Support & Self-Help Resources

The Office of Technology Services (OTS) supports TU students with a wide range of services and resources. These include Student Computing Services (SCS)—the student's primary point of support—and many excellent self-help documents, videos and online tools from other areas of OTS.

Male student on knee pulling poster off of large-format printer

In OTS Student Computing Services (SCS), we like to say that computing is our middle name, but support is what we do. However, student technology support goes well beyond the efforts of SCS to include the tools, self-help resources and events of other equally dedicated OTS groups.

Most of these resources are applicable to all members of the TU community (faculty, staff and students). Curious clicking or searching by key phrase might land you on a resource for faculty/staff instead of one for students. If you cannot find a resource or you need assistance, please email us at .

Support Services

  • Student Computing Services  

    SCS, the university's chief student technology support group, is available in three locations and includes Service Desks, Computer Labs, Multimedia Support and Gear2Go, SCS Studios and ResNet Support.
  • OTS Training Workshops

    OTS Training provides regular opportunities for classroom-style instruction on various computing topics.

Self-Help Resources

  • TechOverture

    This is a technology guide to the computing systems, services and resources that are important to TU students, especially those new to TU.
  • NetID Tools

    Your NetID is the username and password combination you use to access your email, registration, Blackboard courses, and just about every other TU system and service on which you rely. When it's time to change your password or security question, start with NetID Tools.
  • Webmail Powered by Google

    This collection of resource links will help you master Gmail and the other Google tools that comprise your student email account.
  • Blackboard Support for Students

    If you are a TU student unfamiliar with Blackboard or seeking to refresh or expand your Bb IQ, try the OTS Self-Help Resources. Access advice on navigating, communicating, submitting assignments, using discussion boards, taking tests and many other operations. For technical support, visit the Blackboard Support Portal or call 1-844-613-0155. 
  • OTS Training Self-Help Resources

    This online library of documents and videos is a wellspring of useful information, particularly for those seeking topic overviews and hard-to-find advice.