Who processes rebates and refunds?
The Student & University Billing Office initiates rebates and refunds on your behalf
any time a credit occurs for the term on your account. However, the actual payment
to you is provided by a third party partner. Beginning July 1st, 2016, BankMobile
Disbursements replaces our prior third party partner PNC Bank. Please see below for
I had signed up for DOC in the past when it was PNC Bank. Do I need to do anything?
Yes. As of July 1, 2016, all DOC rebate payments will be completed by BankMobile Disbursements.
For your privacy and security, the personal information you gave to PNC was not given
to BankMobile Disbursements. This means everyone will need to sign up for DOC and
It looks like I need a code to access DOC/BankMobile for the first time enrollment.
What if I lost it or never got one?
BankMobile Disbursements assigns a unique code for each student as part of the security
process. Your code was put in bright green envelope and sent to you at the permanent
address you have on file with the university. Approximately one week later, the code
was also send to each TU student's email address. Check those locations first. If
you cannot locate or have lost this packet, you may generate your own personal code
(using the “Need a Code?” link) to sign up for a refund selection .
How do I know if I will receive a rebate?
Anytime there is a credit balance on your account which exceeds financial aid for
your term charges, you will receive a rebate.
When can I expect my rebate to arrive?
The fastest way to receive a rebate is to sign up for direct deposit. You can choose
to have the rebate deposited in any bank account you already have, or you can elect
to sign up for a new account with BankMobile Disbursements. You may still opt to receive
a mailed paper check, but processing times for that option are longer. Amongst all
options, rebates are generally received in 14 days or less after the excess credit
occurred on your account. An email will be sent to your TU campus email when a rebate
has been ordered and the (up to) 14 day process has begun.
If I choose not to enroll in DOC, how do I get my rebate?
Students who choose not to enroll in DOC will receive a paper check by default. It's
important to note that not enrolling affects the time it takes for you to get your
money. If you don’t choose a rebate/refund preference, your funds will automatically
be held for two weeks and then sent via a paper check to the permanent address on
file with TU. This delay can be avoided if you confirm your refund method selection
ahead of time. Even if you don’t think you’re going to get a rebate or refund this
semester, it’s still important to sign up. Your preference will be saved and used
for future rebates and refunds.
How can I have my rebate check mailed to a local address?
If you prefer to have a paper check mailed, you may still change the address to which
your check is sent. Go to your TU student center page and click “DOC Account Log in.”
This will direct you to the secure BankMobile Disbursements page. Click the “User
Profile” tab at the top, then click “Address & Phone”. Finally, select “Update” within
the primary address box, make your changes and select “Update Address” once again
to save the changes. You will receive an email from BankMobile Disbursements verifying
this change. Please ensure its accuracy and update anytime you move. Also note that
changing your address within the BankMobile Disbursements page does not change your
address with Towson University. The address change process, as outlined above, only
pertains to rebate/refund processing.
Is there a fee to use DOC?
No. DOC is a completely free service to our students, whether you choose direct deposit
or a paper check.
Can I choose any bank for my rebate direct deposit?
Yes. You may choose any checking or savings account that has a routing number and
account number that is eligible to receive direct deposits.
How could I receive a rebate and still have a balance due on my account with a registration
The Student & University Billing Office must comply with federal Title IV regulations.
Charges that occur outside of the financial aid year cannot be paid. For this reason
it is very important that you check your account status after receiving a rebate and
throughout the term. Accounts showing a balance above $250 will be placed under a
registration hold. The balance must be paid prior to registering for the next term
you wish to attend.
I have a credit on my account. My financial aid for the term is from both student
loans and parent loans. Will I receive the rebate or will my parent?
It depends on whether your parent, when applying for the PLUS loan, selected to allow
the excess funds from the Plus loan to be forwarded to the student or not.
If your parent selected the option to have the excess funds go back to them, the Student
& University Billing Office will send the Plus loan rebate via postal mail to the
parent borrower’s address on file. If the credit in your account is greater than the
entire parent loan amount disbursed, a second rebate will be sent via DOC for the
difference directly to the student.
I’m a parent with a PLUS loan, can I sign up for DOC direct deposit or must I receive
a paper check?
At this time, parents can not sign up for DOC. You will receive a paper check.
What do the rebate or refund descriptions in my student account activity mean?
The following descriptions are as a result of excess credit on your account:
||REASON REBATE/REFUND WAS ORDERED
|Financial Aid Rebate AA – DOC
||Rebate is expected but is currently on hold before being ordered.
Financial aid must be disbursed to your account approximately 10 days prior to a term
start. We begin processing at this point.
|Financial Aid Rebate – DOC
||Excess credit from Financial Aid
|TowsonU Bursar Refund – DOC
||Credit on your account from cash, check or credit overpayment
|Withdrawal Refund – DOC
||Credit due to course withdrawal
|Schedule Change Refund – DOC
||Credit from a course schedule change
|Financial Petition Refund – DOC
||Credit from an approved financial petition
|Deposit Refund – DOC
||Credit from a housing deposit reversal
|Housing Refund – DOC
||Credit from a housing plan change
|Meal Plan Refund – DOC
||Credit from a meal plan change
I have created a DOC account, but am having technical problems. What do I do?
||WHO TO CONTACT
|Questions about login information,
rebate options, addresses rebates
are sent, or updating your DOC account
|Questions about the timing or the
amount of your refund
|Student & University Billing Office
My question hasn’t been answered, who can I speak to?