Duo is a multi-factor authentication tool chosen by Towson University to prevent data
breaches, and to prove that you are you. This page provides self-help resources for using Duo at TU.
This service and vendor documentation are cloud hosted. Updates are not controlled
by Towson University. TU-specific documentation is reviewed quarterly to bring it
into alignment with the most recent version of the service or software.
What is Duo Multi-Factor Authentication (Duo)?
Duo is a security method that requires a second form of identification to help you securely login to systems the
university wants to strongly protect. All current faculty and staff are required to use Duo when using their NetID to access certain TU resources and authenticate their identity using both their password and enrolled mobile device. Students, student employees, retirees and Guest NetIDs are not eligible to use Duo
at this time, except for accounts idenitifed with acess to confidential or sensitive
Services requiring Duo
Services include, but are not limited to, Office 365, Salesforce, PeopleSoft HCM, Towson Online Services, Stratus Financials,
Omni CMS, Taleo and Remote Desktop. This list is subject to change.
Use the NetID Management System to enroll, or manage Duo devices, hardware tokens,
and emergency passcodes.
Duo and NetID Management
See more Duo self-help articles.
Frequently Asked Questions
How do I authenticate with my smart phone if I don't have a cell signal, data, or
a reliable Wi-Fi connection?
You can use the Duo mobile app (available for smartphone or tablet) to generate passcodes even if you don't have an Internet, Wi-Fi, or a cellular connection.
My account is locked out from multiple bad attempts (or Duo is stating that "my session
has expired"). What should I do?
The most common reason for your account to be locked out is from multiple incorrect
NetID password attempts or multiple failed Duo login attempts in a row. Wait for your
NetID and your Duo access to both automatically unlock after 10 minutes, or contact
the OTS Faculty/Staff Help Center at 410-704-5151 for assistance.
I don't want to log in every day. How do I get Duo to "remember me" for an extended
period of time?
When authenticating with Duo through a web browser, you may see a "Remember me for
30 days" option. If the computer is not a shared or public machine, you can enable
this option to avoid Duo authentication requests for up to 30 days. This will remain
in effect as long as you are authenticating on the same computer/browser, and do not
clear browser cookies. If you configured Duo to automatically call your phone or send
you a push notification, the "Remember me for 30 days" option may be grayed out or
hidden when the Duo prompt first appears. If the option is unavailable, you must click
"Cancel" on the blue bar, and repeat the authentication process to access the “Remember
If I don't have a supported mobile device, what options do I have for using Duo?
You do not need to have a mobile device to use Duo. Landlines (like an office or home
phone) can be used to authenticate via a phone call. In limited circumstances, a hardware
token (a small electronic device that may be attached to a keychain and generates
a passcode) can be requested by contacting the OTS Faculty/Staff Help Center.
Is the Duo mobile app free? When I try to get Duo from the Apple App Store, I’m asked
for payment information.
Yes, the Duo mobile app is free. However, the Apple App Store requires payment information
on record even when downloading a free app.
For additional assistance with Duo, submit a TechHelp service request, or contact the OTS Faculty/Staff Help Center.