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Civic Engagement & Leadership

Information for Faculty

Service-Learning Assessment Tools

Assessment can help determine the effectiveness of a service-learning course and its impact on students and community partners. The Office of Leadership & Civic Engagement offers several assessment tools to help faculty collect usable data from service-learning courses, easily receive feedback from community partners and students, and provide feedback on faculty service-learning experiences.

All faculty teaching a service-learning course are encouraged to use the evaluation and assessment tools described below:

  1. Student Learning Outcomes
  2. Community Partner Feedback
  3. Faculty Feedback

Student Learning Outcomes - Community Service Attitudes Scale (CSAS) and Qualitative Survey
The CSAS is a tool developed by service-learning practitioners and used nationally to measure student perceptions about community service. By administering this evaluation at the beginning (as early as possible) and end of a service-learning course and comparing students' pre- and post-evaluation responses, faculty can determine how a service-learning project impacted student perceptions.

The student qualitative evaluation allows students to give written feedback on the service-learning course experience. What did students enjoy most? What would they change? How did the service-learning project impact them and your community partners? This evaluation should be completed at the end of a service-learning course.

Community Partner Feedback
Community Partner feedback should be obtained half-way through a service-learning project and again at the end of the project. This allows community partners to provide feedback on the service-learning partnership and identifies opportunities for improvement.

Faculty Feedback
Faculty's insights into the benefits and challenges of teaching a service-learning course are invaluable in developing a better support system for this work. We ask that faculty teaching service-learning courses complete the Faculty Service-Learning Survey at the conclusion of a service-learning course. In addition to helping us benchmark how many students are involved in service-learning and community impact, this feedback informs what resources faculty need to be more successful in service-learning endeavors.




Civic Engagement & Leadership
Administration Building, 2nd Floor

Phone: 410-704-2806
Fax: 410-704-3441


The Office of Civic Engagement & Leadership provides grants for faculty teaching service-learning courses. Find out how to apply.

related links

• Check out the assessment results of the 2014-2015 Service-Learning Faculty Fellows Program (PDF)

• Check out the assessment results of the 2013-2014 Service-Learning Faculty Fellows Program (PDF)





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