Shots, screen savers with waterfalls, games—things like that. Will you transfer those programs?
University computer systems are part of a complex, highly interrelated network. Anytime a software application that is not essential to one's teaching, scholarship, or administrative duties is installed, a person runs the risk of introducing problems that may affect not only his or her personal computer but the entire network of thousands of computers. Each application carries a degree of risk and the effects can be unpredictable.  We do not transfer these types of programs, and we do not support them.


G. Wall Ports/Data Drops: Connecting Computers to the Campus Network

G.1.         If the computer for the Trade-Up is replacing a computer which is in active use BUT which was not connected to the campus network for lack of an available wall port, can I have a new wall port installed? How much will it cost?

You can have an additional wall port ("data drop") installed but the costs would need to be paid for through departmental funds. The cost is $380 and includes one voice and two data ports; other arrangements are available to suit unique scenarios.

G.2.        How do I decide if I need a wall port and how do I get one installed?

We suggest before proceeding that you discuss your needs with the OTS representative assigned to your department's Trade-Up project; he or she may have other options you may wish to consider. Then, if you wish to proceed, your department's telephone coordinator can arrange for the new ports through OTS' Telecommunications by calling 410.704.5151 and selecting Option 1. He or she will need to provide the building and room number; department's budget code; location within the room; name and telephone number of the contact person; and an indication of whether the request is for data, voice, or both.

G.3.        When we get the new Trade-Up computer, we would like to have one or more additional wall ports installed so we can move the rearrange the computers and printers in the office or make an extra port available for a notebook. Is this covered under the PC Trade-Up Program?

The cost would not be covered by OTS but the department certainly could arrange for additional wall ports through telecommunications using their own funds.

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