LibQUAL+™ to measure users’ expectations, perceptions
TOWSON, Md. (Oct. 4, 2006)—Approximately 3,300 randomly selected TU faculty, staff and students will receive an e-mailed online survey from TU’s Albert S. Cook Library on October 9.
The Cook Library is one of more than 500 libraries throughout the United States, Canada, the United Kingdom and Europe participating in the LibQUAL+ ™ project, an assessment initiative that helps libraries define, measure and improve library services and resources to meet users’ needs.
The selected faculty, staff, and students will receive an e-mail message from university librarian Deborah A. Nolan containing an embedded URL for the LibQUAL+™ survey.
LibQUAL+™ is a standardized survey developed by the Association of Research Libraries (ARL) in collaboration with the Texas A & M University Libraries. More than 300 academic and research libraries are taking part in this year’s LibQUAL+™ project.
The survey, which requires about 10 minutes to complete, will be available online from Oct. 9 through Oct. 31. Recipients will receive automatic e-mail reminders on Oct. 16 and 23. Survey results will be used in the library’s strategic planning process.
Respondents who are unable to complete an online questionnaire may obtain a paper copy by calling Mary Ranadive, 410-704-2618, or e-mailing firstname.lastname@example.org.