Training & Documentation


OTS is pleased to offer the following Web links, PDF publications and Flash movie tutorialsmovie tutorialas self-help technology resources. To open a publication or play a movie tutorial, click on its title. If your browser does not properly display the publication, you may need to install a free copy of Adobe Reader. If your browser does not properly display the movie, you may need to install a free copy of Adobe Flash Player. To search this page for a specific word or phrase, press Ctrl-F.

(For non-profit use of Towson University-produced content, please refer to our copyright information. Some content below is linked directly to Please refer to the copyright policies of for legal use of this linked content.)

Help Resources Specific to Towson

Getting Started Tour
Overview of how to compose and reply to e-mail, organize e-mail using stars, labels, and archive, and use the calendar feature.

Tour 2: Contacts, Tasks, and Chat Overview of contacts, tasks, and chat (instant messenging).

TU Student Employees ONLY - Your TU Exchange Account
Combining accounts or keeping them separate? All you need to know is here.

Leaving TU? Create a Gmail account & take your email along!
Find out how to move your email and contacts into a free public Google Gmail account.

Google Help Pages

The following topics link directly to Google's help documentation for Gmail. As you read through these pages, remember that your e-mail address is in the following format:


Why are replies piled together? Where are my replies?
•  Conversations


Where are labels? How do I organize e-mail without folders?
•  Labels


Composing and Sending Messages
• Sending
Saving Drafts


Receiving Messages
•  Conversations
•  Spam


Organizing Messages
•  Filters
•  Labels
•  Archiving
•  Deleting


Navigating Messages
•  Navigating
•  Searching


•  General Chat Information
•  Voice and Video Chat

  Tasks/To do lists
•  Using Tasks in Gmail

Account Settings
•  Forwarding mail to another account
•  Labs

  Configuring E-Mail Clients and Mobile Devices to Access Webmail
•  Other Ways to Access Gmail (including POP and IMAP) (For student employees with Exchange Accounts, click here.)
  Calendar Features
•  Calendar Basics





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