Office of Technology Services

Rollout and Upgrade Projects

Campus Phone System Upgrade: Voice-over Internet Protocol (VoIP)

The campus is currently undergoing a project to migrate from the current PBX telephone service, which is nearing the end of its life, to a new, network-based phone service also known as VoIP. This site will provide ongoing information about the project.

VoIP Features

• Conference capability for up to eight callers

• A history feature that shows missed, received and placed calls

• Faculty/staff directory searchable from the phone display

• Ability to receive two calls on the same line.

• Ability to create speed dials through a phone management website

• Ability to receive voice mail as an email with a audio attachment

Upgrade Information

• Minimal phone outages are expected

• Your phone number won’t change

• Training, including workshops, videos and quick reference guides are available.

Contact: OTS Telecom Help Center

Phone: 410-704-5151
E-mail: phones@towson.edu