Joyce L. Tarrant serves as the Client Services Specialist in the Center for Professional Studies (CPS) at Towson University. She works with CPS clients developing, coordinating training performance improvement products and services. She has experience in conducting and analyzing performance needs and gaps, and assisting in the development and implementation of instructionally sound training programs that meet client needs.
Prior to joining MTA, Joyce enjoyed a 16-year career with Verizon Communications serving in a number of capacities, including Project Management, Quality Assurance, Training, and Customer Service Advocacy, among others. She was responsible for conducting training needs assessments and developing and delivering training for topics including customer service, productivity, and conflict management and resolution for more than 150 customer service representatives in the Maryland and DC Call Centers. In addition, she served as Communications Specialist to Verizon's Network Operations Vice President. In that capacity, she provided speechwriting and developed other presentations and correspondence, as well as coordinated special events and senior managements' Six Sigma participation and completion.
Joyce is a graduate of Towson University with a bachelor's degree in Mass Communications and is currently pursuing a Master's in Organizational Management from the University of Phoenix.