In accordance with U.S. Department of Education regulations on federal financial aid,
the Bursar’s Office treats each term individually. This means that financial aid received
for a term must be used to credit only that term, with any excess sent out as a rebate.
It is important to note that if your account has a balance from prior term charges;
it is your responsibility to cover this balance with your rebate or another funding
source prior to registering for the following term. In addition, if you drop classes
from your schedule or withdraw from the university, you may have to repay some or
all of your rebate.
The Bursar’s Office uses DOC to make it easy for students to get their rebates without
coming to the Bursar's Office in person. If you elect to enroll, your student rebate
will be transmitted electronically to the bank account of your choice. If you do not
enroll, your rebate will be automatically mailed to the permanent address you have
on file with TU. At this time, only students can sign up, therefore all rebates from
Parent Plus loans will be mailed to the borrowing parent directly to the permanent
address on file.
Please note that the first time you log in to the system, you will need to have the
unique code that BankMobile Disbursements (Our third party payment processor) sent
to you. The code was sent in a bright green envelope to the permanent address you
have on file with TU. It was also emailed to each TU students' email address. If you
do not have this code, please see the FAQs in order to proceed.
Who processes rebates and refunds?
The Bursar’s Office initiates rebates and refunds on your behalf any time a credit
occurs for the term on your account. However, the actual payment to you is provided
by a third party partner. Beginning July 1st, 2016, BankMobile Disbursements replaces
our prior third party partner PNC Bank. Please see below for more information.
I had signed up for DOC in the past when it was PNC Bank. Do I need to do anything?
Yes. As of July 1, 2016, all DOC rebate payments will be completed by BankMobile Disbursements.
For your privacy and security, the personal information you gave to PNC was not given
to BankMobile Disbursements. This means everyone will need to sign up for DOC and
It looks like I need a code to access DOC/BankMobile for the first time enrollment.
What if I lost it or never got one?
BankMobile Disbursements assigns a unique code for each student as part of the security
process. Your code was put in bright green envelope and sent to you at the permanent
address you have on file with the university. Approximately one week later, the code
was also send to each TU student's email address. Check those locations first. If
you cannot locate or have lost this packet, you may generate your own personal code
(using the “Need a Code?” link) to sign up for a refund selection .
How do I know if I will receive a rebate?
Anytime there is a credit balance on your account which exceeds financial aid for
your term charges, you will receive a rebate.
When can I expect my rebate to arrive?
The fastest way to receive a rebate is to sign up for direct deposit. You can choose
to have the rebate deposited in any bank account you already have, or you can elect
to sign up for a new account with BankMobile Disbursements. You may still opt to receive
a mailed paper check, but processing times for that option are longer. Amongst all
options, rebates are generally received in 14 days or less after the excess credit
occurred on your account. An email will be sent to your TU campus email when a rebate
has been ordered and the (up to) 14 day process has begun.
If I choose not to enroll in DOC, how do I get my rebate?
Students who choose not to enroll in DOC will receive a paper check by default. It's
important to note that not enrolling affects the time it takes for you to get your
money. If you don’t choose a rebate/refund preference, your funds will automatically
be held for two weeks and then sent via a paper check to the permanent address on
file with TU. This delay can be avoided if you confirm your refund method selection
ahead of time. Even if you don’t think you’re going to get a rebate or refund this
semester, it’s still important to sign up. Your preference will be saved and used
for future rebates and refunds.
How can I have my rebate check mailed to a local address?
If you prefer to have a paper check mailed, you may still change the address to which
your check is sent. Go to your TU student center page and click “DOC Account Log in.”
This will direct you to the secure BankMobile Disbursements page. Click the “User
Profile” tab at the top, then click “Address & Phone”. Finally, select “Update” within
the primary address box, make your changes and select “Update Address” once again
to save the changes. You will receive an email from BankMobile Disbursements verifying
this change. Please ensure its accuracy and update anytime you move. Also note that
changing your address within the BankMobile Disbursements page does not change your
address with Towson University. The address change process, as outlined above, only
pertains to rebate/refund processing.
Is there a fee to use DOC?
No. DOC is a completely free service to our students, whether you choose direct deposit
or a paper check.
Can I choose any bank for my rebate direct deposit?
Yes. You may choose any checking or savings account that has a routing number and
account number that is eligible to receive direct deposits.
How could I receive a rebate and still have a balance due on my account with a registration
The Bursar’s Office must comply with federal Title IV regulations. Charges that occur
outside of the financial aid year cannot be paid. For this reason it is very important
that you check your account status after receiving a rebate and throughout the term.
Accounts showing a balance above $250 will be placed under a registration hold. The
balance must be paid prior to registering for the next term you wish to attend.
I have a credit on my account. My financial aid for the term is from both student
loans and parent loans. Will I receive the rebate or will my parent?
It depends on whether your parent, when applying for the PLUS loan, selected to allow
the excess funds from the Plus loan to be forwarded to the student or not.
If your parent selected the option to have the excess funds go back to them, the Bursar’s
Office will send the Plus loan rebate via postal mail to the parent borrower’s address
on file. If the credit in your account is greater than the entire parent loan amount
disbursed, a second rebate will be sent via DOC for the difference directly to the
I’m a parent with a PLUS loan, can I sign up for DOC direct deposit or must I receive
a paper check?
At this time, parents can not sign up for DOC. You will receive a paper check.
What do the rebate or refund descriptions in my student account activity mean?
The following descriptions are as a result of excess credit on your account:
||REASON REBATE/REFUND WAS ORDERED
|Financial Aid Rebate AA – DOC
||Rebate is expected but is currently on hold before being ordered.
Financial aid must be disbursed to your account approximately 10 days prior to a term
start. We begin processing at this point.
|Financial Aid Rebate – DOC
||Excess credit from Financial Aid
|TowsonU Bursar Refund – DOC
||Credit on your account from cash, check or credit overpayment
|Withdrawal Refund – DOC
||Credit due to course withdrawal
|Schedule Change Refund – DOC
||Credit from a course schedule change
|Financial Petition Refund – DOC
||Credit from an approved financial petition
|Deposit Refund – DOC
||Credit from a housing deposit reversal
|Housing Refund – DOC
||Credit from a housing plan change
|Meal Plan Refund – DOC
||Credit from a meal plan change
I have created a DOC account, but am having technical problems. What do I do?
||WHO TO CONTACT
|Questions about login information,
rebate options, addresses rebates
are sent, or updating your DOC account
|Questions about the timing or the
amount of your refund
My question hasn’t been answered, who can I speak to?