Training & Documentation

Lync 2010

What is Lync?

Lync is a software package which allows you to communicate and collaborate easily with others.

You may communicate with your colleagues here at Towson University or with people in different locations or time zones to conduct meetings, conference calls or interviews or hold office hours.

Lync seamlessly integrates with your Outlook e-mail and calendar and offers instant messaging (IM) capabilities,  presence status based on your Outlook calendar or IM status, audio chat and desktop videoconferencing, document and screen sharing, online meetings (web conferencing), and VoIP telephone integration. You may also use it to record sessions.

OTS Training is introducing a blended learning technique (using the most effective training methodology to learn specific objectives) in order to learn the fundamentals of Lync. Follow the step-by-step process below. After completing each of the steps which includes both videos and a self-help document, please take the assessment to receive your Lync certificate of completion.

Please be aware that this training is geared toward personal computer users. Mac users do not have the ability to perform all of the tasks in Lync or the tasks may be performed a little differently than on a PC. Feel free to work through this training with that in mind.

1Step One: View this welcome video to learn more about the functions of Lync (2:37):

2Step Two: Open this self-help document to learn how to download the Lync software.
                        For Mac users, call the help desk to arrange for software installation.

3Step Three: Watch each of the three videos below to learn the basics of Lync:

Microsoft Lync: Overview (3:24)

Microsoft Lync: Contacts and Instant Message (4:13)

Microsoft Lync: Scheduling an Online Meeting (5:25)


4Step Four: Take the assessment to receive your certificate of completion.(Make sure you remember your score. You will need
to submit it in the email in step five to be eligible for the drawing.)

              Lync Assessment

5 Step Five: Email - Enter your name in the subject of the email and your passing score in the body of the
                         email to be entered in the drawing.

6 Step Six: Let us know how you feel about this new training process by completing a brief survey (optional)





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