Assessment can help determine the effectiveness of a service-learning course and its
impact on students and community partners. The Office of Civic Engagement & Social
Responsibility offers several assessment tools to help faculty collect usable data
from service-learning courses, easily receive feedback from community partners and
students, and provide feedback on faculty service-learning experiences.
Student Learning Outcomes - Community Service Attitudes Scale (CSAS) and Qualitative
The CSAS is a tool developed by service-learning practitioners and used nationally to measure
student perceptions about community service. By administering this evaluation at the
beginning (as early as possible) and end of a service-learning course and comparing
students' pre- and post-evaluation responses, faculty can determine how a service-learning
project impacted student perceptions.
The student qualitative evaluation allows students to give written feedback on the service-learning course experience.
What did students enjoy most? What would they change? How did the service-learning
project impact them and your community partners? This evaluation should be completed
at the end of a service-learning course.
• Student Pre-Service CSAS Survey (PDF) - to be completed prior to service project
• Student Post-Service CSAS Survey (PDF) - to be completed at the end of the course
• Student Post-Service Qualitative Survey (PDF) - to be completed at the end of the course
• Article on Development and Validity of CSAS (PDF) - explains the theory behind the CSAS survey
Community Partner Feedback
Community Partner feedback should be obtained half-way through a service-learning
project and again at the end of the project. This allows community partners to provide
feedback on the service-learning partnership and identifies opportunities for improvement.
• Community Partner Midpoint Evaluation (PDF)
• Community Partner Final Evaluation – (PDF)
Faculty's insights into the benefits and challenges of teaching a service-learning
course are invaluable in developing a better support system for this work. We ask
that faculty teaching service-learning courses complete the Faculty Service-Learning
Survey at the conclusion of a service-learning course. In addition to helping us benchmark
how many students are involved in service-learning and community impact, this feedback
informs what resources faculty need to be more successful in service-learning endeavors.