Blackboard is Towson's online learning management system
which allows you to connect with students outside the
physical classroom. It can be used to distribute files
such as a syllabus, collect and grade assignments, hold
discussion forums and generate tests.
Getting
Blackboard Support
Self help documents and video tutorials
are available for support. To access, go
to
www.towson.edu/blackboard and click
the Faculty Resources
link. Click the OTS Training
Workshops link to sing up for
workshops. You may enter a service
request using TechHelp at
techhelp.towson.edu.
SCS is a multifaceted technology support service
available to all Towson University students. SCS is
located on the first floor of Cook Library, room 35.
Students can contact SCS by phone at (410) 704-5151,
by email at
scs@towson.edu or visit our website located at
www.towson.edu/scs. Services offered include:
Service Desk
The Service Desk provides technical support and
troubleshooting assistance to students
experiencing problems or seeking technology
advice.
Computer Lab
The Lab offers 54 PCs, 10 iMacs, and pay-for-print
services, with on-site support staff.
Learning Center & Studio
Training and consultative services, multimedia
collaboration, recording studio, rehearsal
space, workshops and large format printing.
Gear2Go Equipment Loans
SCS maintains a collection of digital
cameras, audio recorders and other equipment available to students,
faculty and staff.
OTS
Training offers free workshops to faculty, staff and
students on a variety of topics as well as customized
and one-on-one trainings. We can help you gain access to
self help training and offer an extensive online library
of video tutorials. You may also contact OTS Training to
request a host account or training in WebEx.
Workshops Free training is available on a variety of topics including Microsoft Office Suite, iPad, Mac, Section 508
Compliance, WebEx, Lync and more. To register for a workshop, go to
www.towson.edu/workshops and click on the
Register for a Workshop link.
Self-help Training Documents & Movie Tutorials Access to over 300 self-help documents and over 40
movie tutorials which guide you through the
different features of various software applications
and Towson University systems. To access our self
help documents, go to
www.towson.edu/otstraining and click on the
Self-Help Documents & Movie Tutorials
link.
Customized & One-on-One Training OTS Training will
customize your training session and bring the training
to your department or offer one-hour, one-on-one
training sessions on a specific topic.
Lynda.com An extensive online software training tutorial video library. This video collection is available 24/7 and offers 1,955 videos on software, business and creative skills. Fill out a tech help ticket to request access.
WebEx OTS Training provides technical support and training for WebEx, an online web-conferencing application. All
information pertaining to Webex may be found at
www.towson.edu/webex.
Client Services serves faculty and staff through
telephone, Remote Control Access, walk-in and
on-site support. Provides software and hardware service, manages computer purchases and assists with the integration of hardware (printers, scanners, laptop computers, smartphones, iPads and other mobile devices).
Client Services is located in Cook Library room 29 and can be reached via telephone at (410) 704-5151.
Faculty/Staff Help Center
Offers support for general computing, networking, accounts, remote access, etc.
Field Services When telephone or remote-control based support is
not practical, on-site support to offices is
provided by appointment.
Classroom & Computer Lab Technologies Provides design and planning services for classroom
technology projects (new construction and renovations). Helps support SMART Classrooms in cooperation with
colleges and departments.
8000 York Road | Towson, MD 21252 | 410-704-2000