Alessandra, T. & Hunsaker, P. (1993). Communicating at Work: Improve Your Speaking, Listening, Presentation, and Corresponding
Skills to Get More Done and to Get What You Want at Work. New York, NY: Simon & Schuster, Inc. 251 pgs.
Using real-life examples, this book offers practical easy-to-use instructions in writing
effective memos and reports, making memorable presentations, and leading productive
meetings. It also introduces key telephone skills, shows you how to interpret body
language and personal communication styles, and teaches the critical listening and
questioning skills needed to get ahead.
Bennis, W. (2003). On Becoming A Leader. Cambridge, MA: Basic Books. 196 pgs.
A beacon of insight into the qualities that define leadership, the people who exemplify
it, and the strategies that anyone can apply to achieve it. Featuring fresh, new commentary,
this book will inspire the next generation of leaders and guide us into the future.
Bennis, W. & Nanus, B. (2003). Leaders: Strategies for Taking Charge. New York, NY: Harper Business Essentials. 220 pgs.
This book offers strategies for taking charge, such as, distinguishing leadership
from management, empowerment, vision, trust, and management of meaning. It also helps
stimulate leaders, scholars, and others to take a fresh look at the subject of leadership.
Bergman, H., Hurson, K.,& Russ-Eft, D. (1999). Everyone A Leader: A Grassroots Model for the New Workplace. New York, NY: John Wiley & Sons, Inc. 203 pgs.
Based on a landmark study that involved 2,000 people across 450 organizations, this
book explores the critical moments when employees at all levels step forward into
leadership roles. This book also offers compelling proof that equipped with proper
tools and support, everyone has the potential to be a leader and make differences.
Blanchard, K. (1999). The Heart of a Leader; Insights on the Art of Influence. Escondido, CA: Honor Books. 157 pgs.
This book offers Blanchard's insight and wisdom on choosing values, aiming for excellence,
maintaining integrity, finding the courage to change, helping others reach their potential,
Caroselli, M. (2001). Leadership Skills for Managers. New York, NY: McGraw-Hill. 163 pgs.
This book is a hands-on systematic examination of the specific skills and tools -
visions, problem-solving, communication, distribution of power, and others - that
must be in place for one to climb the ladder from management to leadership.
Chaleff, I. (2003). The Courageous Follower: Standing Up To and For Our Leader. San Francisco, CA: Berrett-Koehler Publishers, Inc. 222 pgs.
This book provides keys to creating an environment in which leaders are vigorously
supported in pursuing the organization's mission and courageously confronted when
their actions threaten the organization's well-being.
Chemiss, C. & Coleman, D. (2001). The Emotionally Intelligent Workplace: How to Select for, Measure, and Improve Emotional
Intelligence in Individuals, Groups, and Organizations. San Francisco, CA: Jossey- Bass. 304 pgs.
Two renowned experts on the subject of emotional intelligence and a stellar group
of contributors offer their perspectives on how to measure emotional intelligence,
use it as a basis for selection, and improve it at the individual, group, and organization
Covey, S. (1994). First Things First. New York, NY: Simon & Schuster, Inc. 303 pgs.
First Things First offers a principle-centered approach that will transform the quality
of everything you do by showing how it involves the need to live, to love, to learn,
and to leave a legacy. This novel also empowers readers to define what is truly important;
to accomplish worthwhile goals; and to lead rich, rewarding lives.
Covey, S. (2004). The 7 Habits of Highly Effective People: Powerful Lessons in Personal Change. New York, NY: Free Press. 318 pgs.
Author Steven Covey presents a holistic, integrated, principle-centered approach for
solving personal and professional problems. With penetrating insights and pointed
anecdotes, Covey reveals a step-by-step pathway for living with fairness, integrity,
service, and human dignity (principles that give us the security to adapt to change
and the wisdom and power to take advantage of the opportunities that change creates).
Covey, S. (2004). The 8th Habit. New York, NY: Simon & Schuster, Inc. 406 pgs.
So many people feel frustrated, discouraged, unappreciated, and undervalued - with
little or no sense of voice or unique contribution. The 8th Habit is the answer to
the soul's yearning for greatness, the organization's imperative for significance
and superior results, and humanity's search for its "voice."
Dana, D. (2001). Conflict Resolution. Madison, WI: McGraw-Hill Companies, Inc. 162 pgs.
The first book to provide specific mediation skills and managerial tools for successfully
preventing, managing, and resolving workplace conflicts.
Drucker, P.F. (2002). The Effective Executive. New York, NY: Harper Business Essentials. 174 pgs.
Ranging widely through the annals of business and government, Peter Drucker demonstrates
the distinctive skills of the executive and offers fresh insights into old and seemingly
obvious business situations. Drucker identifies five practices essential to business
effectiveness that can and must be learned: management of time, choosing what to contribute
to the practical organization, knowing where and how to mobilize strength for best
effect, setting up right priorities, and knitting all of them together with effective
Epstein, R., Ph.D. (2000). The Big Book of Creativity Games. New York, NY: McGraw-Hill. 223 pgs.
For work groups and individuals who do creative work, here is a light-hearted book
of games that are based on rigorous creativity research, not just hype. Written by
Robert Epstein, Editor-in-Chief of Psychology Today magazine and a Harvard-trained
psychologist, all the exercises in this collection are based on Dr. Epstein's groundbreaking
scientific research on the nature of the creative process. The book includes dozens
of fast, simple games that foster and encourage creativity in the workplace and at
Falcone, P. (1999). 101 Sample Write-ups for Documenting Employee Performance Problems: A Guide to Progressive
Discipline & Termination. New York, NY: AMACOM. 365 pgs. (Includes CD-Rom)
This book provides ready-to-go, model, write-up documents that cover every kind of
problem you can image - substandard work quality, absenteeism, insubordination, sexual
harassment, e-mail misuse, drug or alcohol abuse, and more.
Falcone, P. (2005). 2600 Phrases for Effective Performance Reviews. New York, NY: AMACOM. 228 pgs.
This handy little book puts thousands of ready-to-use words, phrases, descriptions,
and action action items right at your fingertips! Falcone covers the 25 most commonly
rated performance factors, including productivity, time management, teamwork, and
decision making, plus job-specific parameters that apply in sales, customer service,
finance, and many other areas.
Feldman, D.A. (1999). The Handbook of Emotionally Intelligent Leadership: Inspiring Others to Achieve Results. Falls Church, VA: Leadership Performance Solutions Press. 78 pgs.
Teaches the skills of emotionally intelligent leadership and how you can apply them
in your workplace.
Fraley, G. (2007). Jack's Notebook. Nashville, TN: Thomas Nelson, Inc. 242 pgs.
In Jack's Notebook, Gregg Fraley, an innovation consultant to Fortune 500 companies,
illustrates a well-kept secret of corporate America: the Creative Problem Solving
Gardenswartz, L. & Rowe, A. (2003). Diverse Teams at Work: Capitalizing on the Power of Diversity. Alexandria, VA: Society for Human Resource Management. 240 pgs.
This practical guide shows how to make differences in work teams an asset - not a
liability. It also looks at the human aspect of teamwork and helps team members understand
and make the most of the differences and overcome barriers to achievement that are
sometimes the result of diversity.
Gaynor, G. (2004). What Every New Manager Needs to Know: Making a Successful Transition to Management. New York, NY: AMACOM. 229 pgs.
What Every Manager Needs to Know offers insight that will help you manage a broad
range of management skills, get the best from employees, manage time and productivity
effectively, and forward the aims of your group and organizations. This book also
offers a great foundation and plenty of on-the-job strategies for taking ownership
of your new role.
Goleman, D. (1998). Working With Emotional Intelligence. New York, NY: Bantam Books. 316 pgs.
A thoughtfully written persuasive account explaining emotional intelligence and why
it can be crucial to your career. - USA Today
Goleman, D., Boyatzis, R., & McKee, A. (2002). Primal Leadership: Learning to Lead with Emotional Intelligence. Boston, MA: Harvard Business School Press. 248 pgs.
Primal Leadership explores the role of emotional intelligence in leadership and unveils
neuroscientific links between organizational success or failure and "primal leadership".
The authors argue that a leader's emotions are contagious, and that resonant leaders
excel not just through skills and smarts, but by connecting with others.
Hackman, J.R. (2002). Leading Teams: Setting the Stage for Great Performances.Boston, MA: Harvard Business School Press. 256 pgs.
In Leading Teams, Hackman identifies the key conditions that any leader can put in
place to increase the likelihood of team success - regardless of his or her personality
or preferred style of operating. Through extensive research and compelling examples,
Hackman also identifies 5 conditions that set up the stage for great performances:
a real team, a compelling direction, an enabling team structure, a supportive organizational
context, and the availability of competent coaching.
Hargreaves, G. (1998). Stress Management: The Essential Guide to Thinking & Working Smarter. New York, NY: AMACOM. 94 pgs.
This book helps readers to manage their professional and personal life and turn pressure
into a productive force. It also discusses how important your personal health is to
your professional performance. Diet, exercise, relaxation therapies, and positive
thinking all play a part in managing stress.
Harkins, P. (1999). How High Impact Leaders Communicate Powerful Conversations. New York, NY: McGraw-Hill. 160 pgs.
Powerful Conversations is packed with goal-oriented strategies, tools, and real-life
examples from great leaders and also contains deliberate, directed techniques to achieve
exceptional levels of performance, create and maintain valuable relationships, and
forward the goals of both yourself and your organization with every word you speak.
Harvard Business School Press. (2005). Becoming an Effective Leader. Boston, MA: Harvard Business School Publishing Corporation. 200 pgs.
This book offers practical guidelines for mastering the challenging role of being
an effective leader and teaches leaders how to: take charge swiftly in a new role;
set up processes that enable people to excel; make wide choices in the moment; and
communicate the company's vision and strategy effectively.
Harvard Business School Press. (1997). Harvard Business Review on Innovation. Boston, MA: Harvard Business School Publishing Corporation. 222 pgs.
In today's ever-changing economic landscape, innovation has become even more of a
key factor influencing strategic planning. This helpful volume will help the reader
recognize and seize innovation opportunities.
Hirsch, S.K. & Kummerow, J.M. (1998). Introduction to Type in Organizations. Mountainview, CA: CPP, Inc. 31 pgs.
These popular guides will help readers integrate type theory concepts into both their
personal and professional lives. This booklet offers type-related applications suitable
for understanding workplace preferences, managing stress, reducing conflict, searching
for suitable careers and improving team effectiveness.
Hurt, F. (1999). Rousing Creativity. Menlo Park, CA: Crisp Publications. 163 pgs.
Think New NOW! is a great "how-to" book on creative thinking. Tools and techniques
that have proven useful for various creativity problem-solving situations are clearly
presented. The guidelines for conducting group sessions provide very useful information
not only for the novice but to those who are experienced meeting facilitators. Readers
will find it fun to read and will find that it helps them to become more creative
and productive in everything they do. - Michael Michalko, Author of THINKERTOYS and
Johnson, S. (2002). Who Moved My Cheese? New York, NY: G.P. Putnam Sons. 94 pgs.
Who Moved My Cheese? is a simple parable that reveals profound truths. It is an amusing
and enlightening story of four characters that live in a "maze" and look for "cheese"
to nourish them and make them happy. "Cheese" is a metaphor for what you want in life
- whether it is a possession, money, a good job, or good health, and the "maze" is
where you look for what you want.
Johnston, R.E., Jr., & Bate. J.D. (2003). The Power of Strategy Innovation. New York, NY: AMACOM. 286 pgs.
In the Power of Strategy Innovation, authors Robert E. Johnston, Jr., and J. Douglas
Bate combine their 32 years of experience consutling to major organizations to show
you how to connect analytical, numbers-oriented, day-to-day planning with the market-centric,
discovery-driven innovation that focuses on the future. Their unique five-step Discovery
Process allows you to uncover visionary new business opportunities by applying innovative
thinking to your company's entire business model, not just to its products or inventions.
This breakthrough book will help you make strategy innovation an ongoing part of your
business - and use it to achieve dramatic, successful growth.
Karp, H., Fuller, C., & Sanas, D. (2002). Bridging the Boomer Xer Gap: Authentic Teams for High Performance at Work. Palo Alto, CA: Davies-Black Publishing. 171 pgs.
This book takes a look at today's reality about the values that unite and divide the
generations, and spells out exactly what it will take to effectively integrate both
groups into high-performing teams that celebrate the individual, while strengthening
collaboration and commitment without sacrificing the collective.
Kaye, S., Ph.D. (1998). The Manager’s Pocket Guide to Effective Meetings. Amherst, MA: HRD Press. 173 pgs.
This book teaches easy, proven techniques that will help managers kep in control of
their meetings. This complete guide to effective meetings will show you how to prepare
success and end with results. It includes structured activities that keep everyone
focused on issues, practical techniques for dealing with unproductive participants,
and essential considerations for high tech meetings.
Kelley, T., with Littman, J. The Art of Innovation. (2001). New York, NY: Doubleday. 307 pgs.
IDEO, the widely admired, award-winning design and development firm that brought the
world the Apple mouse, Polaroid's I-Zone instant camera, the Palm handheld, and hundreds
of other cutting-edge products and services, reveals its secrets for fostering a culture
and process of continuous innovation. The Art of Innovation will provide business
leaders with the insights and tools they need to make their companies the leading-edge,
top-rated stars of their industries.
Kotter, J.P. (1999). John P. Kotter on What Leaders Really Do. Boston, MA: Harvard Business School Press. 171 pgs.
Readers will learn how to become more effective leaders as they explore pressing issues
such as power, influence, dependence, and strategies for change. This book provides
an invaluable opportunity to consider the core issues that lie at the heart of leadership
and to rethink our own relationship to the work of leaders.
Kouzes, J. & Posner, B. (2002). The Leadership Challenge. San Francisco, CA: Jossey-Bass. 399 pgs.
This book brings the principles and practices of leadership to life. It emphasizes
how leaders mobilize others to want to get extraordinary things done in organizations
and the practices leaders use to transform values into actions, visions into realities,
obstacles into innovations, separateness into solidarity, and risks into rewards.
This book also discusses leadership that creates the climate in which people turn
challenge opportunities into remarkable success.
Kriegel, R.J. & Patler, L. (1991). If it Ain’t Broke…Break IT! and Other Unconventional Wisdom for a Changing Business
World. New York, NY: Warner Books, Inc. 277 pgs.
In this unique book, you learn to unlock the creative thinking in yourself, to work
smarter, not harder, to explore new and different paths. Readers will discover how
to break the rule of business - and break away from the pack.
Kroeger, O., Thuesen, J.M., & Rutledge, H. (2002). Type Talk at Work: How 16 Personality Types Determine Your Success on the Job. New York, NY: Tilden Press. 397 pgs.
This revolutionary guide looks at reader's personalities in a way that helps us to
understand one another with a credible and appreciative approach to our differences.
Lundin, S.C., Ph.D., Paul, H., & Christensen, J. (2000). FISH!: A Remarkable Way to Boost Morale and Improve Results. New York, NY: Hyperion. 107 pgs.
This book addresses today's most pressing work issues (including employee retention
and burnout) with an engaging metaphor and an appealing message that applies to anyone
in any sector of any organization.
Lundin, S.C., Ph.D., Christensen, J., & Paul, H. (2003). FISH! Sticks: A Remarkable Way to Adapt to Changing Times & Keep Your Work Fresh. New York, NY: Hyperion. 118 pgs.
This book provides advice that is concrete and can produce immediate improvements
in employee morale, customer satisfaction, productivity for both the long- and short-term.
This brilliant parable also offers a remarkable way to keep your work vital, alive,
and fresh as you navigate staff turnover, tough times, and general run-of-the-mill
cynicism and burnout.
Max, D. & Bacal, R. (2004). Perfect Phrases for Setting Performance Goals; Hundreds of Ready-to-Use Goals for
Any Performance Plan or Review. Madison, WI: McGraw-Hill Companies. 174 pgs.
This book provides ready-to-use performance goals for both managers and employees
in many categories, including sales and profit goals, quality and productivity goals,
on-time performance, personal development goals, and much more. This practical job
aid makes it easy for managers to rasie the performance bar and focus their people
on the organization's top priorities.
Morrell, M. & Capparell, S. (2001). Shackleton’s Way: Leadership Lessons from the Great Antarctic Explorer. New York, NY: Penguin Books. 215 pgs.
Two veteran business observers translate Shackleton's leadership style and time-honored
strategies for the modern business world. Through anecdotes, the diaries of the men
in his crew, and Shackleton's own writing, this practice guide helps today's leaders
follow Shackleton's triumphant example.
Nelson, B. (1999). 1001 Ways To Take Initiative at Work. New York, NY: Workman Publishing Company. 217 pgs.
A unique motiviational manual, this book brings together hundreds of real-life examples,
advice from business leaders, and the author's own techniques and exercises to show
leaders how to draw on inner creativity, develop self-leadership, set goals, take
risks, and sell ideas.
Oakley, E. & Krug, D. (1991). Enlightened Leadership: Getting to the Heart of Change. New York, NY: Simon & Schuster, Inc. 256 pgs.
Enlightened Leadership is a practical, hands-on guide to breaking through the barriers
to organizational change. Doug Krug and Ed Oakley provide leaders with proven techniques
including planning, communication, and motivational tools to support employees in
effecting the positive changes that will make the difference in achieving the organizations'
bottom line goals.
Oberstein, S. & Alleman, J. (2003). Beyond Free Coffee and Donuts: Marketing Training & Development. Alexandria, VA: ASTD. 178 pgs.
This is a book for training and developing professinals who are interested in creative
ways to get their message heard and acted upon by the appropriate learner.
Perkins, D.N.T., Holtman, M.P., Kessler, P.R., & McCarthy, C. (2000). Leading At the Edge: Leadership Lessons from the Extraordinary Saga of Shackleton’s
Antarctic Expedition. New York, NY: AMACOM. 244 pgs.
Leading at the Edge is the first book to translate the remarkable story of Shackleton
through the lens of business. Leading at the Edge, the Shackleton Expedition - with
its exceptional difficulties and its triumphant conclusion - is used to clearly illuminate
the pure, exquisite essence of effective leadership. It serves as a wholly unique
and wonderfully compelling example of how great leaders can bring to order chaos and
achieve success in the face of the most daunting adversity.
Piskurich, G.M. (2002). HPI Essentials: A Just-the-Facts, Bottom Line Primer on Human Performance Improvement. Alexandria, VA: ASTD. 188 pgs.
This book is a practical look at Human Performance Improvement (HPI) from those who
practice the discipline everyday and is written specifically to help those who are
new to their discipline of HPI.
Ray, M. & Myers, R. (1986). Creativity in Business. New York, NY: Broadway Books. 222 pgs.
This exploration of innovative thinking in companies of all kinds "shows us how creativity
in business can enrich us, and those who work with us." - Spencer Johnson
Roberts, W. (1987). Leadership Secrets of ATILLA the Hun. New York, NY: Warner Books. 110 pgs.
This book reveals the leadership secrets of Atilla the Hun - the man, who centuries
ago, shaped an aimless band of mercenary nomads into the undisputed rulers of the
ancient world, and who today offers us timeless lessons in win-directed, take charge
Rosania, R.J. (2003). Presentation Basics. Alexandria, VA: ASTD Press. 125 pgs.
A complete "how-to" guide to help readers present like a pro, even if they're not
and offers basics to help readers in preparing and delivering a credible presentations
and choose the right presentation tools.
Rutledge, H. & Kroeger, O. (2005). MBTI: Myers-Briggs Type Indicator Introduction Workbook. Fairfax, VA: Otto-Kroeger Associates. 38 pgs.
The Myers-Briggs Type Indicator assessment has become the most popular psychological
assessment in the world. It is distinguished in many ways through its many psychological
and self-exploration tools. The MBTI assessment offers a framework and a process yielding
greater self-awareness and leading to better self-management. This workbook offers
vocabulary that allows people and groups to speak more effectively about needs, expectations,
preferences, and conflict and serves as a statistically validated tool that supports
effective communication leadership, team and relationship development.
Sanders, J. (2004). Gender Smart: Solving the Communication Puzzle Between Men and Women. Fullerton, CA: Full Gallop Press. 132 pgs.
In this book, Sanders clarifies the mysteries between the innumerable misunderstandings,
conflicts, and confusion between men and women. Jane details gender communication
differences, why they exist, and how to deal with them.
Smith, P.M. (1993). Taking Charge: Making the Right Choices. Garden City Park, NY: Avery Publishing Group, Inc. 172 pgs.
Taking Charge is the ultimate down-to-earth guide for the busy executive who wants
to develop, hone, and refine his or her leadership skills. Clear and concise, it shows
leaders how to handle a myriad of demanding situations and issues. Most importantly,
it teaches leaders to think through tough decisions that are confronted on a daily
Stettner, M. (2000). Skills for New Managers. New York, NY: McGraw-Hill. 168 pgs.
Skills for New Managers shows readers how to succeed and flourish as a manager. This
short, highly focused model for effective management will help readers master topics
including becoming a manager, criticism and discipline, and leadership. This book
gives readers everything they need to create their own management style, use that
style to promote solid performance in their employees - and take the critical step
in your climb up the career ladder.
Sullivan, S. (1995). Leading at MACH-2. Ridgefield, CT: Edinburgh Press. 205 pgs.
Leading at the MACH-2 provides a pathfinder's wisdom on what it takes to create a
Mach-2 environment of outstanding leadership. Leading at the MACH-2 is for anyone
who is committed to making their organization better, by optimizing the performance
of thier most important asset ... the human resource.
Thomas, R.R. & Woodruff, M.I. (1999). Building a House for Diversity: How a Fable about a Giraffe and an Elephant Offers
New Strategies for Today’s Workforce. New York, NY: Thomas & Associates, Inc. 226 pgs.
This book uses the context of a fable about giraffes (bosses and gatekeepers) and
elephants (diverse employees) to show the mutual adaptation that is necessary to create
a diverse, friendly atmosphere in corporations. In a significant way, Thomas and Woodruff
move the diversity debate to a place where it may ultimately achieve success by showing
how diversity can add value to a corporate enterprise.
von Oech, R. (1990). A Whack on the Side of the Head. New York, NY: Warner Books. 196 pgs.
Fully illustrated; filled with provocative puzzles, anecdotes, exercises, metaphors,
cartoons, questions, quotations, stories, and tips; this book systematically breaks
through your mental blocks and unlocks your mind for creative thinking.
Watkins, M. (2003). The First 90 Days: Critical Success Strategies for New Leaders at All Levels. Boston, MA: Harvard Business School Press. 240 pgs.
This book outlines proven strategies that will dramatically shorten the time it takes
to reach what Watkins calls the "break-even point" - the point at which your organization
needs you as much as you need the job.
Williams, M.A. (2001). The 10 Lenses. Sterling, VA: Capitol Books, Inc. 232 pgs.
Acclaimed diversity expert Mark Willilams offers ten "eye-opening" lenses to help
you, your organization, and everyone in it understand how cultural diversity affects
the way we live and work.
Zemke, R., Raines, C., & Filipczak, B. (2000). Generations at Work: Managing the Clash of Veterans, Boomers, Xers, and Nexters in
Your Workplace. New York, NY: AMACOM. 248 pgs.
This groundbreaking book supplies fresh, provocative insights and practical solutions
for understanding differences, resolving conflicts and managing effectively in today's
Videos & DVDs
- Advanced Connections: Moving quality service beyond the basics. (includes Leader's Guide and Participant Book, 3-tape video series)
The Advanced Connections! program, including the video series, leader's guide and
workbook focuses on advanced service skills, teamwork, problem prevention, and many
other topics that will help you and your campus move to a higher level of service
- Building a Service Future © USA Group Noel-Levitz, Inc. (25:40)
- Polishing Daily Service Skills © USA Group Noel-Levitz, Inc. (25:32)
- Meeting Service Challenges © USA Group Noel-Levitz, Inc. (25:30)
- Seven Danger Zones for Supervisors. (includes Training Guide and CD-ROM, 7-tape video series on Employment Law Training)
Seven Danger Zones for Supervisors is hosted and moderated by nationally recognized
employment attorney John B. Phillips, Jr. In this video series, Phillip uses his popular
roundtable discussion format, fielding questions from actual supervisors and front-line
managers for stimulating give-and-take. Best of all, he uses the language of real-world
everyday conversation, not confusing language.
- Hiring Video I. © M. Lee Smith Publishers LLC. (15:18)
- Evaluations Video II. © M. Lee Smith Publishers LLC. (18:05)
- Documentation Video III. © M. Lee Smith Publishers LLC. (13:20)
- Firing Video IV. © M. Lee Smith Publishers LLC. (14:50)
- Workplace Harassment V. © M. Lee Smith Publishers LLC. (22:45)
- Discrimination Video VI. © M. Lee Smith Publishers LLC. (15:10)
- Workplace Violence Video VII. © M. Lee Smith Publishers LLC. (14:40)
- FISH video series (includes Facilitator Guides and Playbooks)
FISH! © MCMXCVIII ChartHouse Learning Corporation (18:00)
FISH! is a film about real people. It is a way of life. It's a set of simple interconnected
principles that everyone can tailor to their own life and work to help create a positive
difference in relationships and within themselves. FISH! reminds us of the possibilities
we can create in our own lives. It gets people on the same page and creates a common
ground for understanding.
FISH! Sticks. © MCMXCIX ChartHouse Learning Corporation (17:00)
This film focuses on creating a positive, engaging environment and keeping the energy
and enthusiasm alive within your organizational vision. FISH! Sticks.
- After All, You're the Supervisor! CRM Learning. (includes Leader's Guide and Participant Workbook)
This training program clearly addresses effective supervision, teaching new and seasoned
supervisors how to reach for, and achieve greater success using ten learning objectives.
Tape #1: 20:41
Tape #2, Discussion Segments, 17:58
- Courageous Followers, Courageous Leaders: New Relationships for a Changing Workplace. CRM Learning. (22:30) (includes Leader's Guide)
This video shows how team leaders and team members can successfully interact to achieve
shared goals and the four dimensions of follwership. In The Courageous Follower, we
dramatize both the sensitivities and the redeeming skills in business, government
and educational settings - showing the unique pressures facing team leaders, the redefinition
of "followers", and the new standards of relationship between followers and leaders
that can truly advance shared goals.
- The Curse of the Vanishing Employees: How to Retain and Motivate Great Workers. CRM Learning. (19:11) (includes Leader's Guide)
This video shows five ways individual supervisors and managers can make the difference
between employees staying ... and vanishing: Being available for problem-solving,
supporting individual growth through new challenges, finding out what motivates each
individual, providing coachng and discipline to keep motivation high, and remaining
flexible when employees need to balance work and family.
- Effective Communication-It’s Your Responsibility. LearnCom. © Business Advantage, Inc. (32:00)
This video introduces four leading causes of miscommunication and tells you how to
detach yourself from them by using a breakdown of verbal tools, the words you express
during communication; vocal tools, your tone of inflection; and physical tools, the
body language or gesturing necessary for achieving successful communication. Viewers
will also pinpoint six responsibilities you must undertake to perfect the art of "two-way
street" listening and to become part of the communication process - not just a sounding
- Emotional Intelligence. CRM Learning. (includes Leader's Guide, PowerPoint presentation, and Participant
Emotional Intelligence shows how forward-looking organizations are accessing the power
of emotions to create better, more productive teams and team members. This video program
also offers an awareness of the five EI competencies that will help them be more successful
Tape #1: 28:00
Tape #2, Discussion Segments, 11:30
- Encouraging the Heart. CRM Learning. (19:50) (includes Leader's Guide)
This video featuring best-selling authors James M. Kouses and Barry Z. Posner, shows
leaders how they can find their voice and their hearts and, through caring and courage,
mobilize people to personal and organizational greatness.Encouraging the Heart is
filled with practical ideas for helping others believe in themselves, celebrate their
uniqueness, and discover their own value.
- Mastering Leadership. HRD Press, Incorporated, 1999. (38:00) (includes Facilitator's guide and Participant
Workbook)This video specifically defines leadership and identifies the critical leadership
actions necessary to create energy in others. It also addresses the importance of
leadership, issues directly related to leadership and two important misconceptions
- Meeting Robbers. CRM Learning. (21:06) (includes Leader's Guide)
This amusing CRM video shows the seven most-wanted robbers at work. Their aliases:
Show-off, Abuser, Assignment Misser, Rambler, Whisperer, Super-Seller, and Meeting
Leader. Viewers can see them all here in a cross-functional meeting that loses 35
hours of company time before the Meeting Leader himself is arrested and learns how
to make meetings theft-proof. Meeting Robbersshows how to identify and arrest Meeting
Robbers and how to make meetings pay-off.
- The Power Dead-Even Rule-and other gender differences in the workplace. CorVision Media. © Cynosure Productions, LTD., 1995 (36:00)
The purpose of the "Power Dead-Even Rule" program is to promote the best possible
communication between men and women in the workplace. As we move between male and
female cultures, we sometimes have to change how we behave (we need to "speak" the
language of the other gender) if we hope to make people understand what we want from
them in any given situation.
- Speaking Effectively…To One or One Thousand. CRM Learning. (24:00) (includes Leader's Guide)
Host Steve Landesberg of Barney Miller fame introduces a series of vignettes comparing
nervous, ineffective speakers with successful ones. Viewers learn the four main components
of public speaking - Mental, Visual, Vocal, Verbal - and how the proper use of each
one makes the speaker comfortable and effective before any audience.
- Teamwork In Crisis: The Miracle of Flight 232. CRM Learning. (includes Leader's Guide and Participant Workbook)
This exceptional training program illustrates five elements of teamwork that will
strengthen teams on a daily basis, so that they are better prepared for the unexpected.
These insights are shared by Captain Al Haynes, who explores the extraordinary teamwork
involved in the miraculous landing of a severely disabled jet. This video also utilizes
interviews with Haynes and others to illustrate how skills in five areas can be brought
together to achieve a significant team goal, even against the odds.
Tape #1: 30:52
Tape #2, Discussion Segments, 9:30
- Shackleton: The Greatest Survival Story of all Time. 3-DVD series starring Kenneth Branagh. © A&E Television Networks, 2002. (200:00)
Based on the detailed diaries and the first-person accounts of expedition members,
Shackleton tells the true story of their extraordinary ordeal, and the death-defying
800-mile journey in an open boat across the world's worst seas that made their rescue
- The Psychology of Achievement: 6 cassette Audio Program. Brian Tracy. © MCMLXXXIV Nightingale-Conant Corporation. (includes Guide)
The Psychology of Achievement demonstrates the attitude, the deep self-knowledge and
pin-pointed goals that are important factors in achieving great success, plus many
other factors you may not expect! Through these cassettes, Tracy teaches readers how
to identify their own "area of excellence", how to employ the special creative powers
you were born with, and how to release the overachiever within you from the artificial
chains of fear, self-doubt, and inertia.
Cassette 1: Building a Positive Self-Concept
Cassette 2: Accepting Responsibility and Taking Charge
Cassette 3: Programing for Success
Cassette 4: Goals and Goal Achieving
Cassette 5: Creative Problem Solving and Decision Making
Cassette 6: Superior Human Relations
- Self Esteem & Peak Performance: 6 cassette Audio Program. Jack Canfield. CareerTrack. © MCMXCV CareerTrack, Inc. (411:00)
This cassette program offers specific skills for keeping your self-esteem high and
reaching peak performance. Some of what Canfield teaches through this audio program
includes how to get what you want in life by letting go of your fears and how your
beliefs affect your self-esteem. He also offers techniques for strengthening relationships,
setting goals and recharging your energy and enthusiasm for your career.
Cassette 1: Side one - (28:45) How self-esteem will change your life
Cassette 1: Side two - (32:00) "I am enough"
Cassette 2: Side three - (30:55) The power of your imagination
Cassette 2: Side four - (30:35) Positive thinking and high self-esteem
Cassette 3: Side five - (30:50) Maximizing peak performance
Cassette 3: Side six - (32:35) Knowing where you're going
Cassette 4: Side seven - (30:35) The universe rewards action
Cassette 4: Side eight - (23:23) Success!
Cassette 5: Side nine - (38:13) Affirmations to build self-esteem
Cassette 5: Side ten - (45:33) Q&A with Jack: Part I
Cassette 6: Side eleven - (45:27) Q&A with Jack: Part II
Cassette 6: Side twelve - (42:20) Q&A with Jack: Part III