The Office of Technology Services (OTS) provides technology information, training, resources and support to the students, faculty and staff of Towson University.
Quick Links
Office of Technology Services
Need Help?
Here’s how to get tech support when learning and working remotely:
STUDENTS
- For technology-related issues, including connectivity, service, or login issues, contact Student Computing Services.
- For Blackboard-specific issues, contact the TU Blackboard Team.
- Submit a TechHelp online service request. There could be higher than normal volume, so thanks for your patience while we provide support to the campus.
- Register for OTS Alerts to stay informed of planned and unplanned system outages that could affect your studies.
- Learn about and bookmark resources for learning remotely.
FACULTY/STAFF
- For help with classroom technology, contact CCLT. Classroom technologies are available that can help with remote teaching and learning. Contact us for guidance and advice.
- For Blackboard-specific issues, contact the TU Blackboard Team.
- For all other technology-related issues, contact the Faculty/Staff Help Center.
- Submit a TechHelp online service request. There could be higher than normal volume, so thanks for your patience while we provide support to the campus.
- Register for OTS Alerts to stay informed of planned and unplanned system outages that could affect your work.
- Learn about and bookmark resources for teaching remotely (faculty) and working remotely (staff).
Technology questions? We’re here to help. If you need to accomplish something specific, see our most popular links below. If you are not sure what you need, begin by selecting your role at TU or contact OTS at 410-704-5151 for guidance.
Get Started
Get started as a new student or new faculty or staff member. Create or reset a Faculty/Staff NetID or Faculty/Staff Password.
Get Support/Contact Us
For technology help, students should contact Student Computing Services, faculty and staff should contact OTS Faculty/Staff Help Center. For business-related items, contact OTS' Administrative Offices. Register for OTS Alerts to stay informed of planned and unplanned system outages that could affect your work or studies.
Choose a Web Conferencing Tool
See the options and learn more about choosing a Web Conferencing Tool like Webex Meetings, Webex Teams, Zoom, or Blackboard Collaborate Ultra for your virtual meeting or class session.
Connect to Wi-Fi
Learn about the TU Wireless Network and how to connect.
Learn about Hardware and Software Options
Find, request, or manage software or Cloud apps, buy or replace a Computer. See recommended Hardware and Mac resources.
Request Services
Inquire about an application or request a technology service for your office by submitting a TechHelp Service Request (NetID required), or get help with the Residential Network (ResNet). Book technology training for your office or department, search tech self-help instructional resources, or get assistance with or find a technology-equipped classroom.
Access Cybersecurity Resources
Learn how to protect yourself and the university online, increase your security awareness, recognize and report phishing, report a cybersecurity incident and help protect your NetID with Duo Multi-Factor Authentication.
Log In
Access some of TU's most widely-used applications: myTU (grades, class schedules, records, etc.), Blackboard, student email, faculty/staff email, TU desktop:Virtual Workspace, Office 365.
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Contact Information
Office of Technology Services
Location
OTS Administrative Offices: Administration Building, Suite 113
OTS Main: Cook Library, Room 29
OTS Main: Cook Library, Room 29
Hours
Monday - Friday
8:00 a.m. - 5:00 p.m.
8:00 a.m. - 5:00 p.m.
Phone
Fax