Identity Audit

What is an Identity Audit?

President Kim Schatzel has made the retelling of a contemporary Towson University story one of her top initiatives and a cornerstone of her “TU Matters to Maryland” presidential priority.

To help accomplish this, the university is completing an identity audit process, which uses extensive research and brand development strategy to define what makes TU distinct.

Ultimately, this research-based, multi-phase, institution-wide process will help guide all creative expression and storytelling across divisions and colleges in a way that authentically and consistently resonates with prospective students, parents, current students, faculty, staff, alumni, donors and influencers.

Who is Leading this Work?

In fall 2016, the University Marketing and Communications team began leading Towson University through an identity or brand audit process to achieve greater clarity and effectively incorporate the identity audit findings into a comprehensive, integrated, marketing campaign.
Likewise, the TU Brand Team is a cross-divisional group of faculty, staff and students that works directly with our creative partner throughout the brand strategy, creative and implementation phases. These individuals or their departments hold varying levels of responsibilities for key stakeholder engagement.

TU Brand Team

View the List of Brand Team Members

Marina Cooper, University Marketing & Communications
Timm Baldwin, Marketing & Brand Strategy
Michael Berends, University Enrollment Marketing
Ray Feldmann, University Communications & Media Relations
Louise Miller, Promotions & Events
Rick Pallansch, Creative Services
Santiago Solis, Center for Student Diversity, African-American Student Development
Bethany Pace, Provost’s Office
David Fedorchak, University Admissions
Bobbie Laur, Innovation & Applied Research, Office of Partnerships & Outreach
Pamela Gorsuch, University Marketing & Communications
Ralph Valle, Auxiliary Services, Auxiliary Marketing & Communications
Geannine Callaghan, Development
Lori Armstrong, Alumni Relations
Kathleen Maloney, Office of the President
Laila Richman, College of Education
William Huff, Athletics
Susan Picinich, College of Fine Arts & Communication
Kristin Laporte, WTMD
Jan Baum, College of Business & Economics
Lauren Mouling, Student, SGA
Alexis Alexander, Student, SGA
Jennifer Ballengee, Department of English, College of Liberal Arts
Joyce Garczynski, Cook Library
Laurie Mullen, College of Education
Susan Miltenberger, Office of Technology Services
Jennifer Stano, Office of Human Resources

Brand Team Meetings 2018

The Brand Team will meet on the following dates in 2018:
February 15
March 15
April 19
May 17
June 21
July 19
August 16
September 20

All meetings will be held from 10-11:30 a.m. in the Administration Building, room 424.  


About Our Partners

Towson University is working with nationally recognized creative partners to conduct extensive stakeholder research, to develop a brand platform and strategy, and to revisit and review the institution’s visual identity.

The research phase of the identity audit was completed in January 2017 by Ologie, an award-winning brand agency in the higher education industry. Lipman Hearne, a nationally-acclaimed brand agency from Chicago, Ill., will lead the institution through the remaining phases of the process.

Identity Audit Timeline

The timeline includes the following five phases:

PHASES 1-5 TIMELINE
1. Research   Fall 2016 - Spring 2017
2. Brand Platform & Strategy Development Summer - Fall 2017
3. Creative Expression & Visual Identity Fall 2017 - Winter 2018
4. Implementation & Campus Workshops Spring 2018
5. Audience Segmentation & Campaign Launch Summer 2018 - Fall 2018

Phase 1: Identity Audit Research 

Objectives

  1. Establish a benchmark for current perceptions of the Towson University brand, as compared to its competitive set (including direct competitor, peer and aspirant institutions). 

  2. Provide an informed approach to strategic brand development and integrated marketing and communications across the institution.
  3. Foster consensus among internal and external constituencies. 


Research Findings

  • The research revealed internal and external optimism as well as high levels of public awareness.
  • Diversity is a decision driver for TU’s prospective students and according to our prospective students, TU delivers on this need.
  • There is great consensus around associations with qualities that describe TU like “value, warmth, inclusivity, and growing in the right direction.”
  • Right now, Towson University is not considered very unique or distinctive. In fact, this is one of the biggest challenges of the brand. TU is considered by the general population to be more average and unknown.

Research Takeaways and action items

  • Identify TU’s distinctive qualities
  • Embrace and recognize our work (internally)
  • Empower the campus to be ambassadors in consistently conveying the Towson University experience
  • Creatively express the contemporary TU experience

Read the Identity Audit Research Executive Summary (PDF)

View the Identity Audit Research Presentation (PDF)

Phase 2: Brand Platform & Strategy Development

Discovery report

  • Following a brand research review, competitor institution review, communications audit, campus visit, and internal and external stakeholder focus groups, an executive summary of findings was created with key insights and implications for TU’s brand strategy.

View the Discovery Report Presentation (PDF)

Draft Brand platform and key messages

  • Brand Platform — an internal, strategic framework on which to build messages and creative development. It serves as a snapshot of who we are, why we matter and why audiences should affiliate with us.
  • Key Messages  a set of statements defining TU’s unique offer centered around a core idea and four broad, easy-to-grasp messages that equally support the core idea. 

A draft version of the brand platform and key messages was created by the TU Brand Team. Feedback was solicited from more than a dozen internal groups, boards and representative bodies.

The messages were also formally tested in focus groups of faculty, staff, current students, prospective students and prospective students’ parents. A final version of the brand platform and key messages was created based on the collective feedback received.

View the Final Brand Platform and Key Messages (PDF)

View the Complete Revisions Based on Feedback (PDF)