Office of Technology Services
The Office of Technology Services (OTS) provides technology services, information, training, resources and support to the students, faculty and staff of Towson University.
Experiencing a service issue?
Technology questions? We’re here to help. If you need to accomplish something specific, see popular links below. If you are not sure what you need, contact OTS at 410-704-5151 for guidance.
Use TechHelp to report issues, get support and search self-help articles in one place.Launch TechHelp
Activate a new student, faculty or staff NetID.
Already have a NetID? Use the NetID management tool to manage an existing account, reset a password, or request and manage a Guest account.
Get Support/Contact Us
For technology help, students should contact Student Computing Services, faculty and staff should contact the OTS Faculty/Staff Help Center. For help with classroom technology, contact CCLT. Anyone can submit a TechHelp online service request.
For Blackboard help, contact the TU Blackboard Team. For business-related items, contact OTS' Administrative Offices. Register for OTS Alerts to stay informed of planned and unplanned system outages that could affect your work or studies.
Choose a Web Conferencing Tool
See the options and learn more about choosing a Web Conferencing Tool like Webex, Zoom or Blackboard Collaborate Ultra for your virtual meeting or class session.
Connect to Wi-Fi
Learn about the TU Wireless Network and how to connect.
Learn about Hardware and Software Options
Inquire about an application or request a technology service for your office by submitting a TechHelp Service Request (NetID required), or get help with the Residential Network (ResNet). Search tech self-help instructional resources or get assistance with or find a technology-equipped classroom.
Access Cybersecurity Resources
Learn how to protect yourself and the university online, increase your security awareness, recognize and report phishing, report a cybersecurity incident and help protect your NetID with Duo Multi-Factor Authentication.
Access some of TU's widely-used applications through myTU for Students, myTU for Faculty/Staff, or directly through Blackboard, student email, faculty/staff email, TU desktop:Virtual Workspace, Microsoft 365.