OTS Faculty Orientation

The Office of Technology Services (OTS) provides a quick reference guides of services and resources for new faculty at Towson University.


Blackboard is Towson's online learning management system which allows you to connect with students outside the physical classroom. It can be used to distribute files such as syllabi, to collect and grade assignments or to hold discussion forums and generate tests.

  • Access your course site through Blackboard. NetID (username) and password are required to log in.
  • Blackboard Support offers faculty-specific self-help documents and video tutorials.
  • Panopto is an easy to use and flexible instructional recording package (lecture capture). This technology can help faculty connect and engage with students online and outside the classroom.

Student Computing Services (SCS)

SCS is a multifaceted technology support service available to all Towson University students. SCS is located on the first floor of Cook Library, room 35 and in West campus Towson Run 123. Students can contact SCS by phone at 410-704-5151, email at , web chat at www.towson.edu/scs, text messaging at 410-324-7271, and in-person at CK 35 and TR 123. Services offered include:

  • Service Desk provides technical support and troubleshooting assistance to students experiencing problems or seeking technology advice.
  • The Computer Lab offers PCs, iMacs, and pay-for-print services, with on-site support staff.
  • Multimedia Support Services offers training and consultations, three studios for media production and presentation rehearsal, and large format (poster) printing.
  • Emerging Technology Support Services offers 3D printing and extended (VR/AR/MR) reality access.
  • Equipment Loans gives students, faculty and staff access to digital cameras, audio recorders, and other equipment.

OTS Training

OTS Training offers free workshops to faculty, staff and students on a variety of topics as well as customized and one-on-one trainings. OTS Training provides self-help training and offers an extensive online library of video tutorials. Services include:

  • Free Workshops are available on a variety of topics. Register for a workshop.
  • Self-Help and Video Tutorials provide access to a multitude of self-help documents and videos which guide you through the different features of various software applications and Towson University systems.
  • Customized and one on one sessions are available - We will bring the training to your department or offer one-hour, one-on-one training sessions on a specific topic.
  • LinkedIn Learning is an extensive online software training tutorial video library. This video collection is available 24/7 and offers thousands of videos on software, business and creative skills. 
  • Technical support is available for Webex and Zoom, TU's online web-conferencing applications.

Client Services

Client Services serves faculty and staff through telephone, Remote Control Access, walk-in and on-site support. Located in Cook Library, Room 29, Client Services can be reached at 410-704-5151. Services include:

  • The OTS Faculty/Staff Help Center, which offers support for general computing, networking, and accounts through walk-in service, remote access, or on-site appointments.
  • Technology in the classroom, including resources on what is available and how to use it.
  • Design and planning services for Classroom Technology projects (new construction and renovations). Helps support SMART Classrooms in cooperation with colleges and departments.
  • Software and hardware service, managing of computer purchases and assisting with the integration of hardware (printers, scanners, laptop computers, smartphones, iPads and other mobile devices).


New Faculty Orientation Handouts

Be sure to check out the quick reference guide of technology services and resources.

New Faculty Orientation Video Series

These videos highlight key services offered by Blackboard, OTS Training, Client Services and PeopleSoft.

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