OFFICE OF TECHNOLOGY SERVICES

Training & Documentation

Self Help Documents: Phones

OTS is pleased to offer the following PDF publications and Flash movie tutorialsmovie tutorialas self-help technology resources for the Towson University community. (For other non-profit use please refer to our copyright information.) To open a publication or play a movie tutorial, click on its title. If your browser does not properly display the publication, you may need to install a free copy of Adobe Reader. If your browser does not properly display the movie, you may need to install a free copy of Adobe Flash Player. To search this page for a specific word or phrase, press Ctrl-F.

 
cisco ip Phone Cisco IP Phone: Quick User Guide
This card provides information on Making/Answering a Phone Call, Transferring a call, Handset Phone Features, Basic Phone Features, Voicemail (Setting Up and Retrieving), Creating a Conference Call, Transferring and Forwarding Calls, and more.
cisco ip Phone

Cisco IP Phone: Speed Dialing and Abbreviated Dialing
You may set up your Cisco IP Phone for speed dialing and also for abbreviated dialing. Speed dialing allows you to program a number directly on an open speed dial button and it will be displayed on the LCD screen. Abbreviated dialing allows you to program from 1 to 199 numbers on your telephone keypad. Pressing that number will dial the programmed telephone number. This self-help document will show you how to create and use a speed dial and abbreviated dialing.

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Cisco IP Phone: Handset Phone Features
Your Cisco IP Phone demonstrates the latest advances in VoIP (voice over internet protocol) technology. This phone has a large, backlit, easy to read color display, date and time feature, speed dial buttons, caller id, access to call histories and much more. This self-help document will guide you through the handset features of the phone.

cisco ip Phone

Cisco IP Phone: Voicemail (Setting Up and Retrieving)
Before you can listen to your voicemail messages, you must set up your voicemail. This self-help document will show you how to set up voicemail, retrieve your messages, and send all your calls to voice mail. 

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Cisco IP Phone: Transfer and Forward Calls
Using the Cisco IP Phone, transferring and forwarding calls is a relatively simply process. This self-help document will show you how to transfer calls in two ways and how to forward all calls. 

cisco ip Phone

Cisco IP Phone: Basic Phone Features
The Cisco IP Phone offers a variety of different ways to perform the basic features. This self-help document will teach you the those basic features including making a phone call both on and off campus, answering a call, putting a call on hold and using the redial feature. 

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Cisco IP Phone: Creating a Conference Call  
You may use the conference feature to add additional parties to an established call. You may add as many as 6 parties to a conference call. You may also join two existing calls together.  Joined calls are used for spur of the moment, three way conversations. This self-help document will show you how to create a conference call and how to join two callers together.
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Cisco IP Phone: Recording Alternative Greetings via the Phone
You may set up alternative voicemail greetings to be used when the standard greeting is not appropriate. For example, you may set up a greeting for when your phone is busy, a separate greeting for when you are on vacation on an extended leave and yet another greeting when the University is closed for the holiday. There are six alternative greetings you may set up including the standard greeting. This self-help document will show you how to set up alternative greetings via the phone. 

cisco ip Phone

Cisco IP Phone: Recording Alternative Greetings via the Website
You may set up alternative voicemail greetings to be used when the standard greeting is not appropriate. For example, you may set up a greeting for when your phone is busy, a separate greeting for when you are on vacation on an extended leave and yet another greeting when the University is closed for the holiday. There are six alternative greetings you may set up including the standard greeting. This self-help document will show you how to set up alternative greetings via the website. 

Movie Tutorial

Cisco IP Phone: Transferring a Call
You may transfer a call directly to a recipient or speak with the recipient before the transfer. This video will step you through how to speak with a recipient before transferring a call.

Movie Tutorial

Cisco IP Phone: Recording a Busy Greeting
You may set up different alternative voicemail greetings to be used when the standard greeting is not appropriate. There are 5 additional greetings that may be set up. This video will show you how to set up the busy alternative greeting using your phone.

Movie Tutorial

Cisco IP Phone: Creating a Conference Call
You may use the conference feature to add additional parties to an established call. You may add as many as 6 parties to a conference call. This video will walk you through this process.

Movie Tutorial

Cisco IP Phone: Forward All Calls
There may be times when you wish to forward all your calls to a colleague, to voicemail, or to another extension. You would do this when you are going to be away from your desk, or need privacy for an extended amount of time. This video will step you through this process.

Movie Tutorial

Cisco IP Phone: Answering Multiple Calls on One Phone Line
If you are on a call and your phone rings, you may pick up the other call and the original call will automatically be put on hold. You may then switch between the two calls. This video will show you how to answer multiple calls on one phone line.

cisco ip Phone

Cisco IP Phone Desktop Integration: Software Overview
In addition to the VOIP phone that has been provided to you, an optional software package (consisting of a call manager, Video calling and Instant Messaging) is available for desktop integration.  In this self-help document, you will gain an understanding of how this software works with your phone.  

cisco ip Phone
CISCO IP Phone Desktop Integration: Software Installation
The software required for the desktop integration of your telephone will need to be installed on your computer prior to use. The software is located under Run Advertised Programs.  This self-help document will guide you through the install and setup of the VOIP Desktop Integration software.
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CISCO IP Phone Desktop Integration: Best Practices
There are a few best practices and custom settings that will help you become more productive with the VOIP Desktop Software. In this self-help document you will learn how to get the most out of the software.  

cisco ip Phone

CISCO IP Phone Desktop Integration: Instant Messaging Etiquette
Although Instant Messaging is widely used in the United State and worldwide, it is seen most often in a casual, non-work environment. It is important to use IM tools at work in such a way as to maintain professionalism and efficiency. In this self-help document, you will be guided through some best practices.  

cisco ip Phone Cisco IP Phone Automatic Call Distribution (ACD) Phone Procedures
This self-help document will show you how to log into both the Cisco Agent Desktop and the Mobility Extension Client. It will also explain the options within the toolbar.
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Phone Book Editors Guide to Editing the A to Z Information

If you are a phone book editor this document guides you through editing the A to Z directory.

 

icon gen doc Inserting and Editing Employee Records
As your department’s phone book editor, it is your responsibility to update the telephone directory with the most recent information. This self-help document will show you how to insert new employee information and update existing employee information.


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