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Office of Technology Services

Faculty OTS Information

Services and Resources for Faculty at Towson University

Blackboard

Blackboard is Towson's online learning management system which allows you to connect with students outside the physical classroom. It can be used to distribute files such as a syllabus, collect and grade assignments, hold discussion forums and generate tests.

Student Computing Services (SCS)

SCS is a multifaceted technology support service available to all Towson University students. SCS is located on the first floor of Cook Library, room 35. Students can contact SCS by phone at (410) 704-5151, by email at scs@towson.edu or visit our website located at www.towson.edu/scs. Services offered include:

  • Service Desk
    The Service Desk provides technical support and troubleshooting assistance to students experiencing problems or seeking technology advice.

  • Computer Lab
    The Lab offers 54 PCs, 10 iMacs, and pay-for-print services, with on-site support staff.

  • Learning Center & Studio
    Training and consultative services, multimedia collaboration, recording studio, rehearsal space, workshops and large format printing.

  • Gear2Go Equipment Loans
    SCS maintains a collection of digital cameras, audio recorders and other equipment available to students, faculty and staff.

  • Faculty Resources Offered by SCS
    SCS offers Scantron Test Scoring and Camera Loans through Gear2Go.

OTS Training

OTS Training offers free workshops to faculty, staff and students on a variety of topics as well as customized and one-on-one trainings. We can help you gain access to self help training and offer an extensive online library of video tutorials. You may also contact OTS Training to request a host account or training in WebEx.

  • Workshops
    Free training is available on a variety of topics including Microsoft Office Suite, iPad, Mac, Section 508 Compliance, WebEx, Lync and more. To register for a workshop, go to www.towson.edu/workshops and click on the Register for a Workshop link.

  • Self-help Training Documents & Movie Tutorials
    Access to over 300 self-help documents and over 40 movie tutorials which guide you through the different features of various software applications and Towson University systems. To access our self help documents, go to www.towson.edu/otstraining and click on the Self-Help Documents & Movie Tutorials link.
  • Customized & One-on-One Training OTS Training will customize your training session and bring the training to your department or offer one-hour, one-on-one training sessions on a specific topic.

  • Lynda.com
    An extensive online software training tutorial video library. This video collection is available 24/7 and offers 1,955 videos on software, business and creative skills. Fill out a tech help ticket to request access.

  • WebEx
    OTS Training provides technical support and training for WebEx, an online web-conferencing application. All information pertaining to Webex may be found at www.towson.edu/webex.

Client Services

Client Services serves faculty and staff through telephone, Remote Control Access, walk-in and on-site support. Provides software and hardware service, manages computer purchases and assists with the integration of hardware (printers, scanners, laptop computers, smartphones, iPads and other mobile devices). Client Services is located in Cook Library room 29 and can be reached via telephone at (410) 704-5151.

  • Field Services
    When telephone or remote-control based support is not practical, on-site support to offices is provided by appointment.

  • Classroom & Computer Lab Technologies
    Provides design and planning services for classroom technology projects (new construction and renovations). Helps support SMART Classrooms in cooperation with colleges and departments.

New Faculty Orientation Handouts

Faculty Info Quick Reference Guide OTS Training Brochure
SCS Brochure Technology Services Handout
Getting Started Quick Reference Guide WebEx Brochure
Email at Towson Flyer OTS Training Workshops
Guest Network Handout Outlook 2010 Quick Reference Guide
Outlook Web App Quick Reference Guide Lync 2010 Quick Reference Guide 
Blackboard Faculty Quicksheet VoIP Phone Quick Reference Guide
Map

Emergencies
410-704-4444

University Police
410-704-2134

Closings & News
410-704-NEWS (6397)

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