In the event of staff needing to work remotely, it is important that business and administrative activities can continue. Become familiar with the TU technology tools that make working remotely possible.
See specifics for recommended hardware.
These tasks are ordered from basic to more complex.
|Task||Use this service||How to use it|
|Access TU email and calendar||Self-Help (PDF)|
|Access Office 365 suite (TU email, Word, Excel, SharePoint, PowerPoint, OneDrive)||Office 365
|Office 365 Information Page
|Work as if at your TU Desktop (including email and your drives). *You can remote in from a Mac or PC to your TU PC, but not into a TU Mac. If remoting into an office Mac, use Office 365 to access your email and drives.||Remote Desktop||Self-Help from Mac (PDF), Self-Help from PC (PDF) and video.|
Reset or change an expired password before leaving your office
|NetID Tools||Self-Help (PDF)|
|Change your password remotely while working on a TU computer||NetID Tools||Follow directions on the webpage|
|Store non-confidential files and share documents||OneDrive (Office 365)||Self-Help (PDF)|
|Store confidential data||Your existing Secureshare||Available through Remote Desktop|
|Access online university items like network shares such as DeptShare, JumboShare, CustomShare, O: and H: drives, etc.||Virtual Private Network||Self-Help Mac (PDF), Self-Help PC (PDF)|
|Task||Use this Service||How to use it|
|Schedule and attend meetings remotely using voice and video||Webex Meetings or Zoom
|Create online spaces for your team to quickly collaborate, chat, and meet||Webex Teams
|Task||use this service||how to use it|
|Check your desk phone voicemail||See it in your Outlook inbox, call into your desk phone from off campus||Self-Help (PDF)
|Forward desk phone calls
||Set up call forwarding through the Phone Self-Care Portal. *This must be done before you leave the office.||Self-Help (PDF)
|Call another Webex user with your computer or mobile device (use just audio or audio and video)||Webex Teams||Cisco Support|
For help with technology-related issues like connectivity, service, or login issues, contact the Faculty/Staff Help Center at 410-704-5151. You'll be able to speak or online chat with staff during business hours. Also please note hours and support options at the Faculty/Staff Help Center.
We're predicting higher than normal volume and length of phone calls leading up to and during the semester, so thanks for your patience while we provide support to the campus. You can also submit a TechHelp service request at any time.