OTS Faculty Orientation

The Office of Technology Services (OTS) provides a quick reference guides of services and resources for new faculty at Towson University.


Blackboard is Towson's online learning management system which allows you to connect with students outside the physical classroom. It can be used to distribute files such as syllabi, to collect and grade assignments or to hold discussion forums and generate tests.

Student Computing Services (SCS)

SCS is a multifaceted technology support service available to all Towson University students. SCS is located on the first floor of Cook Library, room 35 and in West campus Towson Run 123. Students can contact SCS by phone at 410-704-5151, email at , web chat at www.towson.edu/scs, text messaging at 410-324-7271, and in-person at CK 35 and TR 123. Services offered include:

  • Service Desk provides technical support and troubleshooting assistance to students experiencing problems or seeking technology advice.
  • The Computer Lab offers PCs, iMacs, and pay-for-print services, with on-site support staff.
  • Multimedia Support Services offers training and consultations, three studios for media production and presentation rehearsal, and large format (poster) printing.
  • Emerging Technology Support Services offers 3D printing and extended (VR/AR/MR) reality access.
  • Equipment Loans gives students, faculty and staff access to digital cameras, audio recorders, and other equipment.

OTS Training

OTS Training offers free workshops to faculty, staff and students on a variety of topics as well as customized and one-on-one trainings. OTS Training provides self-help training and offers an extensive online library of video tutorials. Services include:

  • Free Workshops are available on a variety of topics. Register for a workshop.
  • Self-Help and Video Tutorials provide access to more than 150 self-help documents and over 140 videos which guide you through the different features of various software applications and Towson University systems.
  • Customized and one on one sessions are available - We will bring the training to your department or offer one-hour, one-on-one training sessions on a specific topic.
  • LinkedIn Learning is an extensive online software training tutorial video library. This video collection is available 24/7 and offers thousands of videos on software, business and creative skills. 
  • Technical support and training for Webex, an online web-conferencing application.
  • Panopto is an easy to use and flexible instructional recording package (lecture capture). This technology can help faculty connect and engage with students online and outside the classroom.

Client Services

Client Services serves faculty and staff through telephone, Remote Control Access, walk-in and on-site support. Located in Cook Library, Room 29, Client Services can be reached at 410-704-5151. Services include:

  • The OTS Faculty/Staff Help Center, which offers support for general computing, networking, and accounts through walk-in service, remote access, or on-site appointments.
  • Technology in the classroom, including resources on what is available and how to use it.
  • Design and planning services for Classroom Technology projects (new construction and renovations). Helps support SMART Classrooms in cooperation with colleges and departments.
  • Software and hardware service, managing of computer purchases and assisting with the integration of hardware (printers, scanners, laptop computers, smartphones, iPads and other mobile devices).


New Faculty Orientation Handouts

New Faculty Orientation Video Series

These videos highlight the key services offered by Blackboard, OTS Training, Client Services and Peoplesoft.

orientation videos


This video covers accessing Blackboard and your Blackboard course, using Qwickly to make your course available to students and how to receive technical support. Blackboard Orientation Video presented by Aimee Green, Blackboard Administrator

OTS Training

This video covers the services and resources available through OTS Training and Student Computer Services. Various technologies will be introduced including: Outlook, Webex, Panopto, Office 365 and Wordpress. OTS Training Orientation Video presented by Cyndi Caravello, Manager of OTS Training.

Client Services

This video covers the services provided by Client Services. Topics include: Faculty Staff Help Center, Classroom and Computer Lab Technologies, Lynda.com, EduCycle and the TechHelp system. Client Services Orientation Video presented by Kate Scanlan, Manager of Client Services

Peoplesoft - Logging In and Viewing 

This video covers how to log in to Peoplesoft, view your schedule view and download a class roster, and how to email students in your class. Peoplesoft Orientation Video presented by Brooke Basta, Curriculum Catalog Coordinator

Peoplesoft - Add/Drop 

This video covers the add/drop period during change of schedule, the waitlist, class swap and enrollment permissions. Peoplesoft Orientation Video presented by Brooke Basta, Curriculum Catalog Coordinator

Peoplesoft - Course Catalog Search

This video covers how to use the class and catalog search in Peoplesoft. Peoplesoft Orientation Video presented by Brooke Basta, Curriculum Catalog Coordinator

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