OTS Technology Orientation

The information below represents critical technologies with which each employee of Towson University should be familiar. All information is offered in a digital format; however, workshops are also offered on many of these technologies.

We provide this information in a variety of formats including videos and self-help resources. Feel free to work through the information at your own pace. Any questions may be directed to .

Technology Basics

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HOW TO MANAGE YOUR NETID AND PASSWORD

Every student, faculty member and staff member has a NetID, which is the core computing account providing access to a variety of computing services. As such, the NetID requires a password. This password needs to be changed every 90 days. Visit NetID Tools to learn more.

Watch the Video 

 

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ALL ABOUT EMAIL

There are multiple ways to retrieve email at Towson University both on and off campus. This how-to video will introduce you to the various methods and help clear up any misunderstanding along the way. 

Watch the Video 

 

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USING THE OUTLOOK APP

The Outlook app from Microsoft allows users to sync their Towson University email, calendars, contacts and tasks. Visit Mobile Devices to learn more.

Watch the Video 

 

 

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Using Desktop phones

Towson University uses CISCO IP phones. You may have either a 2 or a 6 line phone. Some Administrative Assistants will have a different phone depending on department needs. Use the Quick User Guide (PDF) to learn the basics of using the phone. Visit Office Phone & Voicemail to learn more.

 

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PRINTING ON CAMPUS

Printer Logic is the software that OTS uses to manage the network of printers here on campus. This video steps you through the process of installing a printer using Printer Logic. Read Printer Logic for PC/Mac (PDF) to learn more.

Watch the Video 

 

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OBTAINING TEMPORARY COMPUTER ADMINISTRATor RIGHTS

If you need to install an application on your computer, you will need temporary computer administrator rights. This can be administered by yourself (if you are a faculty or staff member) or for another person. Visit Temporary Computer Administrator Rights Tool to access the service.

Watch the Video 

 

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DOWNLOADING SOFTWARE

As a convenience to you, all of the common software you may use is available via the Software Center. This program is automatically installed on your TU-owned machine. Visit the Software Search tool to view a list of available software.

Watch the Video 

 

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File Delivery Service

TU’s File Delivery Service (FDS) is an outlet for users to securely share files too large to send as attachments through conventional delivery services, such as email.  FDS can be used by TU faculty, staff, and students to send files to people both inside the Towson network and non-Towson members. 

Watch the Video 

 

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TechHelp

Use your Towson University NetID and password to log into TechHelp to submit or monitor your own technology service requests. This system allows you to view a history of each service request and gives you email updates whenever a service request has been actioned upon.

Watch the Video  

 

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LinkedIn Learning

TU students, faculty and staff members have free access to LinkedIn Learning, an online learning platform that works as a supplemental library for faculty and a learning resource for students.  Watch the Video  

 

 

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HOW CAN I CONNECT TO MY TU COMPUTER REMOTELY?

If you are at home or across campus, you may need access to Towson University resources. There are two ways to connect to and use Towson University resources remotely.

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REMOTE DESKTOP

Connect remotely to your Windows-based Towson computer from any other Windows-based computer. Visit Virtual Workspace & Remote Access to learn more. 

Watch the Video 

 

 

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VIRTUAL WORKSPACE

A web-based, remote access product that allows TU users to remotely access the Towson Desktop, secure shared drives and published applications from virtually any computer anywhere with an internet connection and a web browser. Visit Virtual Workspace & Remote Access to learn more. 

Watch the Video  

 

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UNDERSTANDING NETWORK DRIVES

When storing files on your Towson computer, it is always best to save it to a network drive. Network drives are backed up automatically and you can access them from any computer, even remotely.

Read the Self-Help Document (PDF)


Collaboration

Picking the right communication tool can be confusing. The communication toolkit webpage will help you decipher which tool to use when to use it.

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STORAGE IN THE CLOUD

Office 365 is a set of cloud-hosted and office suite applications that allows you to work anywhere using your favorite device. Whether you're at the office, at home or traveling, you can create and edit documents or collaborate with others. Visit Office 365 to learn more.

Watch the Video

 

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WEBEX

Webex is a web-based, collaborative technology that allows users to share resources (documents, desktops, web browsers, etc.) remotely and communicate with each other using voice, video and chat. Visit Webex to learn more.

Watch the Video 

 

Safe Computing

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DUO MULTI-FACTOR AUTHENTICATION

Towson University uses Duo Multi-Factor Authentication to enhance the security of NetIDs and to prevent data breaches. Duo requires a second form of identification to help you securely login to systems the university wants to strongly protect.

Learn More

 

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PHISHING

Phishing is a scam that uses targeted email or pop-up messages to deceive consumers into disclosing personal information including credit card or bank account information, Social Security numbers and passwords.

Watch the Video

 

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VIRUSES

Virus and malware attacks are growing and evolving everyday, primarily on large networks like Towson University. The Office of Technology Services (OTS) has taken considerable measures to protect the campus network (including campus computers and email) from these types of attacks.

Learn More

 

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SPAM

Spam is unsolicited junk email, normally with advertising content. This bulk email is usually sent to a list gathered by legal or illegal means from subscribers to a website distribution list.

Learn More

 

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IDENTITY THEFT

Personally Identifiable Information (PII) such as your Social Security Number, driver's license number and credit card numbers can be stolen in various ways. This stolen information can then be used to access your personal accounts or impersonate you (identity theft).

Learn More

 

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UNDERSTANDING DATA PRIVACY

Data privacy, also known as data protection, is the security of personal information (data) that is collected and stored within an organization and the determination of how it is shared.

Read the Privacy Statement


Contact Information

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