OFFICE OF TECHNOLOGY SERVICES

Training & Documentation

Self Help Documents: Apple

OTS is pleased to offer the following PDF publications and Flash movie tutorialsmovie tutorialas self-help technology resources for the Towson University community. (For other non-profit use please refer to our copyright information.) To open a publication or play a movie tutorial, click on its title. If your browser does not properly display the publication, you may need to install a free copy of Adobe Reader. If your browser does not properly display the movie, you may need to install a free copy of Adobe Flash Player. To search this page for a specific word or phrase, press Ctrl-F

Our Monthly Bits and Bytes series on iPad apps can be found at this link: http://www.towson.edu/adminfinance/ots/trainingdoc/shr48-bitsbytes.asp

Towson Macintosh users may also find support and information at the Mac Corner website at http://www.towson.edu/adminfinance/OTS/support/maccorner.asp.

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General Support
Mac OS X Computers
iPad
Apple Mobile Devices

General Support Documents
mac logo Connecting to a Network Printer (10.9 Mavericks and below)
In this document, you will set up your Mac to print to campus wide printers without having to authenticate each time for Mac OS X 10.9 (Mavericks) and below.
mac logo Connecting to a Network Printer (10.10 Yosemite and above)
In this document, you will set up your Mac to print to campus wide printers without having to authenticate each time for Mac OS X 10.10 (Yosemite) and above.
movie tutorial Macintosh: Connecting to your H: Drive on campus
In this mediasite recording, you will be instructed on how to connect to your H: drive on campus.
movie tutorial Macintosh: Printing to a Campus printer
In this mediatsite recording you will learn how to configure your Mac so that you can print to a campus printer.
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Macintosh: Connecting to Mac to H:\ and O:\ Drives (Network File Shares)

This document explains how to connect to file shares and remote drive using a Macintosh Apple Computer.

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Macintosh: Installing the VPN client on a Macintosh

This document explains how to install the VPN client on a Macintosh computer. This document also refers you to a patch that you need to install before using the VPN client.

 
Mac OS X Computers

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Macintosh: Setting Up Outlook
Microsoft Outlook is the productivity application included in the Microsoft Office suite of applications for Macs which enables you to consolidate your PC-based e-mail into your Mac inbox, unifying your work and home messages, contacts, calendars and tasks.
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Macintosh: Finding System Information
This document explains how to display system information such as computer name, serial number and IP address on a Macintosh computer.

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Macintosh: Safe File Naming Conventions
Refer to this document before saving files that may be shared between Macintosh and PC computers. Certain characters are incompatible when sharing files across platforms.

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Macintosh: Mac 101- Mac vs. PC Common Commands
If you are familiar with common commands on a Personal Computer, this self-help document will show you how to perform the comparable functions on a Macintosh.
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Macintosh: Finder
This document discusses Finder which is the application that lays on top of the desktop and forms the “behind the scenes” engine. It allows you to store, sort, organize and find practically everything on your Mac.
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Macintosh: Screen Elements
In this Quick Sheet, you will learn about the elements of the Mac OS-X landscape. If you have used a computer before, many of the objects you see are no different than what you are already familiar with.
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Macintosh: Smart Folders
In this self help document, you will learn how to create a Smart Folder in Finder. Smart Folders can dramatically improve your ability to organize and locate files quickly.
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Macintosh: Using Stacks Effectively
In this self help document, you will learn how to effectively create and use stacks to quickly access your documents and manage them more effectively.
   
iPad
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iPad Quick Reference Guide
Use this valuable quick reference guide to learn the basic features of an iPad.
mac logo iOS Tips and Tricks
This document will step you through some of the common features found in the latest iOS.
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iPad: Password Protection
It is essential to secure your iPad with a password that protects it from unauthorized access to the iPad and everything on it, including your e-mail and calendar. iPads have a built-in tool that easily enables you to set a passcode.
mac logo iPhone & iPad: Towson E-mail Configuration
On your iPhone or iPad, it is possible to send and receive emails from your Towson University account. This self-help document will step you through how to perform this action.
movie tutorial iPad: Setting up Email, Calendars and Contacts
This video tutorial will walk you through setting up and configuring email, calendars and contacts on your iPad.
mac logo iPad: Citrix Receiver
The Towson University Virtual Workspace is accessible on the iPad via an app called Citrix Receiver. In this self-help document, you will learn how to locate the Citrix Receiver app from the app store, download it, launch Virtual Workspace via Safari and then open a component of the Virtual Workspace (Towson Desktop, Outlook, Excel etc.) using Citrix Receiver.
movie tutorial iPad: Installing and Configuring Citrix Receiver on an iPad
The Towson University Virtual Workspace is accessible on the iPad via an app called Citrix Receiver. This movie tutorial will walk you through the steps to download and configure this app for your iPad.
movie tutorial iPad: Securing Your iPad 
It is important to protect your iPad in the event of theft. This video will walk you through the steps in setting up Find my iPad, and also in setting up a passcode lock.
movie tutorial iPad: Finding Your iPad 
It is important to protect sensitive data on your iPad in the event of theft. This video will walk you through the steps necessary to wipe sensitive information, remote lock  and recover you iPad in the event of loss or theft.
 
Apple Mobile Devices (iPhone, iPod, iOS)
mac logo iPhone Quick Reference Guide
Use this valuable quick reference guide to learn the basic features of the iPhone.
mac logo iPhone & iPad: Towson E-mail Configuration
On your iPhone or iPad, it is possible to send and receive emails from your Towson University account. This self-help document will step you through how to perform this action.
   
   
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