Microsoft Outlook & Outlook Web Access - Self Help Documents - Office of Technology Services

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Self Help Documents: Microsoft Outlook & Outlook Web Access

OTS is pleased to offer the following PDF publications and Flash movie tutorialsas self-help technology resources for the Towson University community. (For other non-profit use please refer to our copyright information.) To open a publication or play a movie tutorial, click on its title. If your browser does not properly display the publication, you may need to install a free copy of Adobe Reader. If your browser does not properly display the movie, you may need to install a free copy of Adobe Flash Player. To search this page for a specific word or phrase, press Ctrl-F.
Outlook 2007
	Personal Folder Files An Outlook Personal Folder File (PST) helps alleviate mailbox quota problems by re-directing mail messages from the Outlook Mailbox to a specialized Folder on a server. In this self help document, you will learn how to create, display and add subfolders and how to move e-mail to a PST file.
	Document Series Introduction & Contents, Outlook 2007 Introduces the series of Outlook 2007 self-help documents developed by OTS Training--The Big Book of Outlook--proving a linked table of contents and abstracts to help readers find the information they need.
	New Features, Outlook 2007 Describes many of the promising features new to the 2007 version of Outlook. This publication is intended primarily for readers who have used Outlook 2003, but we think that those new to Outlook will also find it enlightening.
	Interface & Navigation, Outlook 2007 Introduces the functional areas of the Outlook 2007 desktop, the essential controls, and the best methods for navigating the tools. This publication is the foundation for all others in The Big Book of Outlook.
	To-Do Bar, Outlook 2007 Describes how to use the new Outlook To-Do Bar to access calendar and task management functions from the initial Outlook desktop (Mail view)
	Email Your Entire Class with Outlook 2007 [FACULTY] Describes how faculty can use the Class Roster Distribution function of PeopleSoft to quickly and easily send a message to all of the students enrolled in a particular class.
	Recovering Deleted Outlook 2007 Items Learn how to recover deleted Outlook items--messages, appointments, etc.--from the Deleted Items folder and beyond. Deleting has never been so fleeting!
	Manage PST Files, Outlook 2007 Learn how to export your Outlook items, such as email, contacts, appointments to a Personal Storage Folder (PST) file. Learn also how to import these items on a different computer.
	E-mail Essentials, Outlook 2007 Learn how to preview, read, and process your e-mail messages and file attachments with greater flexibilty than ever before. Also, learn to find specific messages and create your own message masterpieces.
	Inserting Boilerplate Text in an Outlook 2007 Email Message Describes how to create, store and re-use “boilerplate text” using the Quick Parts feature in Outlook 2007.
	Things to Know When Opening Outlook 2007 for the First Time, Outlook 2007 Describes what dialog boxes will appear upon entering Outlook 2007 for the first time after having Office 2007 installed and how to handle these dialog boxes.
	Working with Tasks, Outlook 2007 Learn to create a one-time and recurring task as well as create a task from a message. Learn how to assign a task to someone else.
	Creating a Distribution List, Outlook 2007 Learn how to create, use and revise a distribution list in Outlook
	Using Voting Buttons, Outlook 2007 Learn to create standard and custom voting buttons to include in an e-mail message to create a poll in Outlook. Also learn how to tally the vote.
	Adding and Using a Mail Drop, Outlook 2007 A mail drop is an e-mail account assigned to a department within the university which allows one individual within the group to send e-mail messages from an alias rather than his or her own e-mail address. Learn how to request and add a mail drop.
	Creating a Rule, Outlook 2007 A rule is an action that happens automatically when messages are received or sent. Learn how to create a rule that places messages from a certain person in a specified folder.
	Customizing Outlook, Outlook 2007 Learn how to change the column headings in the Folder Pane of the active folder. Also learn how to remove column headings, group related messages and assign color categories to items.
	Search/Filter and Find Options, Outlook 2007 Learn how to use the instant search feature to quickly find a word or phrase within a message. You will also learn how to search for multiple criteria using the advanced find feature as well as a variety of find and filter tips. You will also learn how to create search folders.
	How to Update Distribution Lists Created in Outlook Contacts, Outlook 2007 Since the student e-mail accounts were upgraded to the new Google format, you may find it necessary to revise existing distribution lists in Outlook to reflect the new address format (username@towson.edu) to (username@students.towson.edu). This self-help document will guide you through the steps to perform this task.
	Spam Quarantine, Outlook 2007 Spam is unsolicited junk e-mail. Faculty and staff will have access to their own Spam Quarantine through IronPort spam appliance. This self-help document will step you through how to access your Spam Quarantine. You will also learn how to release a message, delete a message and add an e-mail address to both the safelist and blocklist.

Outlook Web App (OWA) 2010
	Outlook Web App: Conversation View In Outlook Web App, conversation histories are grouped together in a view called Conversation View. The conversation view will group all conversations together that share the same subject. In this movie tutorial, you will learn how to use Conversation View and also how to disable it if you wish.
	Outlook Web App: Getting Started The Outlook Web App is used to access e-mail calendars, contacts, tasks, and other mailbox content when access to the Microsoft Outlook desktop application is unavailable. In this self help document, you will learn how to logon to the service, become familiar with the Outlook Web App (OWA) screen and use basic services such as email, calendars etc.
	Outlook Web App: New Features Outlook Web App is a Microsoft Exchange webmail service. The web interface of Outlook Web App resembles the interface in Microsoft Outlook. In this self-help document, you will learn the new features introduced in this version.
	Outlook Web App: Conversation View In the Outlook Web App, conversation histories are grouped together in a view called Conversation View. This is similar to current web based email programs, such as Gmail. The conversation view will group all conversations together that share the same Subject regardless of time and date sent. In this self help document you will learn how to use Conversation View and disable it if necessary.
	Outlook Web App: Email Basics Outlook Web Access allows you to create and read e-mail from any computer with internet access. In this self help document, you will learn the basics of using email through the Outlook Web App.
	Outlook Web App: Advanced Options With the introduction of the OWA, new features and enhancements to the end user experience were added. In this self-help document, you will learn how to access these features and customize the experience to meet your needs.
	Outlook Web App: Extras With the introduction of the OWA, new features and enhancements to the end user experience were added. In this self-help document, you will learn how to access these features and customize the experience to meet your needs.
	Outlook Web App: Remote Mobile Device Wipe Your mobile device can store sensitive university information and possibly provide access to university resources. If your device is lost or stolen, that data can be compromised. If you have configured your Mobile phone, iPod or iPad to synchronize with your Exchange mailbox (by entering outlook.towson.edu as the Exchange server) then you may be able to issue a remote device wipe from the Outlook. This document will give you instructions on how to perform this task.

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