WebEx is a web-based, collaborative technology that allows users to share resources (documents, desktops, web-browsers, etc.) remotely and communicate with each other using voice, video and chat.
Please note: This service is cloud hosted and updates are not controlled by Towson University. Towson University documentation for the service is reviewed quarterly to bring it into alignment with the most recent version of the service or software.
WebEx allows faculty and staff to collaborate with colleagues, conduct interviews, meet online, record a meeting and much more using either the telephone or VoIP for audio and video. WebEx allows students to collaborate on group projects using VoIP and video.
Activation and Login
WebEx is available to faculty/staff and students. Before using WebEx as a host, you must activate your account and this only needs to be done once. After activation, you may log directly into WebEx to set up a meeting. Below are links to the faculty/staff and student environments, or you may type the URL directly into your favorite browser.
Please be sure to login to the correct environment:
- WebEx for Faculty/Staff: https://towson.webex.com
- WebEx for Students: https://towsonstudents.webex.com
In order to participate in a WebEx meeting using VOIP, participants are required to acquire headsets with microphones. Though participants may use web cameras, they are not a requirement. Standard headsets and webcams work with WebEx.
Students who do not have access to a computer and need to attend a WebEx session have the following options:
The Media Resources Service Lab
The Media Resources Service Lab is located in Room 202 of the Cook Library. It is equipped with 17 computers and is open during regular library hours. Headsets (which have been tested and are known to be in good working condition) are available for checkout.
Student Computing Services Computer Lab (SCS)
The SCS Computer Lab is located in Cook 35 and has one of the largest collections of PCs available to students at the University. It operates seven days a week during regular terms. Please bring your own headsets when using the SCS lab.
The SCS Studio
The SCS Studio is located in Room 36 in the Cook Library and is adjacent to the SCS Computer Lab. The studio is equipped with two computers. You must reserve this lab in advance for your WebEx session. Please bring your own headsets when using the SCS Studio.
Self-Help Documents to Get You Started
WebEx: Quick Reference Guide for Faculty/Staff (PDF)
This quick reference guide is designed to step you through the critical steps needed to use WebEx. Topics included are: Activation and Log In, Scheduling a Session, The User Interface and Sharing and Support.
WebEx: Quick Reference Guide for Students (PDF)
This quick reference guide is designed to take students through the critical steps needed to use WebEx. Topics included are: Activation and Log In, Using the Personal Meeting Room, Scheduling Meetings and Sharing Options.
WebEx Software Session: How to use WebEx for Conferencing and Collaborating (VIDEO)
In this video you will learn how to activate your host account, use your personal meeting room, set up audio and video and share resources.
WebEx: Downloading and Using Productivity Tools (PDF)
When using WebEx, you have the option to download and use the productivity tools provided. These tools include integration with your Outlook client, the ability to set up quick meetings and join sessions from your desktop. This self-help document will walk you through the steps to download and use the productivity tools.
If you experience problems during your meeting call the WebEx 24/7 helpdesk:
Phone: 1-866-229-3239 (U.S. and Canada Toll-Free) or 1-408-435-7088 (International Toll)
Please feel free to contact Cyndi Caravello (email@example.com or 410-704-3768) if you have any questions or desire training.