Staff Technology Resources for Remote Working

In the event of staff needing to work remotely, it is important that business and administrative activities can continue. Become familiar with the TU technology tools that make working remotely possible.

Prepare in advance

Have this recommended office equipment 

  • A computer (PC or Mac)TU desktop computers should not be removed from campus as they are configured to work within the University environment.
  • Peripherals (headphones and camera). Bring home these items from your office if you have approval from your supervisor.
  • Secure, reliable high-speed internet. Research and optimize your home connectivity.
    • An Ethernet cable – directly connecting your computer to the Internet is more reliable and stable than Wi-Fi, which is important when participating in online courses, events, meetings and presentations.
    • A hotspot - if you don't have reliable, high-speed Internet access, check with your mobile provider to see if you can activate your phone’s hotspot feature. This allows connection of laptops to the Internet, and usually, hotspot data is counted differently than regular phone data use.

See specifics for recommended hardware.

Do these things before leaving campus

  • Save your work. Consider saving files you’ll need to your file storage on OneDrive.
  • Leave your office computer turned on.
  • If you have an individual desk phone line, forward your calls. This must be done from your TU computer. 
  • Be ready to use DUO Multi-Factor Authentication so you can log into TU resources.

Follow these basic recommendations

  • Use Remote Desktop whenever possible.
  • Store non-confidential files on your OneDrive
  • Store confidential data on your existing SecureShare (available through Remote Desktop).
  • Visit OTS Training’s Self-Help Learning Resources webpage for PDFs and videos that help explain how to use TU technologies.
  • Connect your TU laptop to VPN once every two weeks for a few hours to ensure you continue your access to TU services and avoid connectivity issues.

Connecting, accessing­ and storing­­

These tasks are ordered from basic to more complex.

Task Use this service How to use it
Access TU email and calendar

Outlook for the web 

Self-Help (PDF)
Access Office 365 suite (TU email, Word, Excel, SharePoint, PowerPoint, OneDrive) Office 365

 

Office 365 Information Page
Work as if at your TU Desktop (including email and your drives). *You can remote in from a Mac or PC to your TU PC, but not into a TU Mac. If remoting into an office Mac, use Office 365 to access your email and drives. Remote Desktop Self-Help from Mac (PDF), Self-Help from PC (PDF) and video.

Reset or change an expired password before leaving your office

NetID Tools Self-Help (PDF)
Change your password remotely while working on a TU computer NetID Tools Follow directions on the webpage
Store non-confidential files and share documents OneDrive (Office 365) Self-Help (PDF)
Store confidential data Your existing Secureshare Available through Remote Desktop
Access online university items like network shares such as DeptShare, JumboShare, CustomShare, O: and H: drives, etc.  Virtual Private Network Self-Help Mac (PDF)Self-Help PC (PDF)

Online meetings and collaboration

To determine which option best fits your needs, see an overview or watch this video.

Task Use this Service How to use it
Schedule and attend meetings remotely using voice and video Webex Meetings or Zoom

Webex: You'll first need to activate your account. Self-Help (PDF)

Zoom: Follow steps on webpage. Make sure to use your TU account (PDF).

Create online spaces for your team to quickly collaborate, chat, and meet Webex Teams
Self-Help (PDF)

Phones and voicemail

Task use this service how to use it
Check your desk phone voicemail See it in your Outlook inbox, call into your desk phone from off campus Self-Help (PDF)
Forward desk phone calls

Set up call forwarding through the Phone Self-Care Portal. *This must be done before you leave the office. Self-Help (PDF)
Call another Webex user with your computer or mobile device (use just audio or audio and video) Webex Teams Cisco Support

Security

  • Be aware of suspicious email (a phish) and internet scams. Report phishing by using the Report Phish button in Outlook when working from a desktop or laptop, or forward it to if on a mobile device.
  • Make sure your personal computers are protected with up-to-date antivirus software-especially if you're using it for TU business. Learn more.
  • Be sure you have the latest updates installed for your personal computer's operating system.
  • Use secure wi-fi. Don’t access TU resources on free wi-fi.
  • For resources and more info, including guidelines for hosting secure online meetings, visit TU's Office of Information Security website 

Support options

For help with technology-related issues like connectivity, service, or login issues, contact the Faculty/Staff Help Center at 410-704-5151. You'll be able to speak or online chat with staff during business hours. Also please note hours and support options at the Faculty/Staff Help Center.

We're predicting higher than normal volume and length of phone calls leading up to and during the semester, so thanks for your patience while we provide support to the campus. You can also submit a TechHelp service request at any time.

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