If your financial aid award exceeds all charges for the term, you will be issued a rebate. You will be notified through your TU email address if one has been issued to you. Rebates can be expected no earlier than 5-7 days after the disbursement of your financial aid.
In accordance with U.S. Department of Education regulations on federal financial aid, the Student & University Billing Office treats each term individually. This means that financial aid received for a term must be used to credit only that term, with any excess sent out as a rebate. It is important to note that if your account has a balance from prior term charges; it is your responsibility to cover this balance with your rebate or another funding source prior to registering for the following term. In addition, if you drop classes from your schedule or withdraw from the university, you may have to repay some or all of your rebate.
Disbursement Online Center (DOC) Account
The Student & University Billing Office uses DOC to make it easy for students to get their rebates without coming to the Student & University Billing Office in person. If you elect to enroll, your student rebate will be transmitted electronically to the bank account of your choice. If you do not enroll, your rebate will be automatically mailed to the permanent address you have on file with TU. At this time, only students can sign up, therefore all rebates from Parent Plus loans will be mailed to the borrowing parent directly to the permanent address on file.
Enrollment is free of charge and can be done by going to myTU for Students. Once there:
Login to Towson Online Services Student Dashboard
Click/Tap Student & Faculty Dashboard (tile)
Click/Tap the Financials Menu (left menu)
Click/Tap DOC Account Login (BankMobile)
Please note that the first time you log in to the system, you will need to have the unique code that BankMobile Disbursements (Our third party payment processor) sent to you. The code was sent in a bright green envelope to the permanent address you have on file with TU. It was also emailed to each TU students' email address. If you do not have this code, please see the FAQs in order to proceed.
Frequently Asked Questions
Who processes rebates and refunds?
I had signed up for DOC in the past when it was PNC Bank. Do I need to do anything?
It looks like I need a code to access DOC/BankMobile for the first time enrollment. What if I lost it or never got one?
How do I know if I will receive a rebate?
When can I expect my rebate to arrive?
If I choose not to enroll in DOC, how do I get my rebate?
How can I have my rebate check mailed to a local address?
Is there a fee to use DOC?
Can I choose any bank for my rebate direct deposit?
How could I receive a rebate and still have a balance due on my account with a registration hold?
I have a credit on my account. My financial aid for the term is from both student loans and parent loans. Will I receive the rebate or will my parent?
If your parent selected the option to have the excess funds go back to them, the Student & University Billing Office will send the Plus loan rebate via postal mail to the parent borrower’s address on file. If the credit in your account is greater than the entire parent loan amount disbursed, a second rebate will be sent via DOC for the difference directly to the student.
I’m a parent with a PLUS loan, can I sign up for DOC direct deposit or must I receive a paper check?
What do the rebate or refund descriptions in my student account activity mean?
The following descriptions are as a result of excess credit on your account:
|REASON REBATE/REFUND WAS ORDERED
|Financial Aid Rebate AA – DOC
|Rebate is expected but is currently on hold before being ordered.
Financial aid must be disbursed to your account approximately 10 days prior to a term start. We begin processing at this point.
|Financial Aid Rebate – DOC
|Excess credit from Financial Aid
|TowsonU Bursar Refund – DOC
|Credit on your account from cash, check or credit overpayment
|Withdrawal Refund – DOC
|Credit due to course withdrawal
|Schedule Change Refund – DOC
|Credit from a course schedule change
|Financial Petition Refund – DOC
|Credit from an approved financial petition
|Deposit Refund – DOC
|Credit from a housing deposit reversal
|Housing Refund – DOC
|Credit from a housing plan change
|Meal Plan Refund – DOC
|Credit from a meal plan change
I have created a DOC account, but am having technical problems. What do I do?
|WHO TO CONTACT
|Questions about login information,
rebate options, addresses rebates
are sent, or updating your DOC account
|Questions about the timing or the
amount of your refund
|Student & University Billing Office
My question hasn’t been answered, who can I speak to?