These steps will guide you through upgrade procedures for macOS and Microsoft Office.
Apple releases a free new Mac operating system (macOS) every year and strongly recommends that Macs be upgraded when it is available. The university follows this recommendation and considers upgrading your macOS a must-do for university Macs because it provides updated security, feature enhancements, and prevents compatibility issues with other software.
The Office of Technology Services (OTS) can't push and automatically install certain software upgrades on Macs, including macOS upgrades and Microsoft Office. Therefore, we rely on faculty, staff, and lab managers to maintain and upgrade software on their university computers when they receive OTS notifications that upgrades are available.
We appreciate your understanding and cooperation in completing the necessary upgrades. If you need help or have questions, please call the OTS Faculty/Staff Help Center, 410-704-5151 and follow the menu options.
Macs in computer labs and classrooms will be upgraded each year on a schedule determined by college and department staff.
Carefully follow the procedures below to prevent loss of data or unexpected compatibility issues:
Upgrade Microsoft Office
Before upgrading your macOS, you'll first want to confirm that you are running the current version of Microsoft Office. Follow the Procedures to Upgrade Microsoft Office (PDF) to identify what version you have and and upgrade, if necessary.
Faculty and staff must use Microsoft Outlook 2016 to access TU email on all computers.
After confirming that you're running the current Microsoft Office version, confirm that your Mac hardware is compatible with the new macOS upgrade, see the macOS Upgrade Requirements at Apple’s macOS upgrade site. Once a macOS upgrade is completed, it can't be uninstalled and remains as the OS on the Mac until the next upgrade.
If your Mac doesn't meet the requirements, you can obtain a newer Mac with one of the options in the "Upgrading University-Owned Macs" section below.
If your university-owned Mac is not compatible with the new macOS, it has reached the end of it's useful life cycle, you'll need to upgrade the Mac to prevent issues with security and compatibility with hardware and software. Options for upgrading your Towson Mac are available through the Computer Trade-Up Program and EduCycle Computer Reconditioning Program.
Upgrading to a new OS is highly encouraged to ensure that you have security and functionality enhancement at home or on your laptop, just as you do at the office. People connect to the campus network from personally-owned computers, so keeping them secure is equally important for the benefit of the computing community as a whole.
Consult Apple’s Mac OS Support site for information and requirements.