OTS Student Computing Services (SCS) assists students with their laptop needs.
Services for Laptops
Students experiencing laptop problems can visit the OTS Student Computing Services (SCS) Service Desk in Cook Library Room 35, Towson Run Room 123 or TUNE Room 206.
- software support
- malware removal
- diagnosis of hardware issues
- loaner laptops - if it is necessary for us to keep your laptop, you can make an appointment to drop it off and borrow a laptop from us
Laptops purchased through the Dell Laptop Program, which ended in 2012, are still under warranty and are eligible for hardware support through Student Computing Services (SCS). Consult the Service Desk for assistance with all other Dell laptops.
Students needing hardware assistance with their Mac laptops can use our Apple Depot Service, or go directly to the nearby Apple Store in the Towson Town Center (825 Dulaney Valley Road).
Information about OTS' Apple Depot Service:
- Mac service can be arranged through the SCS Service Desk on the first floor of Cook Library in Room 35
- Work will be performed by Chesapeake Systems, a third party authorized Apple service center
- Warranty work will be performed free of charge
- Chesapeake Systems will contact the owner if additional service charges apply
- When work has been completed, Chesapeake Systems will return the laptop to the SCS Service Desk (CK 35) and our staff will contact the owner
Purchasing a New Laptop
OTS recommends that before purchasing computers, students seek the advice of their major's department to better identify the nature of their work and the most appropriate platform and tools. Students shopping for a new computer may find the following buying guides helpful:
- PC Magazine Buying Guides
- PCWorld Buying Guides
- Computer Shopper Buying Guides
- Consumer Reports Computer Buying Guide
Information on academic discounts for personal Dell purchases can be found on the OTS Buying a Personal Computer page.
Towson University has negotiated a discount purchase agreement with Apple to provide students a choice of laptop platforms. Visit the Apple Store for Education to learn more about the Apple Student Purchase Program and available discounts.
What should I buy?
OTS recommends that before purchasing a computer, students seek the advice of their major's department to better identify the nature of their work and the most appropriate platform and tools.
Historically, Windows-based computers have dominated the data-intensive science and business professions, while Macs have dominated the graphics and media production of the fine arts and publishing professions. But, gaps between the functionality of Mac and Windows computers continue to close.
While the majority of computer labs on campus are equipped with Windows-based computers, most popular software titles (e.g., Microsoft Office, Adobe Creative Cloud, etc.) are now available for and functionally identical on both platforms.