The Apple App Store Volume Purchase Program (VPP) Facilitator is a Towson employee,
designated by their college or department to manage their app purchases. VPP enables
educational institutions to purchase Apple apps for iPad, iPod Touch, and iPhone (iOS)
devices tax-free with their university procurement card. Apple hardware or apps for
Macs are not included in VPP.
- Towson employee with a university procurement card (p-card)
- Complete and submit a link to VPP Facilitator Request Form (PDF)
- A Towson VPP email account and maildrop will be created by OTS for the Facilitator
The VPP Program Manager assists the Facilitator by providing a Towson email account
and maildrop, used as the Apple ID needed to participate in VPP.
- To monitor and maintain the Facilitator Apple ID account assigned to them by the VPP
IMPORTANT: do not share the VPP Facilitator Apple ID password with anyone.
- To purchase apps for their designated college or department at the App Store Volume
Purchase Program Portal; for information, see Apple’s VPP site.
- To distribute the app-specific codes for each app purchase to the appropriate End
Users. The End Users will redeem the app-specific codes at the iTunes App Store to
install on their devices.
Note: End Users will need iTunes installed on a Mac or Windows computer and a personal
Apple ID to redeem the apps; for End User details, see Apple’s VPP site.
- To maintain all app purchase records for the college or department including app-specific
- Facilitator needs to notify the VPP Program Manager should you cease to be the designated
Facilitator. The Program Manager will assist to transfer the Facilitator role to another
designated faculty or staff member.
Facilitator Process & Procedures
For general details on the Facilitator role, see Apple’s VPP site.
- The university VPP Program Manager will create a university email account (maildrop)
for each Facilitator to use as their VPP Apple ID to purchase apps at the App Store
Volume Purchase Program Portal.
- After the maildrop has been created, the Program Manager will send the Facilitator
the maildrop address and information for the Facilitator to setup their Apple ID.
The Program Manager will call (not email) the Facilitator to give them the temporary
Apple ID password that they will change later.
- After receiving the maildrop information, Facilitator will:
Go to the Apple ID website, select the Manage your account link, and use the maildrop account username and password given to them in step 2 above
to log on and update their Apple ID password and information.
Note: Securely save your Apple ID information for reference; you will need this information
to make app purchases.
- After updating their Apple ID account, Facilitator needs to create a connection in
Microsoft Outlook to their VPP Facilitator maildrop account.
Facilitators need to connect to their maildrop to receive the email from Apple with
app-specific codes needed to install the apps on iOS devices. For instructions on
accessing your maildrop, see Requesting and Using a Maildrop and follow the procedures in the section: Opening a Maildrop by Adding it to Your Current Outlook Profile.
Once your maildrop appears in Outlook you can access the emails sent to the Facilitator
App Purchase Notes
- An app cannot be shared and installed on other devices; one app must be purchased
per device it is installed on.
- The VVP portal does not support the purchase of in-apps (apps contained within and
associated with other apps).
- After setting up the connection to your maildrop, you are ready to purchase apps as
- Assistance: for assistance with VPP purchases, contact an Apple Education representative
at 1-800-800-2775 and follow menu options
To Access and purchase apps from the VPP Program portal:
- Go to the VPP Program portal :Program Portal: https://volume.itunes.apple.com/us/store
- Select the Sign in link and log on with your VPP Apple ID and password, e.g. ASVPP-Musicemail@example.com
- Search for and select the app you want, selected app will display details about the
app including cost, version, size, requirements, etc.
- Make app purchases with your university procurement card. The university does not support purchasing VPP Volume Voucher cards.
- Receipts with app-specific codes for app purchases will be sent to your Facilitator
maildrop; access them in Outlook; save the app store files for your records
iTunes Apple ID: to install apps purchased in the VPP program, End Users will need
an Apple ID to redeem apps with the app-specific codes that are sent to them by the
Facilitator to download and install on their devices.
College or department Facilitators will need to decide whether or not they want to
create a single department End User iTunes Apple ID for End Users to redeem app-specific
codes or let End Users use their personal iTunes Apple ID to redeem app-specific codes.
There are advantages and disadvantages to both options:
Department iTunes Apple ID for End Users
Advantages: apps are owned by the iTunes Apple ID account that is used to redeem the apps; using
a single department iTunes Apple ID assures that the apps are owned by the department
and can be recovered. Should a device be lost, stolen, or broken the app can be accessed
with the single End User Account and installed again.
Requirements: Facilitator will need to request that a maildrop be created for End User iTunes account
from the Towson VPP Program Manager, an example of an account is VPPIT-OTS@towson.edu.
This maildrop account will become the iTunes Apple ID that all End Users will use
to log in to the iTunes Store and redeem their app-specific codes to download and
install apps on their devices. CAUTION: if procurement card information is saved and
associated with this shared account all purchases will be charged to this procurement
Disadvantages: Facilitators must manage the single End User account; generally, the Facilitator
would act as End User and all apps would be redeemed and installed on devices by the
Personal iTunes Apple ID for End Users
Enables the use of personal iTunes accounts to redeem app.
Advantages: no Facilitator management time involved
Disadvantages: the apps will be owned by the person whose Apple ID account was used to redeem the
Get assistance and to learn more about the VPP program.
For information about the VPP program at TU, contact the Towson VPP Program Manager in OTS, Jack Stark at firstname.lastname@example.org.