Department of Occupational Therapy and Occupational Science

Student Handbook 2011-2012

IV. Department Information: General Operation

K. Policy for Handling Complaints Against Program

Policy

Formal complaints against the programs of the department of Occupational Therapy and Occupational Science that are not otherwise addressed in Department and University policies will be handled in a consistent, timely, and systematic manner.
Concerns brought by applicants and students will be addressed by the appropriate parties as follows:
• course concerns not covered by the Appeal of Faculty Decisions and Grades policy are to be directed to the faculty
• fieldwork concerns are to be directed to the Fieldwork Administrator

Procedures

1. Concerns not satisfactorily resolved via other policies, or other concerns about the program should be directed to the Chairperson by formal business letter.

2. The chairperson will document all formal complaints in a Complaint Log, to include, date of complaint, person registering complaint, nature of complaint, action(s) taken regarding the complaint, and resolution date.

3. Acknowledgement of the complaint will be sent to the person making the complaint by the chairperson via formal business letter within 30 days. This letter, or a subsequent letter, will include action(s) taken.

4. Individuals not satisfied by the action(s) from the Chairperson may address their complaint to the Dean of the College of Health Professions.

5. Complaint log and supporting documentation will be maintained by the Chairperson in a locked cabinet within the department.

Revised and Approved by OT&OS Faculty 10/13/11