Office of Technology Services

The Office of Technology Services (OTS) provides technology services, information, training, resources and support to the students, faculty and staff of Towson University.

Experiencing a service issue?

Stay up to date on the status of campus services

Check OTS Alerts to see if there is a campus-wide or building-specific technology service issue. If you're experiencing a problem and don't see it on OTS Alerts, report Wi-Fi or other technology service issues.  

Students working together on a laptop in a lounge
Get connected.
professor and student adjusting digital video camera
Student Computing Services has the tools that let you create.
Professor and student looking at items on a computer screen
OTS offers technology and training for teaching.

Technology questions? We’re here to help. If you need to accomplish something specific, see popular links below. If you are not sure what you need, contact OTS at 410-704-5151 for guidance.

Use TechHelp to report issues, get support and search self-help articles in one place.

Launch TechHelp

Get Started

Activate a new student, faculty or staff NetID.

Already have a NetID? Use the NetID management tool to manage an existing account, reset a password, or request and manage a Guest account.

Get Support/Contact Us

For technology help, students should contact Student Computing Services, faculty and staff should contact the OTS Faculty/Staff Help Center. For help with classroom technology, contact CCLT.  Anyone can submit a TechHelp online service request.

For Blackboard help, contact the TU Blackboard Team. For business-related items, contact OTS' Administrative Offices. Register for OTS Alerts to stay informed of planned and unplanned system outages that could affect your work or studies.

Choose a Web Conferencing Tool

See the options and learn more about choosing a Web Conferencing Tool like Webex, Zoom or Blackboard Collaborate Ultra for your virtual meeting or class session.

Connect to Wi-Fi

Learn about the TU Wireless Network and how to connect.

Learn about Hardware and Software Options

Find, request, or manage software or Cloud apps, buy or replace a computer. See recommended hardware and Mac resources.

Request Services

Inquire about an application or request a technology service for your office by submitting a TechHelp Service Request (NetID required), or get help with the Residential Network (ResNet). Search tech self-help instructional resources or get assistance with or find a technology-equipped classroom.

Access Cybersecurity Resources 

Learn how to protect yourself and the university online, increase your security awareness, recognize and phishing, report a cybersecurity incident and help protect your NetID with Duo Multi-Factor Authentication. 

Log In 

Access some of TU's widely-used applications through myTU for Students, myTU for Faculty/Staff, or directly through Blackboard, student email, faculty/staff email, TU desktop:Virtual Workspace, Microsoft 365.

Work or Learn Remotely

Learn about and bookmark resources for learning (students),  teaching (faculty) and working (staff) from anywhere.