Blackboard is Towson's method of delivering Fully Online, Hybrid and Web Supported
Classes. Instructors can use a few or as many of the tools available within the Blackboard
environment as needed.
Blackboard consists of course sites and community sites. Course sites are associated
with credited courses and are automatically generated from PeopleSoft. Community sites
are created via request from a department, organization or group.
Procedures and Guidelines (PDF).
Blackboard 24/7 Support
Blackboard support service is available 24 hours a day / 7 days a week, and is offered
to online students and faculty needing Blackboard technical assistance.
HOW DO I CONTACT SUPPORT?
*Please note: Blackboard technical issues should not be reported or initiated in TechHelp.
Additionally, Blackboard@towson.edu is no longer be used for support.
What is the Online Support Center?
Towson University’s Support Center serves as a Blackboard support gateway for online
students and faculty. Here you can search the Knowledge Base for answers to commonly
asked questions, initiate a live chat, submit a ticket, and review your support history.
WHEN CAN I GET SUPPORT?
We understand that you may require support after hours, during holidays or on weekends.
The Support Center is available ANYTIME; representatives are available 24/7, year
round to provide assistance.
WHAT CAN THE ONLINE SUPPORT CENTER HELP WITH?
Professionally trained Blackboard experts are ready to assist you with all Blackboard
related issues. We commonly offer navigation assistance and can also help resolve
account access, course access and content related problems.
HOW LONG WILL IT TAKE TO RESOLVE MY ISSUE?
When contacting us by phone or live chat most issues are resolved within 5 – 10 minutes,
although complex issues may take a bit longer to resolve. Ticket submissions through
the Online Support Center are typically resolved within 24 hours, depending on the
time of year. During non-peak times, it is not unusual to have web submitted requests
resolved within a few hours.
For support, please visit the Blackboard 24/7 Support Portal.